Easy to assemble good quality. I think biggest thumbs up for packaging in my experience I never seened such a careful packaging of each part and each item. I can easy recommend this table for gamers a... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Went great! The seat part of my titan evo was damaged, but within minutes the customer support ticket was forwarded to the appropriate department. A day later I got the confirmation a replacement part... See more
Company replied
I purchased a chair around 5 years ago and i have very much enjoyed it (as much as you can a chair anyway!). All was going well until the last couple of weeks when i noticed a sag on the back. I ra... See more
Company replied
Company details
Written by the company
Combining science and design, Secretlab is a company specialising in US Ergonomics-certified task chairs and accessories. We dedicate ourselves to bringing modern ergonomics to life. Check out what the experts & research journals say about us: secretlab.co/pages/ergonomics
Contact info
United States
- support@secretlab.co
- secretlab.co
4.0
Great
13K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Customer support
A part of my chair was broken, and the customer service was extremely helpful with the whole replacement process giving me various options and notifying me about everything happening with this process. Delivery was fast and smooth.
May 1, 2026
Unprompted review
The chairs are amazing
The chairs are amazing, they are comfortable and sturdy and once you go secret lab, you can never go back.
My zaku chairs instructions came with an amazing poster on the backside, which has now been framed!
May 7, 2026
Unprompted review
Ian and Bonie fixed my problem quickly…
Ian and Bonie fixed my problem quickly and efficiently
May 8, 2026
Unprompted review
Satisfied with the purchase of Secretlab TITAN Evo XL
Satisfied with my purchase of a Secretlab TITAN Evo XL.
The quality is excellent and it's very easy to assemble.
I later also got the Secretlab OTTO Adjustable Footrest.
It's a bit pricey, but absolutely worth it.
July 3, 2025
Unprompted review
10/10 would ask for support again
Very friendly helper, privacy minded and gave me an accurate solution, also gave me full info about my order without question. 10/10 would ask for support again.
May 5, 2026
Unprompted review
Reply from Secretlab
Hi Bedankje, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.
Very helpful and did me a favour def…
Very helpful and did me a favour def recommend
May 4, 2026
Unprompted review
Reply from Secretlab
Hi Bwr, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.
12 years in the market and still they…
12 years in the market and still they didn´t found a solution to ship the products to certain regions. After reading some reviews Secretlab will remain secret to my wallet even if they find a solution because im not interested in buying anything from them anymore because i already can tell i would probably have even more problems. Like they say sometimes bad things happens in a good way.
May 7, 2026
Unprompted review
Reply from Secretlab
Hi Nuno, thank you for sharing your feedback with us. While we’re continuously working to expand and improve our shipping coverage, we regret that we’re unable to support deliveries to your location at the moment and we understand how disappointing this experience must be for you.
That said, we appreciate you taking the time to share your thoughts with us, and we’re sorry we weren’t able to provide the experience you were hoping for. We’ll be sure to pass your feedback along to the relevant teams as we continue working on improving accessibility and support for more regions in the future.
In the meantime, please kindly keep an eye out our social media platforms for future updates, thank you.
BUY. THE. CHAIR.
I bought my chair four years ago, and I used it daily to work from home, as well as my personal gaming. The chair has held up even better than I could’ve originally expected, and when I needed to reach out to support to inquire about purchasing replacement parts, as a courtesy, they instead just shipped me the part that I needed. This is far as superior, though a customer service I was originally expecting, and will be back for more secret, labs products, as soon as possible! If you’re reading this review and trying to decide if you should get a chair or not, do it. They are expensive, but holy hell is it worth it! $200 chair from Walmart broke in a year and a half, and I still feel like my chair has another decade before I will need to think about replacement! 10/10 will recommend
May 6, 2026
Unprompted review
Reply from Secretlab
Hi Brad, thank you for your kind feedback. We’re delighted that you’re enjoying your setup and that our support team was able to assist you. We take great pride in offering quality products and service, and it’s great to know we hit the mark for you. If you ever have any questions, we’re here to help via http://secretlab.co/contact Enjoy your setup, and we look forward to serving you again.
