Easy to assemble good quality. I think biggest thumbs up for packaging in my experience I never seened such a careful packaging of each part and each item. I can easy recommend this table for gamers a... See more
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Review summary
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Reviews shaping this summary
Went great! The seat part of my titan evo was damaged, but within minutes the customer support ticket was forwarded to the appropriate department. A day later I got the confirmation a replacement part... See more
Company replied
I purchased a chair around 5 years ago and i have very much enjoyed it (as much as you can a chair anyway!). All was going well until the last couple of weeks when i noticed a sag on the back. I ra... See more
Company replied
Company details
Written by the company
Combining science and design, Secretlab is a company specialising in US Ergonomics-certified task chairs and accessories. We dedicate ourselves to bringing modern ergonomics to life. Check out what the experts & research journals say about us: secretlab.co/pages/ergonomics
Contact info
United States
- support@secretlab.co
- secretlab.co
4.0
Great
13K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Great experience
It was a quick, straightforward and simple experience. I shared my issue with them and after sharing some requited information to process a piece replacement I had been given the solution in no time.
March 24, 2026
Unprompted review
Reply from Secretlab
Hi Decumano, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.
Great customer service
Had a problem with my chair after a month, but after a few emails back and forth I had new parts at my door. Great customer service
March 20, 2026
Unprompted review
Reply from Secretlab
Hi Jesper, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.
Excellent Warranty and Service
Purchased my chair 4 years ago. Tilt mechanism recently broke. Filing a claim under the warranty was very easy. Replacement part came within 2 working days, neatly packaged. Customer service excellent. Don't buy a chair from anyone else.
March 30, 2026
Unprompted review
Reply from Secretlab
Hi Nicholas, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.
PLEASE DO NOT USE THIS COMPANY!!!
PLEASE DO NOT USE THIS COMPANY!!!
I ordered a chair on the 10th march as a birthday present for my partner the following week, pretty much the next day it was dispatched, great i thought! I had an email and a text message to say the chair would be delivered on the 13th between 7:11 and 9:11 that evening, the chair did not turn up! I sent a message to find out where it was and was told the delivery company dxp don't work weekends and it will probably turn up the next working day Monday the 16th! This is where the real problem started! Monday the 16th rolls around, I get no text message nothing, then on the tracking it says my parcel was delivered! It was not, as a matter of fact we live down a farm lane, the only access to the house that my dad so happened to be cutting the hedges and carrying out maintenence the exact time they said they delivered it! They didn't even attempt delivery!
Back on the secret labs chat where I'm told that someone from shipping will be in contact within 24-48 hours! This already means that it won't be resolved before my partners birthday on the Wednesday!
When they finally send me an email at 4 in the morning they are asking me if I've reported my missing parcel to the police? I'm sorry but when was a delivery company not delivering a parcel a police matter?
A few email exchanges later they agree to send me a new chair out! Great, or so I thought! That was on the 18th march!
We are now on the 30th March and the chair is still "processing"! Whatever that means! However when they took my money to start with it took 1 day to "process" my order!
I was going to order another chair for myself, but honestly I think I'll go with blacklyte their reviews are awesome! I just wish I'd read some of the reviews for secret lab before I decided it was a good idea! Who knows if I'll ever get this chair. I have 0 faith that the replacement chair, whenever it finishes "proccessing" will even get here!
Update*** apparently my chair has been "dispatched" and will be delivered on the 7th april, another week of needlessly waiting, perhaps its going to take that long because they are delivering it by foot! Who even knows at this point, even though I requested next day delivery!
March 30, 2026
Unprompted review
Reply from Secretlab
Hi Sian, thank you for taking the time to share your experience and we’re really sorry to hear about your situation.
We completely understand how frustrating this must have been, especially as the chair was meant to arrive in time for your partner’s birthday.
That said, we hope to share that our support team had to run further checks with the courier to ensure that the original shipment would not end up being delivered, which could result in duplicate deliveries or further complications. However, we understand that this added to the waiting time and we regret any inconvenience caused.
Your replacement has since been dispatched, and we hope to reassure you that it is on its way. Thank you once again for your patience. Your feedback has been shared with our teams so we can improve both our delivery coordination and communication moving forward.
If there’s anything further our support specialist can assist you with in the meantime, please feel free to let them know. Thank you.
Neuchair
I bought the Neuchair chair right when it came out for €550, along with the headrest at a promotional price of €50. Unfortunately, the experience hasn’t been great.
After about a year, maybe a bit more, the left armrest cracked on its own at the joint. Since the chair was still under warranty, I reported it and they sent me a replacement armrest, which was fine. But after roughly the same amount of time, the exact same thing happened again on the same armrest. It’s unbelievable how poor the quality is.
