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Terrible service, interrogating me about transferring money to my own account, took an entire month to get me my membership agreement to sign after being approved, meanwhile their system would constantly spam my inbox that I haven't signed the agreement that they hadn't even sent to me yet
Had to call, chat, email many times to get it to me finally
I signed up for Securityplus Federal Credit Union through a referral link. The offer said, "Get a $100 Amazon Gift Card. Your reward will be emailed to you at [my email address] once your account qualifies!" After meeting the offer terms, I had not received the gift card. I reached out to them twice, only to receive a generic response each time. After the third message to them, I received a message that they declined to provide the gift card. They didn't provide any reason as to the denial. Their response just said, "Rewards are subject to verification. The Company may delay or decline a reward for the purposes of investigation and the Company's decision on any investigation is final and in its sole discretion. Decision for the gift card was declined." This is unacceptable. In my initial outreach to them, I included a copy of the offer that I received (which I have attached to this complaint). I've also attached a copy of my statement that lists my $2,000 opening deposit. The account only had to be opened with a $50 deposit. I also had to keep the account open for 30 days and I've done that. I followed through with my part of the deal, but Securityplus Federal Credit Union has chosen to not uphold their end of the agreement. The fact that Securityplus Federal Credit Union would arbitrarily choose not to fulfill agreements is deeply concerning and speaks volumes about their credibility and integrity.
Read the online reviews and you will also see that Securityplus Federal Credit Union has poor service. It took about two weeks for them to open my account. Their response time is slow. Just avoid them if you value your time. If you've had issues with them, don't give up. File formal complaints wherever you can, including the BBB and NCUA.
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