Securitas Group Reviews 340

Securitas Technology pretends to be caring about their customers. Instead, they keep increasing service prices, de facto without justification, canceling contracts as they decide, for their own installation !?! Why the hell is Securitas installing systems that they are not able to maintain afterwards. This is very poor commercial service and miserable customer care. Never again using or considering Securitas ever !!!

Four years ago, I moved from Mississippi to Oregon. Before I moved from Mississippi I canceled my contract with Stanley Security. Everything was by the book. We moved out here. We had no house alarm system anywhere but suddenly three months ago I got an email from Securitas for almost $1700 saying that I still have alarm monitoring coverage and that it was never canceled. This is of course not true. Do you think if I didn’t pay my Pacific Power bill for 3 1/2 years that they would turn my power off ? That I would get something in my email lafter a month or two, especially when it’s an active current email? if I could give Securitas less than the one star I absolutely would. Check on the Better Business Bureau site and check on the fraud targeting seniors sites.

Worse security company I have ever had. They bought out the company I was with so I was forced to go with them. Their customer service is horrible. The people are not bad to talk to, but you have to wait lots of times for over an hour. The calls drop randomly (I think they hang up on you). They take around a month to get back to emails. They are dishonest (record all your calls, log your calls, keep your emails). They promise lots and give you hopeful responses but they ALL fall through.
I took over a year to get my system serviced. They said a guy would come in a month to which he didn’t show. Then they wouldn’t give me a straight answer as to why and would not communicate with me at all. I had to call constantly to try and get an answer. After a few months it came out that they didn’t have a service guy in the area (I live in the second largest city in my province). When a guy did come after about 8 months from the original contact not everything was fixed. After about a year we finally got it fixed and I got a big bill. I found out that the equipment that was said to be installed was not but the guy left the part here so I am in the process of trying to return it. I can not wait for my contract to be up with this terrible company. If I could get out now with out getting buried in fees I would.
Go with Vivint, Fluent or Telus. These are professional companies I have experienced and recommend. I don’t see Securitas lasting long if this is they way they conduct themselves.

I cancelled my contract 12 months ago on my Spainsh property when it was sold but continue to get emails requesting payment. I have requested statements and tried to call, my Spanish isn't to the standard required but their call handler resorted to abusing me saying ' I was in a serious trouble'.

I have asked for a copy of my contract numerous times. I don't believe they have it, what can I do to stop this process?

Securitas took over my home alarm servicing contract from a local independent. They have never issued me with a new contract / alternate Ts and Cs. I am moving house in a fortnight and need to cancel my contract. I have been calling up for weeks - no one answered the phone or responded to messages left. Finally today I got through to a rep who told me I need to give 3 months notice to cancel. This has never been communicated. Overall appalling lack of customer service (basically non-existent) and I do not recommend this company for domestic alarm servicing and contracts.

They never call you back. You cannot get through to them even on the telephone to cancel an alarm or for law enforcement to call. I cancelled my contract about a week ago with them and lo and behold I get a phone call from someone saying your alarm is going off at midnight. I thought it was kids swatting me. I tried to talk to the person calling and she hung up. Lo and behold 10 minutes later 15 minutes after midnight the police show up banging on my door asking about my alarm going off. My alarm system was not even on. This has been the service that I have been given from Securitas since they took over from F E Moran. I called them right then and told them I do not have a contract with you, no alarm went off (it was not even armed) please stop calling the police, me and my contacts since I terminated my contract with you. Even though I terminated with this company effective 4-28-2025 they are still sending me bills.

Yesterday I gave a one star review on Securitas describing months of frustration in trying to get a contract cancelled. I’m delighted to say that this drastic action worked and I had a speedy response cancelling both my invoice and the contract. This rating is only for the prompt response, such a pity I had to use this forum to get action. However, thank you Andrew.

THE WORST EXPERIENCE EVER. Never do business with them!!

As a employee for 13 years i had to take redundancy however after being a model employee I tried to contact them after the 6 months period not one of my managers would take my call or return my call which I find disgusting I will be contacting the head office with a full written complaint

I'm at a loss as to how this company continues to operate given the consistently poor customer service. My system is completely down—the access control system won’t unlock the doors, and the control module is offline. I called the customer service line and, after a 15-minute hold, spoke with an operator who logged a ticket and assured me someone would call to schedule service.

