Security Public Storage Reviews 4,278

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, making every interaction pleasant. The facilities are frequently highlighted for being clean, secure, and well-maintained, with many appreciating the convenient locations and easy accessibility. People also commend the excellent customer service and the overall smooth and efficient process of renting and using the storage units. However, some customers were not happy with the management, citing unprofessional behavior and conflicting information regarding access and fees. A few reviewers mentioned being locked out of their units and incurring late fees due to inconsistent communication from staff, and one customer described a manager as rude and dismissive.

What people talk about most

Staff

Customers consistently express satisfaction with the staff, highlighting their helpfulness, professionalism,... See more

Facilities

Reviewers mention positive feedback about facilities, consistently praising their top-notch quality,... See more

Location

Reviewers highlight positive aspects of location. Customers consistently praise the convenience, cleanliness,... See more

Service

People report positive experiences with service. Customers consistently praise the helpfulness and efficiency... See more

Customer service

Clients share positive opinions on customer service. Customers consistently praise the staff for being... See more

Based on these reviews

Rated 5 out of 5 stars

Security Public Storage on Carter Street in Daly City, is great! Excellent customer service. They are easy to talk to & so very helpful. I am satisfied with my experience here. No worries storing my... See more

Rated 5 out of 5 stars

I have nothing but great things to say about my experience here. The team in Oside are excellent. Elie secured the hold for my unit right away when I called, Alec accommodated me in seeing the unit be... See more

Rated 5 out of 5 stars

I’ve had the best customer care from Victoria. I also know my belongings are safe and secure here, unlike the last storage place I was at where they had rat problems and my unit had been broken into 3... See more

Rated 5 out of 5 stars

Huntington Beach Location is the best anywhere! Very professional and safe place for your belongings. Transparency with prices with the best deal around. There's is staff always available via ph... See more


Company details

  1. Self-Storage Facility
  2. Moving and Storage Service
  3. Moving Supply Store
  4. Storage Facility
  5. Wine Storage Facility

About Security Public Storage

Information provided by various external sources

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Self Storage With A Difference™

Security Public Storage is a family owned and operated self-storage company, committed to security, safety and outstanding customer service. Declutter your home with our wide selection of storage units, equipped with all the amenities needed to guarantee your valuables are truly safe and secure.

We take our job extremely seriously. We utilize state-of-the-art security systems, and each storage unit is equipped with its own individual alarm. Additionally, our managers usually reside on site to keep things under control at all times, and they consistently monitor, maintain and respond to any issues that may arise. We hand-select and vet our on-site managers to ensure their commitment to providing you with the best self-storage experience possible.

At Security Public Storage, we are proud of being the best at what we do. Our unrivaled dedication to security, coupled with our meticulous attention to detail and cutting-edge technology is why we continuously rank among the leading storage facilities in the country, making storage easy, affordable and secure.


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Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Access is easy

Access is easy. The property is very clean. The access hours are very convenient. Staff is friendly and personable. The selection of moving supplies is great.

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Oceanside, CA location

I have unit in the Oceanside, CA location and besides the staff being professional and the location really works well for me, the facility feels safe and so far the pricing seems fair. I have had my unit over three years and remain satisfied for sure. I recently received offers for other units in other locations and feel my spot is still my option for storage.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Initial Impression: Security Measures, Professionalism

Thank you, Priyai, for simplifying the process and providing all necessary information to navigate the online tools. Your patience and ability to complete all paperwork expeditiously in person electronically were particularly beneficial in the current circumstances. Additionally, I would like to express my gratitude to Joshua for maintaining communication with me via email to provide updates on any changes occurring at the facility. The communication channel remains continuously accessible. My patronage will remain steadfast.

July 6, 2025
Unprompted review
Rated 5 out of 5 stars

Best storage near you!

This is where it starts customer service! And they strive to make you feel valued as a customer! Since Ive had my storage no complaints! I love how everything is clean and secure. Best storage near you if you’re in Daly City! Carter St. location

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great storage facility in Daly City,CA

I have had the same storage unit for over 25 years. I inherited this storage from a family member who passed away. When I had to start making the payments in my name the office team was really helpful in making that transition smoothly.
Staff is very helpful.

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Relocation storage can be easy !

Our new home is being built and we needed 2 10x20 units quickly and closely located to each other. The staff was very accommodating and the setup was simple and understandable. Thank you Christina and Edwin for your help and professionalism - you made this process bearable. Would definitely refer friends and family.

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great staff

They've been taking care of me and my unit for years now and I wouldn't wanna go anywhere else. They're always friendly and extremely helpful.

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

Best storage facility in Baltimore

This is the best storage facility I came across in the city so far the staff are like family very professional,great location, storage units are dry,clean they have many sizes available the prices are great they always running deals, and promotion specials I highly recommend this business 10 out of 10.

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

Renting a storage unit was a pleasant experience

I had no idea renting a storage unit could be such a pleasant experience. I originally spoke with Delecia who I believe was not in my area, but helped me navigate the website and explained in detail what size unit I might need, explained the pricing, etc. When it came to actually making the rental I called the local location and spoke with Stevie, a wonderful woman that was equally as helpful and very pleasant to talk with. She gave me some additional pointers on the storage size and how I might use extra space because I had intended on doing lots of sorting and eliminating. When I finally moved my first load in, I spoke with Rosa, who handled multiple people at once brilliantly, making sure each one of us knew we were her top priority. She got me squared away with the specific unit and even walked me to the location and showed me how to open the rollup door and how to attach the padlock.
You know if you have one good experience there's a chance it was a fluke, but to have three consecutive good experiences I feel very comfortable with my decision to rent my storage unit was security public storage.

April 25, 2025
Unprompted review

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