Order edit
I ordered the vertical triple monitor stand and forgot to remove the single arm stand. The agent helped me get it removed from my order. They do not automatically remove the single because some people buy a double arm in random with a single one to span 3 across the desk. But it was painless to get remedied with their support. Cannot wait for it to arrive!
May 4, 2026
Unprompted review
Reply from Secretlab
Hi Forrest, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.
good experience with the customer service
I had a really good experience with Secretlab. My desk arrived with a damaged top during shipping, and after contacting support, they handled everything professionally and without giving me a hard time. They honored the warranty and sent me a brand new top replacement.
Big shoutout to their customer service team for being responsive and helpful throughout the process. It’s nice to see a company actually stand behind their products. Definitely appreciated the support.
February 20, 2026
Unprompted review
Reply from Secretlab
Hi Chano, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.
Very fast and attentive support
Very fast and attentive support. Managed to resolve my issues in less than 5 min.
May 6, 2026
Unprompted review
Reply from Secretlab
Hi César, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.
Good product and amazing customer…
Good product and amazing customer service!
May 6, 2026
Unprompted review
Reply from Secretlab
Hi Nicolas, thank you for your kind feedback. We’re delighted that you’re enjoying your setup and that our support team was able to assist you. We take great pride in offering quality products and service, and it’s great to know we hit the mark for you. If you ever have any questions, we’re here to help via http://secretlab.co/contact Enjoy your setup, and we look forward to serving you again.
Great products and support experience
I’m a long time fan of SecretLab (with 3 chairs and 2 desks in the house) and the quality of their products is amazing.
But they also back this up with great support - things can break or develop faults, but my experience with their customer service team has been fantastic.
They got back to me on the day I reported the issue, recommended a replacement part for the fix, and sent it out the day after. Within a few days of reporting the issue it was resolved.
Throughout the process they kept regular communication and made sure I was happy with everything - needless to say that I was
April 21, 2026
Unprompted review
Reply from Secretlab
Hi Ian, thank you for your kind feedback. We’re delighted that you’re enjoying your setup and that our support team was able to assist you. We take great pride in offering quality products and service, and it’s great to know we hit the mark for you. If you ever have any questions, we’re here to help via http://secretlab.co/contact Enjoy your setup, and we look forward to serving you again.
They helped me fast and support was…
They helped me fast and support was really nice :)
April 20, 2026
Unprompted review
Reply from Secretlab
Hi Riku, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.
Scammers
Still chasing a refund since early April
***Please take notice***
They are impossible to deal with for refunds etc. Avoid emails. Refuse to contact you. Takes several chaser emails to get one response
Its like dealing with a dodgy seller on ebay. I've tried them on various social media platforms also but they just ignore you
April 1, 2026
Unprompted review
Reply from Secretlab
Hi Grimsby, thank you for sharing your situation with us. We're sorry to hear about what happened. We ran a quick check on your ticket with our support team and we understand that your items were successfully delivered back to our warehouse on 24 April.
We're glad to share that the refund for these items have been successfully processed from our end as of 7 May. A notification has also been sent to you on this. As shared by our support specialist, we do have several processes in place to ensure an accurate refund process, but we understand that this had taken slightly longer than usual and we'll be sharing this with the relevant teams to look into.
We hope this clarifies, and if you have any other questions, do let our support team know and they will be sure to help.
I got the new parts i needed
I got the new parts i needed. It took a bit of time but i understand that the items needed to be made. No complaints. As normal great company!
March 5, 2026
Unprompted review
Reply from Secretlab
Hi Shane, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.
Great chair for two years, disposable after five
Five years. That’s how long my Secretlab lasted before it was ready for the trash.
The chair itself is great when it’s new. Comfortable, looks premium, I genuinely enjoyed it. But “premium” should mean it actually holds up, and this thing did not. I already needed a replacement part during the warranty period. Now the tilt mechanism has lost a screw that can’t go back in, the chair makes weird noises every time I sit down, and the whole thing collapsed once. I haven’t even used it that heavily. It’s now in the bin.