The armrests are designed in such a way that even with constant use there’s only minimal movement, and almost none at the joint. Considering I barely even use them, I can only conclude that they crack on their own. Now that the warranty has expired, I no longer have any options for a claim.
After about a year, the padding starts to sag and develops a permanent imprint of the user’s body. Comfort is okay, nothing special. The only real positives at this point are the design and decent adjustability options.
But at the current price of €800+, I would NEVER buy this chair again, nor would I recommend it to anyone, especially when there are competitors offering top-quality products at a similar price.
March 24, 2026
Unprompted review
Reply from Secretlab
Hi Ivan, thank you for sharing your experience with us. We're sorry to hear about your concerns with your Neue chair. We ran a quick check on your order and we understand that your chair was purchased in December 2018.
We regret that we are also unable to locate any tickets with our support team with regards to the concerns mentioned.
Here in Secretlab, we're always trying our best to ensure that our customers can enjoy their chairs for as long as possible. As such, it would be great if you could reach out to our support team so that they can take a look at your chair and provide you with the required replacements for a small fee.
You may reach out to our support team here: secretlab.co/contact
We hope this helps and we look forward to assisting you further via email.
STAY THE HELL AWAY FROM THIS COMPANY
Secretlab has been the worst company I’ve had to do business with. It has now been about a week just to “inspect and complete a quality check” on a product that was never opened and is still in its original plastic wrap. This delay is completely inexcusable.
The entire return process has been extremely frustrating, slow, and unnecessarily complicated. I genuinely regret ordering from Secretlab, and based on this experience, I will be staying away from your company moving forward.
March 15, 2026
Unprompted review
Reply from Secretlab
Hi Chan, thank you for sharing your feedback, and we’re really sorry for the frustration this experience has caused.
Looking into your ticket, we understand how the inspection timeline may have felt excessive, especially since the item was unused and still in its original packaging. We’d like to share that all returned items go through a standard inspection process once they arrive at our warehouse. This helps the team verify the return and ensure everything is processed correctly before a refund is issued. That said, we hear your concerns about the time taken and understand how this added to your overall experience.
From our records, we can see that your return was received and underwent inspection, and as of 30th Mar, the refund has already been raised by our support specialist. You should receive it within 14 working days or less, depending on your payment provider.
We’re truly sorry that the process felt slow and complicated, and we appreciate you bearing with us through it. Your feedback has been noted and will be shared internally as we continue working to improve our returns experience.
If there’s anything further we can assist you with, please don’t hesitate to reach out to our support team and they will do their best to help. Thank you.
Great support
Fast answers, even after the guarantee period they had a solution for my situation
March 20, 2026
Unprompted review
Reply from Secretlab
Hi Krystian, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.
Everybody was straightforward
Everybody was straightforward and even outside of a warranty something was still done to try to help me get a repair part. Been looking for another chair and will definitely be looking at another one from you guys soon.
March 18, 2026
Unprompted review
Reply from Secretlab
Hi Josh, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.
Still no help with the order
Still no help with the order. I finally received my refund and tried to resubmit my order. Tried to use my company discount again, but the system says I have already used it. I contact customer support and am told, first, that I never used a discount code; that I had to send screenshots of the code from work; and that my invoice had to show the discount was listed. Then they tell me to check with my company for another code. There is one for everyone, tracked by email address. So I asked if they could just generate a new code for me, and they said no. "However, again, we have no option to generate a code due to system limitation specially the code was not from our system/website". So they can't give me my discount back or generate a new one, so I can submit my order. So essentially, too bad we can't help you again.
March 25, 2026
Unprompted review
Reply from Secretlab
Hi Linda, we understand that you have written another review on our page and we have responded to you there: https://www.trustpilot.com/reviews/69bc4c0b1f2107128da74090 Thank you.
Best in the business
Great company to deal with - very prompt delivery and customer service
March 27, 2026
Unprompted review
Reply from Secretlab
Hi Kevin, thank you for your kind words and for taking the time to leave us a review. We're glad to hear that you had a great experience with us. Your support means a lot to us, and we’ll continue to do our best to provide excellent service. We look forward to serving you again.
I had an unfortunate time but it was quickly remedied
I had an unfortunate email shortly after buying a new chair, receiving the chair and everything else being delayed. I reached out asking if they can provide some stickers or cleaner for the delay. And within the week! They reached back with an answer that made me very very pleased. I love this company. I wish I could work for them honestly!
March 24, 2026
Unprompted review
Reply from Secretlab
Hi Angus, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.
