Sedgwick Reviews 15

I had never heard of Sedgwick until we experienced the misfortune of a frozen pipe bursting while we were away from home. The resulting flood caused extensive damage throughout the house and was an extremely upsetting and stressful situation for our family.
When we contacted our home insurance company, Privilege Insurance, they passed our claim to Sedgwick, who I understand act as claims agents for many insurance companies.
The very next morning, Michelle from Sedgwick — the secretary to the loss adjuster David — called us. She immediately understood how distressed we were and spoke with genuine empathy and reassurance. Her calm and understanding approach made a huge difference at a very difficult moment. She also informed us that John would visit the house the following day.
True to their word, John travelled nearly 200 miles to our home in Ashford and arrived exactly at the time promised. He spent several hours carefully assessing the damage, taking photographs, and documenting everything thoroughly. Throughout the visit he was courteous, professional, and very friendly.
From that point onward, Sedgwick essentially took over the enormous burden that follows a household disaster like this. Situations like ours require many different specialists — people to assess the damage, remove ruined items, dry the walls and floors, restore salvageable belongings, remove debris, and electricians to make wet electrical systems safe. Sedgwick coordinated all these different agencies in a very structured and organised manner so that each team arrived at the right time to carry out their work efficiently.
What impressed us most was their excellent communication. Sedgwick kept us regularly informed by email about what was happening and what would happen next. They always provided the name, email address, and phone number of the agencies involved. In addition, every loss adjuster who contacted us shared their direct contact details and reassured us that we could reach them at any time if we had questions or concerns. This prompt communication and reassuring tone made a stressful situation far easier to cope with.
I cannot praise John, Michelle, Jeannie, Paula, Joshua, and the rest of the Sedgwick team enough for their professionalism, dedication, and kindness. They have been outstanding and incredibly supportive throughout this difficult experience.
Our house restoration is still ongoing. Sedgwick has already arranged for wall stripping to begin next week, and I understand that builders will then follow to start the rebuilding work. Based on the prompt, efficient, and friendly service we have received so far, I am confident they will continue to manage the process carefully and return our fully restored home to us in the coming months.
Naturally, I would not wish a household disaster like this on anyone. However, if you ever find yourself facing such an unfortunate situation, I sincerely hope your insurance company appoints Sedgwick to manage your claim. If they do, you will be in very capable hands. In fact, when taking out household insurance, it may even be worth checking whether Sedgwick is involved in their claim-handling process.
I highly recommend Sedgwick and their excellent team. Their professionalism, prompt responses to emails, and reassuring support have made a very difficult situation much easier to handle.

Following a malicious fire in the bin store of my flats building, communal bins were completely destroyed. Upon checking our insurance policy, which was with Sedgewick, other residents and myself were relieved to see that “communal furniture which is stored within a communal part of the building” was covered.
Nevertheless, Sedgewick denied our claim which led me to question them.
Apparently, because the bins were included in the package when we each bought our flats from the builder, Sedgewick’s argument is that since the builder made the actual purchase, the bins belong to them and are therefore outwith the terms of the insurance policy. Also, since I argued that they were bought on the resident’s behalf, I was told that if they belonged to us, I had to prove this by providing a receipt!!!
That is the level this company will stoop to, so I would recommend avoiding them at all costs.

Thank you, trustpilot. Following my review yesterday, Sedgewick have notified me that they would be honouring our claim.

Domestic and General sub contract their Home Emergency business to Sedgwick. A total dissaster. I have been a loyal customer of Domestic & General for some 10 years, and their offer of Boiler, Plumbing, Electrical, Windows, and Pest Control was appealing and accepted. After all, their service over the years has been good, and whilst I pay a substantial premium for having all my domestic appliances covered, it removes considerable worry in the event of breakdown. And hitherto, their service has been good.
However, I had cause to utilize the Pest Infestation policy for a loft infestation and some months later had cause to seek help when my main access door lock failed. Both responsibilities for support were designated to Sedgwick. And here any semblance of help, efficiency, support or sympathy was totally lost.
Sedgwick are a large company - 33,000 colleagues in 80 countries. "We're Here when you need us." and "Caring that counts" slogans are lost in the ether. My experiences on both occassions showed a totally inefficient process from their management and administrators. They failed to provide any updates, used incorrect telephone numbers, required 20 minutes before answering calls, dismissed important information as spurious. No calls, no email, no information on their "all singing" customer app/portal.
As a direct result of the inactions by Sedgwick, I have cancelled my cover with Domestic and General. Suggest Domestic & General look for in-house responsibility.
As a "global" Company, Sedgwick need to start looking at servicing the real people that have created it, or they will not be global anymore.

Whilst I have a high opinion of Admiral, I am doubtful of the value of their Platinum home contents package. They subcontract Home Emergency cover to Sedwick who offer a poor, if not, as in my case, a non-existent service.
I tried to get help yesterday because of a blocked pipe. After waiting on the line for 50 minutes (not at a peak time) I got through to their call centre agent. I was contacted about an hour later by the plumbing contractor and failed to pass security. It transpired that the original call centre agent had misspelled my email address (even after I had spelled it out letter by letter) and even entered a wrong address, clearly choosing at random an address in my postcode area from an online database. So the plumbing contractor was unable to book a call out because the information I gave him did not tally with the details Sedgwick had passed on. He said he would contact them to alert them to the mistakes made, but either failed to do so, or they failed to take action. After 4 hours waiting to hear back from the contractor, I rang Sedgwick directly. Again it took a long time to get through as I had to go through the original call centre first. Finally, six hours after my original phone call, I spoke to Sedwick and these errors were corrected. Sedgwick said I would get a phone call from the plumbing contractor within the next half hour but 24 hours after I first contacted them, I am still waiting.