And the response from Secretlab? They offered me a €70 discount on a new chair, €70 off a brand new chair to replace the one that died after five years of light use. That’s the “goodwill gesture.”
I’m genuinely disappointed. You cannot sell something at this price point, brand it as a quality investment, and then shrug when it falls apart half a decade later. That’s not a quality chair, that’s a chair with a good marketing team.
Would not buy again. Would not recommend.
May 5, 2026
Unprompted review
Reply from Secretlab
Hi Rick, sorry to hear about your experience. We ran a quick check and noted that your chair was delivered to you in January 2021, and warranty coverage ended in January 2024.
As it has been several years since the end of your warranty period, we seek your kind understanding that we are no longer able to provide you with replacement parts, a practice similar to most companies with limited warranties.
We noted that your agreement to receive a goodwill discount for a new chair instead. As the discount code is a goodwill discount that can only be applied to a chair of your choosing, the team will need the details of the chair variant you want for the code to be applicable.
We understand that you have not yet decided on the chair you wish to purchase. Rest assured that this offer remains open to you, and you can let our support team know anytime once you have made your decision.
Do also let our team know if you have any queries with regards to our newest line of upgrades, i.e. the Secretlab TITAN Evo: secretlab.co/titan-evo We hope this clarifies, and we look forward to assisting you via email.
Repeatedly delivered my package to a warehouse
Ordered item on 6 April. Secretlab kept sending it to a warehouse in Coventry as it final destination. It sent me a photo of my parcel on a warehouse floor as "proof of delivery." When I pointed out that I did not live in a warehouse in Coventry it asked for a police report, CCTV coverage and videos of my property. This went on for weeks until I wasn't prepared to wait any longer and asked for a refund. They agreed to refund me on 5 May. Their main problem seems to be their comms. system where everything is managed by computer AI, and no queries are answered on specific points. You can only take so much "thank you for reaching out to us" "thank you for your feedback" and "have a great day" when all you want is to know what happened to the package you paid £300 for. Their incompetence and awful communication was beyond anything I have ever experienced.
April 6, 2026
Unprompted review
Reply from Secretlab
Hello Mr Kirk, thank you for sharing your experience with us. We're sorry to hear about what happened. Your situation seems to be a rather unique one as our couriers are usually able to deliver orders directly to the address indicated during checkout, but we understand that this did not happen for you despite our team's attempts to reship the order.
As mentioned in our support team's email on 5 April, our teams are working on processing the refund for your order as soon as possible. Kindly allow some time for this, and a notification will be sent to you once the refund has been completed.
We'll also be raising this with the relevant departments to investigate with the assigned courier. We're a firm believer of seamless experiences for our customers, and we regret that this did not happen for you. We'll be following up to ensure that these gaps in our service is closed in the near future, and we hope to serve you better too.
In the meantime, do keep a lookout for further updates that will be sent via email. We hope this helps.
They shipped the completely wrong…
They shipped the completely wrong product which made it impossible to build! Highly recommended don’t buy from them.
May 4, 2026
Unprompted review
Reply from Secretlab
Hi shenglei, sorry to hear about your situation. We'd like to see how we can help so we sent you a request for more details, hope to hear back from you soon.
Decent chair, but not built to last.
Don't expect your chair to last more than the basic warranty length.
I can no longer say I trust this company. In fact, it seems this company is much more gamer-candy marketing machine than a legit seating company.
I had a chair for about 5 years. At the 4.5 year point, the entire left side arm started to fall apart, the screws sliding out of the mechanism. The foam of the armrest is also not of great quality and just starts to disintegrate maybe after 3-4 years.
Yes, I did not make a claim at the time. Customer service offered to sell me a replacement arm at 100CAD.
My chair was no longer under warranty but when you pay about 600CAD for a chair, why wouldn't it last more than 5 years?
This seems like a company that cuts corners where it counts in order to look and feel decent in other areas, just to get you past your warranty mark.
May 1, 2026
Unprompted review
Reply from Secretlab
Hi Justin, sorry to hear about your situation. We'd like to see how we can help so we sent you a request for more details and hope to hear back from you soon.
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