No one ever called. The next day, I tried again—navigated through the phone prompts, only to be stuck on hold with a recording for 20 minutes. When I finally reached someone, I was told the ticket hadn't even been assigned yet, and the standard wait time is five to seven business days. I explained that the building's access system is non-functional—people literally can't get in—but the response was, “That’s just how it's scheduled.”

Sadly, this is not a one-off experience. Every interaction with this company follows the same pattern of delay, lack of accountability, and poor communication. The last time my system failed, it took nine days to resolve. For critical infrastructure, this level of service is completely unacceptable.

This company should not advertise security work as in all there sites are sat on a gate house doing I.T work nothing of security work when challenged mangers tell you to resign worst company to work for securitas.
Not worth a star rating not even worth applying for horrible job.
The company needs to advertise I.T jobs not security.

Yet another 1 star review for appalling customer service. How can this company keep fobbing off customers with 'we are experiencing high levels of calls'.
I called Securitas to explain that my system was no longer a valid option owing to damage done to cables during work done by builders. 10 days later Securitas has not had the courtesy to deal with this issue.
So like others I find myself listening to the appalling music as they try to fob me off with 'higher than normal call levels.

We have had our alarm system for four years . When we started we were told once a year someone would come and check our system and replace batteries. After just two years our motion detector and one of our windows stopped working . I called the company and was told there was $100.00 charge . So never got them fixed .
A few weeks ago we had contractors in the house . It was noisy so we went on patio. One worker came in and said our alarm went off . We came in and disarmed it ..figuring that would be the end of it . Then I got a call from one of our contacts saying fire truck was on its way. We met the truck outside and told him the saw set it off and all was fine . We called company and told them to shut the fire alarm for three days . We were surprised to get a bill for $265.00 for the false alarm.
I contacted the company ad said how unhappy we were with the system. I also explained that I have my 95 year old mother living with us so could not use the alarm since she would not understand it .
All I was told is she would send a service man free to check our system. She said if he had to replace batteries it would cost us $50.00 each. I wanted to cancel this company but they wanted $440.00 to buy out the last year.
I WOULD NOT RECOMMEND THIS COMPANY TO ANY ONE !!!!!

The absolute worst company to deal with. An average 40 minute wait time to get a hold of someone who ultimately will pass it off to another department. Do yourself a favor and stay away.

Unfortunately, pretty much all security companies in Toronto and most likely other provinces are hiring Indian students who came to Canada for work and not study for 24 hours legally as they are allowed to work legally as students for the dollar above minimum wage but through their Indian recruiters in their office they make a deal to pay them up to 3 dollars under the minimum salary for cash and have them to work over sometimes 64 hours a week... Therefore they are not even hiring Canadians for minimum wage... And it seems like Revenue Canada doesn't care about being scammed on taxes on both the security companies and the Indian so-called "Students"... And where is all this cash going? It goes not to the Canadian economy; it goes to India... And that is the case with pretty much all of the Security companies, Paragon, Ultimate Security, Paladin, Gardaworld

Overpriced - underserviced

Poor customer service, You can't get anyone on the phone to resolve issues with the alarm system... let alone to discuss cancellation. Ever since Securitas took over from Stanley, the quality of service has been very poor. Phone hold times are forever. We are very disappointed as a client, and would not recommend this company to anyone.

Whoever is reading this, please be very careful with the Human Relations manager Deborah Minks and her best and account manager Devin McPhie. If you in any way inconvenience or if you don't "Trust the Process" like Devin says, they will get together to fire you. AND I CAN PROVE IT.

I was hired at securitas as a security officer, we did the induction all was going well.
When it was time to get the uniform and sign contracts we were told that there is no uniform. Imagine we were 8 people that were waiting for uniforms 6 guys and 2 ladies, the only uniform that arrived was for males us ladies nothing no communication no nothing except for if we ask then we were always told to wait, then we got tired of asking, still nobody brothered to let us know what is going on, since last year October till today.

I was a customer of Smiths Security, a well run, small local business. They were acquired by Stanley Security who were acquired by Securitas. The engineers are good, but the charges are a rip off. Annual service costs are very high. Despite that they tried to charge me for a call out when it was annual service visit and they then charged me an extortionate amount for replacement batteries that I could have bought for 10% of the amount they wanted to charge. Trying to resolve my complaint was painful. I have moved to a different company who charge less and provide a better service. I would recommend you avoid this firm.