Thanks so much for the package, it's honestly somthing magical! I bought this device following the consultant recommendation and still amazed by how incredible it feels. The amount of pleasure and sat... See more
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Review summary
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Reviews shaping this summary
The company is genuine and the dispatch times were really fast, unfortunately the Saturday next day delivery was delayed because of the courier, this was resolved by Secrets Shop and they sent m... See more
Company replied
The lube I ordered was pictured with a pump bottle, whereas what I reviewed was a simple screw cap. Misleading and no response to my email to customer service. Very disappointing. However after raisin... See more
Company replied
Placed my order on a Wednesday evening and was pleasantly surprised to get it by Saturday. Delivery across the UK doesn’t usually happen this fast! The packaging was very discreet and secure, which I... See more
Company details
- Sex Toy Store
- Adult Entertainment Store
- Cosmetics Store
- Erotic Clothing Store
- Lingerie Store
- Underwear Store
Written by the company
Secrets-Shop is a reputable UK-based online sex shop with over 12 years of experience in the industry. We have a proven track record of providing high-quality products and exceptional customer service, as evidenced by our more than 300,000 fulfilled orders in the UK and other markets. Our vast selection of over 10,000 products, including a wide range of sex toys, vibrators, erotic lingerie, lubricants, natural oils and other essentials, makes it easy to find exactly what you're looking for. We prioritize convenience and speed, offering free delivery on orders over £40 and next-day delivery options. Our customer service team is dedicated to ensuring complete customer satisfaction with every purchase. Choose Secrets-Shop for the best products, fast delivery, and an enjoyable shopping experience.
Contact info
128 City Road, EC1V 2NX, London, United Kingdom
- 020 7078 8745
- hello@secrets-shop.co.uk
- secrets-shop.co.uk
4.6
Excellent
480 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 48 hours
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Started ok then ive had issues.
This issue was resolved and my parcel has now been delivered, the head office phoned me up and we came to a solution of using a different courier.
I know this wasnt the company's fault but im glad its sorted
First parcel was never received by the royal mail, customer service seemed to start off being very helpful, sending a "better product" which was actually discounted to half of the price of my original order. That one actually got delived how ever I told them I wanted my original purchase as it was something my wife wanted for Christmas, this time it made it to the royal mail, however got lost in transit.
I have requested a refund nearly a week ago and customer service hasn't replied to me. I have now had to purchase the product elsewhere. My first purchase was the 1st of december and it is still not resolved.
December 1, 2025
Unprompted review
Reply from Secrets Shop
Dear Josh,
Good afternoon!
First of all, thank you for your feedback. Our Head of Customer Support has already been in touch with you today, and I hope we were able to clarify the situation and move things forward.
Unfortunately, there has been a series of unfortunate issues with your order, and we sincerely apologise for the inconvenience caused. That said, we are now on the right track and expect everything to be fully resolved tomorrow, with your long-awaited order finally reaching you.
Thank you very much for your patience and understanding.
Best Regards,
Sophie
Customer Care | Secrets Shop UK
Good quality and fast delivery 🚚👍👍
December 11, 2025
Great customer service team
Great customer service team,taking onboard and looking into concerns with packaging.
December 1, 2025
Reply from Secrets Shop
Dear Paul,
Thank you for your feedback. We have already sent you an email to clarify the details and better understand the situation.
Best regards,
Emily
Customer Care Team
Quick and discreet delivery
Quick and discreet delivery
Well packed, no delays, happy with products & service
November 12, 2025
Great
I highly recommend this website, great products and Emily from customer service was very helpful. Thank you for your help.
December 1, 2025
Reply from Secrets Shop
Dear Michal,
Thank you so much for your wonderful review!
We’re really happy to hear that you enjoyed our products and had a great experience with our customer service. Emily will be delighted to know she was able to help.
We truly appreciate your recommendation and your trust in us.
Best regards,
Sophie
Secrets Shop UK
Great products
Great products, range of products and prices. Customer support literally amazing! Had a minor issue, Emily assisted and sorted it out for me very quickly. Definitely recommended.
December 3, 2025
Super speedy delivery
Everything was packaged with care and consideration. And was delivered within. 5 days Absolutely nothing wrong and great service from order to delivery
December 2, 2025
Quick reply and follow up!!
After a delay in my recent purchase, I contacted customer service, I got a quick reply and was assured a refund for the next day delivery charge. Overall I was satisfied with the outcome All be it a week late it did arrive.
November 28, 2025
Reply from Secrets Shop
Dear Michele,
Thank you for your review — we genuinely appreciate you taking the time to share your experience. We can also see that this isn’t your first order with us, and based on your previous positive experiences you know what a reliable store we are.
Unfortunately, delays can occasionally happen on the courier side, and in such situations we depend on our delivery partners. Whenever this happens, we always step in quickly, investigate, and make sure the order is fulfilled regardless of the circumstances.
This is exactly what we’ve done here as well — we replied to your email, we’re already in communication with you, and we’ve refunded the cost of the express delivery since it was not delivered within the promised timeframe.
We always honour our commitments to every customer, no matter what external factors may occur.
Thank you for highlighting where things may not have worked perfectly. We are always improving and truly trying to get better with every order.
Kind regards,
Secrets Shop UK
Sold me a faulty item
Sold me a faulty, item then refused to refund. Avoid like the plague
July 18, 2025
Unprompted review
Reply from Secrets Shop
Hi Oliver,
I'm really sorry to hear about your experience. As we already mentioned in our email, we genuinely want to resolve this for you and never intend to leave anyone with a faulty item. We asked for a detailed explanation of the fault (maybe with a short video) so we could pass it to the manufacturer for a quick resolution, as this is the standard process they require in order to help you fix the issue or approve a replacement/refund.
We’re still ready to help and will process everything as soon as we receive the requested confirmation. Please reply to our email whenever convenient — we’ll make sure this is sorted as quickly as possible.
Thank you for your patience.
Emily
Customer Care | Secrets Shop UK
Excellent in service delivery.
November 6, 2025
Decent product for the price
The postage was handled with great discretion, making it difficult to discern the contents. Considering the price, the quality of the product is quite satisfactory. Although purchased as a prank for a friend, I would recommend this product.
November 17, 2025
Amazing experience ✌️
November 10, 2025
everything from ordering to delivery…
everything from ordering to delivery were perfect
November 5, 2025
Very good customer service as I had a…
Very good customer service as I had a problem previously was solved instantly highly recommend this company. 👍
November 6, 2025
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