Miya was great. She was patient with my slow typing, understood what I was asking her and responded appropriately with the correct communication wordage that allowed me to understand her responses. I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Contacted Xsolla in regards of the recurring Superstar package on Stardoll, as I tried to subscribe to it, but each time it said that there was an error. The agent who I was talking on the live chat w... See more
They are very efficient. Whenever I have questions, they answer me kindly and politely. Recently I was very anxious about a payment. I was reassured that everything is alright, thanks to their good se... See more
Company replied
Vasya was friendly and very helpful when I needed to contact CS for an issue with payment. She responded in a timely manner and resolved my issue within a reasonable timeframe. It’s always nice to get... See more
Company replied
Company details
Written by the company
Xsolla gives video game developers, publishers, and platform partners access to the flexible tools, services, and collaboration needed to launch, monetize, and scale their games and products globally. Serving only the video game industry, the Xsolla product suite caters to businesses from indie to enterprise, with: Pay Station and its #1 Anti-fraud solution, Partner Network, Site Builder, Store, Login, and Launcher. Headquartered in Los Angeles, with offices worldwide, Xsolla operates as a merchant and seller of record for major gaming entities like Valve, Twitch, Ubisoft, Epic Games, and PUBG Corporation. For more information, visit www.xsolla.com.
Contact info
15260 Ventura Boulevard Suite 2230 Sherman Oaks, 91403, Los Angeles, United States
- support@xsolla.com
- secure.xsolla.com
4.1
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Have A Problem...No Problem!
I notified Xsolla of a problem and the tech got all over it. I answered just a few simple questions and a short time later the issue was resolved. I appreciate the professional courteous treatment I received.
March 27, 2026
Unprompted review
Reply from Secure Xsolla
Hi John!
We are thrilled that you loved your experience! Thank you for kind words! Enjoy the Game!
DO NOT USE IF YOU SEE THEM!
Horrible service and procedures they allow double charges and unauthorized charges then restrict the user from platforms even tho it’s not their fault. Their customer service is a joke and they also sell your info and I’m pretty sure my cards got hacked from processed thru them!
March 26, 2026
Unprompted review
Reply from Secure Xsolla
Hello!
We are sorry for the inconvenience regarding your request. If you have any further inquiries, please continue your communication with our support at help@xsolla.com.
Thank you.
Support was very fast for me
Support was very fast for me! Great experience all around.
March 26, 2026
Unprompted review
Reply from Secure Xsolla
Hello!
Thank you for leaving such a good review. We are happy to know your issue was resolved. Thank you for shopping with us!
A Complete Disappointment
My recent experience with their product and service was terrible. I purchased a membership to their voice changing software. It only altered my voice for the last two or three words of each sentence, no matter which voice option I tried. It was completely useless and not at all what I was expecting.
After just 15 to 20 minutes of utter frustration, I gave up on the product and immediately deleted my account. When I requested a refund, explaining the obvious malfunction and my minimal use of the service, I received an email back explaining that the refund was denied with no explanation as to why.
If you’re considering using their services, do yourself a favor and look elsewhere. You’ll save yourself frustration, wasted time, and lost money.
March 25, 2026
Unprompted review
Reply from Secure Xsolla
Hello!
We are sorry for the inconvenience regarding your request. If you have any further inquiries, please continue your communication with our support at help@xsolla.com.
Thank you.
Reply from Secure Xsolla
Hello Maria!
Thank you so much for the great review. We are glad that you are assist by a professional and satisfied with the service of our agent's.
Have a nice day ahead!
Well a lot of the times I received my…
Well a lot of the times I received my purchase normally but several times I have payment issues that need customer support to intervene on the matter.
Recently I have had payments go through and didn't receive the goods.
March 23, 2026
Reply from Secure Xsolla
Hello!
We are sorry for the inconvenience regarding your request. If you have any further inquiries, please continue your communication with our support at help@xsolla.com.
Thank you.
Resolved my issue promptly
Resolved the issue quickly with the proper update and expectations.
March 23, 2026
Reply from Secure Xsolla
Hello!
We appreciate your feedback. We are happy to help our customers at any time!
I actually received very pleasant and…
I actually received very pleasant and speedy service. I was pleasantly surprised
March 22, 2026
Unprompted review
Reply from Secure Xsolla
Hello Max!
We are thrilled to hear that we were able to provide you an amazing service. Thank you for shopping with us!
Great Support!
Support team was wonderful, and helped out in just a few minutes! Team was kind, knowledgeable, and very helpful!
March 22, 2026
Unprompted review
Reply from Secure Xsolla
Hello!
Thank you for highlighting our agent's performance. We are happy to know your issue was handled by a professional.
Great service!
Quick communication and whatever they did fixed the issue I was having when trying to make a purchase.
March 21, 2026
Unprompted review
Reply from Secure Xsolla
Hello!
We are glad to hear you liked our support. Thank you!
Good job
Always answering fast, quick problem solving. Anytime I contacted them, the problem was fixed in 2.5 minutes
March 18, 2026
Unprompted review
Reply from Secure Xsolla
Hi Shira!
Thank you for your review. We are happy to assist our customers with any issues!
Voice changer
The only thing I disliked was how the voices changers was inaccurate, but the rest are good, soundboard perfect.
March 16, 2026
Reply from Secure Xsolla
Hello!
We are sorry for the inconvenience regarding your request. If you have any further inquiries, please continue your communication with our support at help@xsolla.com.
Thank you.
Great Service
Great response time and very helpful throughout the whole interaction, thx Xsolla
March 17, 2026
Unprompted review
Reply from Secure Xsolla
Hello!
We are glad to hear that you were pleased with our agent's performance. Thank you for shopping with us!
Bad support
March 17, 2026
Unprompted review
Reply from Secure Xsolla
Hello!
We are sorry for the inconvenience regarding your request. If you have any further inquiries, please continue your communication with our support at help@xsolla.com.
Thank you.
I had an issue with a purchase
I had an issue with a purchase, the service team were very quick to respond and the issue was resolved fast. I’m very satisfied with the service I received.
March 16, 2026
Reply from Secure Xsolla
Hello!
Thank you for your kind words. We are happy you liked our agent's support. Thank you for your feedback!
Reply from Secure Xsolla
Hi!
Thank you for sharing your experience with our support team. We are glad to know your issue was handled by a professional.
Support Team of the year
Had to knock it down to 4 for the issues I had found on the website when trying to cancel the purchases myself, but the response time and swiftness of the support team live chat was amazing, they sorted out my issue in a matter of 2 minutes when I had spent the past couple of hours T-T. Truly love these guys.
March 14, 2026
Unprompted review
Reply from Secure Xsolla
Hello!
We are glad to hear we were able to help you. Thank you for your kind words!
EXTREMELY polite
EXTREMELY polite, patient and helpful. Wouldn't mind if this was to be the only agent helping me. Just overall good vibes and honestly the interaction improved the quality of my already great day. TLDR:VERY VERY pleasant!
March 13, 2026
Unprompted review
Reply from Secure Xsolla
Hi!
Thank you for your review. We are happy to assist our customers with any issues!
They were quick in helping a problem to…
They were quick in helping a problem to secure my game key!
March 8, 2026
Unprompted review
Reply from Secure Xsolla
Hi!
Thank you so much for highlighting our agent's work! Please, feel free to reach us back any time if you have any questions, our support team is always ready to help! "
Reply from Secure Xsolla
Hello!
We appreciate your wonderful review. We work hard to meet expectation like yours, and we are happy to hear we were able to resolve your issues. Thank you and Enjoy the Game!
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