Great support experience overall
Great support experience overall. The team was responsive, clear, and genuinely helpful throughout the process.
Even though my chair is no longer under warranty, I appreciated the effort to still offer a solution.
That said, I do feel the replacement cost is a bit high for armrests, but the support quality itself was definitely solid !
March 24, 2026
Unprompted review
Reply from Secretlab
Hi Arnaud, thank you for sharing your experience. We’re glad that our support team could assist you and that you found value in our service. Your feedback is greatly appreciated, and we’ll take it into account as we refine our processes to serve you even better. If there’s anything else we can do, please don’t hesitate to reach out to our team at secretlab.co/contact, we’re always here to help.
Reply from Secretlab
Hi Benjamin, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.
Holy cow, 10/10
Alright so I am not the kind of person to go out and leave reviews, but I just had such amazing customer support I had to find a place to leave one. First off, the chair is amazing, adjustable lumbar is great and its clearly built to last. But on top of that, they sent me a replacement backrest when I didn't even ask for one. I had emailed them about one of the two zippers on the back coming undone, I asked how to access the hidden zipper so I can try and fix it and sent a photo of the zipper. They responded by saying it appears the backrest is defective, and asked for my address to send me a replacement. I just received it, less than a week later. And here's the real kicker, it is over 1 month past the 3 year warranty window. This is above and beyond, truly amazing customer support, and a good product to boot.
March 25, 2026
Unprompted review
Reply from Secretlab
Hi Brando, thank you for your kind feedback. We’re delighted that you’re enjoying your setup and that our support team was able to assist you. We take great pride in offering quality products and service, and it’s great to know we hit the mark for you. If you ever have any questions, we’re here to help via http://secretlab.co/contact Enjoy your setup, and we look forward to serving you again.
This standing table does everything i…
This standing desk does everything i need it to and is a big upgrade from my previous standing desk. There are multiple programmable presets. The tray underneath really helps with cable management and also the fact that the tower goes up and down with the drsk.I'm impressed by the quality and precision of the components and the table feels sturdy.
I had a minor issue with a part of the table and the service i received was exemplary and painless.
December 23, 2025
Unprompted review
Reply from Secretlab
Hi Sam, thank you for your kind feedback. We’re delighted that you’re enjoying your setup and that our support team was able to assist you. We take great pride in offering quality products and service, and it’s great to know we hit the mark for you. If you ever have any questions, we’re here to help via http://secretlab.co/contact Enjoy your setup, and we look forward to serving you again.
The desk is premium quality and very…
The desk is premium quality and very stable even at highest height. Everybody who says that it is not stable is just nitpicking little things. The desk is PERFECT.
The only that that sucked was that some packages arriver earlier then others (but it is obvious since heavier packages takes more time)
Really happy with everything and I do recommend the desk to anyone who want a premium quality standing desk that will look neat
March 23, 2026
Unprompted review
Reply from Secretlab
Hi Alen, thank you for your kind feedback. We’re delighted that you’re enjoying your setup and that it met your expectations. We take great pride in offering quality products, and it’s great to know we hit the mark for you. If you ever have any questions, we’re here to help via http://secretlab.co/contact Enjoy your setup, and we look forward to serving you again.
Not comfortable enough to justify price
The chairs aren't comfortable enough to justify the price. I would honestly say this is almost on par with a GTRacing chair from staples in comfort. Im giving two stars for shipment speed which was very fast, but otherwise the customer service is very "oh well". They'll respond quick but they don't help much with anything outside of just buying a chair.
February 10, 2026
Unprompted review
Reply from Secretlab
Hey Anthony, sorry to hear about your experience. We'd like to see how we can help so we dropped you a request for more information, hope to hear back from you soon.
Quekly respond and solve my problem i…
Quekly respond and solve my problem i recommand the customer support.
March 22, 2026
Unprompted review
Reply from Secretlab
Hi vincent, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.
New seat replacement for old chair
Had to replace the seat on my titan i bought in 2020. they were quick to respond and I was able buy a brand new seat pretty cheap.
Shipping was fast too.
March 25, 2026
Unprompted review
Reply from Secretlab
Hi Anders, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.
I was looking for quality and thats…
I was looking for quality and thats what i found. Excelent shop, excelent shipment, excelent support (Lou), excelent product quality. For me 10/10.
March 25, 2026
Unprompted review
Reply from Secretlab
Hi Triku, thank you for your kind feedback. We’re delighted that you’re enjoying your setup and that our support team was able to assist you. We take great pride in offering quality products and service, and it’s great to know we hit the mark for you. If you ever have any questions, we’re here to help via http://secretlab.co/contact Enjoy your setup, and we look forward to serving you again.
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