Thanks so much for the package, it's honestly somthing magical! I bought this device following the consultant recommendation and still amazed by how incredible it feels. The amount of pleasure and sat... See more
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Review summary
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Reviews shaping this summary
The company is genuine and the dispatch times were really fast, unfortunately the Saturday next day delivery was delayed because of the courier, this was resolved by Secrets Shop and they sent m... See more
Company replied
The lube I ordered was pictured with a pump bottle, whereas what I reviewed was a simple screw cap. Misleading and no response to my email to customer service. Very disappointing. However after raisin... See more
Company replied
Placed my order on a Wednesday evening and was pleasantly surprised to get it by Saturday. Delivery across the UK doesn’t usually happen this fast! The packaging was very discreet and secure, which I... See more
Company details
- Sex Toy Store
- Adult Entertainment Store
- Cosmetics Store
- Erotic Clothing Store
- Lingerie Store
- Underwear Store
Written by the company
Secrets-Shop is a reputable UK-based online sex shop with over 12 years of experience in the industry. We have a proven track record of providing high-quality products and exceptional customer service, as evidenced by our more than 300,000 fulfilled orders in the UK and other markets. Our vast selection of over 10,000 products, including a wide range of sex toys, vibrators, erotic lingerie, lubricants, natural oils and other essentials, makes it easy to find exactly what you're looking for. We prioritize convenience and speed, offering free delivery on orders over £40 and next-day delivery options. Our customer service team is dedicated to ensuring complete customer satisfaction with every purchase. Choose Secrets-Shop for the best products, fast delivery, and an enjoyable shopping experience.
Contact info
128 City Road, EC1V 2NX, London, United Kingdom
- 020 7078 8745
- hello@secrets-shop.co.uk
- secrets-shop.co.uk
4.6
Excellent
480 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 48 hours
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Worst kept Secret
If you want your purchase kept a Secret then don't buy from this shop..... I bought an item, it was posted in a brown bag that was ripped. Not discreet at all. When I contacted them as I thought it was laughable they requested a picture of the brown paper bag which I'd already ripped open further to check the item and binned. I got the paper bag out of the bin and sent a picture as requested and I've not heard anything since. I think they couldn't care less.
August 1, 2025
Reply from Secrets Shop
Dear Jonathan,
Thank you for sharing your feedback. We take all concerns about discreet packaging very seriously, and we’re truly sorry your experience did not meet expectations.
Your order was dispatched from one of our partner warehouses, and it appears the packaging was unfortunately damaged in transit. This is not typical — we normally use sturdy, padded brown bags to protect both the item and your privacy.
We did receive your photo (thank you for going to the trouble of retrieving it) and have been investigating this with the warehouse to prevent a repeat. We’re still happy to offer you compensation to make this right and will contact you directly to arrange it.
We truly value our customers and would like the opportunity to restore your trust.
Kind regards,
Secrets Shop Team
Good service
Good service, excellent quality goods, quick delivery, what else could you want
August 1, 2025
Item was delivered on time with DHL.
August 1, 2025
Paid for expensive items and also for…
Paid for expensive items and also for the quick delivery and it didn’t turn up. Courier fee was refunded and items turned up eventually so happy with how everything turned out
July 31, 2025
Reply from Secrets Shop
Dear Adam,
Thank you for your feedback. As soon as we received your message, we immediately investigated the matter and discovered that the order had been sent to an incorrect address. We promptly corrected the issue and re-sent your order to the correct address.
We are a reputable company with a long-standing presence in the market, and we would never let our customers down. We’re glad this matter has now been resolved and hope you’ll continue to shop with us in the future.
Best regards,
Emily
Customer Care
Secrets Shop UK
Poor
The on off switch is faulty and doesn’t work. Very disappointed and would like this addressed.
July 31, 2025
Reply from Secrets Shop
Dear Andrew,
Thank you for your feedback. Given the variety of our product range, it can unfortunately happen on rare occasions that an item has a manufacturing defect. That said, we always assist our customers in such situations.
We’re already in touch with you and working to resolve this issue, and we’re confident that very soon you’ll be satisfied both with the product and with our flexible, customer-focused approach to finding the right solution.
Best regards,
Customer Care Team
Secrets-Shop UK
Quick delivery.
July 28, 2025
Thank you for attempting to help me…
Thank you for attempting to help me when my product delivery was jeopardized. I appreciate that.
July 29, 2025
When I received the package it had been…
When I received the package it had been opened greatly to my embarrassment i will think twice about using you again
July 25, 2025
Professional
Professional, quick with sending out and website easy to navigate. Arrived before the due date amazing service
July 24, 2025
Brought everything I ever needed with…
Brought everything I needed with ultimately the best customer service and professionalism.
Only ever needed to refund one item as I purchased the wrong one and it was refunded the very next day.
July 24, 2025
Excellent all round
Easy to order. Item well packaged and arrived within just a few days. I would happily purchase from this company again.
July 20, 2025
Fast delivery
Fast delivery, good product, costumer service is great, highly recommended
July 21, 2025
Great day delivered on time
July 16, 2025
Well simply click on easy and simple…
Well simply click on easy and simple weak product very weak okay good product then you get five star samples are
July 14, 2025
The quality of the Products are Great.
The quality of the product is absolutely top class, and talking with customer services was also brilliant… 10/10
July 14, 2025
Ace service
July 10, 2025
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