Seetec Reviews 232

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, positive attitude, and personalized support, which significantly contributed to their progress and confidence. Many people highlight the excellent customer service, noting that the team goes above and beyond to provide guidance and make them feel comfortable and understood. The user experience is frequently described as positive, with many appreciating the ease and effectiveness of the support received. However, some customers also noted issues with the service, mentioning instances of unprofessional behavior from certain staff members, such as being rude, incompetent, or dismissive. A few other people also felt that the support provided was not always tailored to their needs, and some experienced delays or difficulties with funding.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the support received,... See more

Customer service

Clients share positive opinions on customer service, often highlighting the helpfulness and support received.... See more

User experience

Users describe positive interactions with the user experience. Many customers report significant personal... See more

Based on these reviews

Rated 5 out of 5 stars

Carlton and the health and wellbeing team are amazing they have helped me so much with my journey of coming out as trans and finding myself and becoming my true confident self. Carlton is amazing can'... See more

Company replied

Rated 5 out of 5 stars

I was placed on the Restart program by UC, whilst dealing with severe bouts of anxiety and more. The member of the team i was placed with went above and beyond in assisting me. In job progression, fin... See more

Company replied

Rated 5 out of 5 stars

First meeting with Claire- nice atmosphere. Then I worked with Debbie Pickford who naturally is able to engender TRUST and confidence in making CHOICES. Subtle stuff- and highly effective if, you hav... See more

Company replied

Rated 5 out of 5 stars

Thank you Carlton, before I got put onto course I was lost and just didn’t know what to do with myself, but after meeting Carlton I’ve got a better mindset about things, he just gave little nudge... See more

Company replied


Company details

  1. Career Guidance Service
  2. Coaching Center
  3. Employment Search Service

About Seetec

Written by the company

Seetec is an employee-owned, leading provider of training, skills and rehabilitation services to businesses and governments in the UK and Ireland.

Each year we help thousands of people take ownership over their future by helping them into work, to develop new skills or to make more positive choices.

Click here to visit our website

Founded in 1984, Seetec has grown by focusing on creating sustainable and lasting change for the people we support.

We are Ofsted Grade 2, a Disability Confident Leader and B-Corp certified and accredited with the gold award for the Investors in People and Health & Wellbeing standard.

Our purpose is to empower people to discover and realise their unique potential.

We welcome your feedback, it helps us to improve and to ensure we offer the best possible support to people and their communities.

******

We also have a Community Interest Company, Pluss, which supports thousands of people with disabilities and other disadvantages move into employment each year.

(Please note: Pluss has its own dedicated Trustpilot review page here: https://uk.trustpilot.com/review/pluss.org.uk)

#NoOneLeftBehind


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

232 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Carlton is the best!

Carlton is the best!

I initially went to see him for help with a sleep problem, thinking there wasn’t anything in particular causing me stress. We started by looking at my sleeping habits and simple activities I could do before bed, such as writing down my thoughts.

Although I came in for sleep support, Carlton recognised that something deeper was affecting me. Through our conversations, it became clear that grief was the underlying issue. My granddad recently passed away, and he was someone I deeply looked up to. I thought I had accepted his death, but Carlton helped me realise that some of my habits and struggles were connected to that loss. He guided me through ways to cope during this difficult time, including staying active and writing a letter to my granddad.

We also explored patterns of self-sabotage. After recently graduating in Fine Art, I had been feeling stuck and uncertain about my career. Carlton helped me understand these patterns and how my granddad’s passing has impacted my motivation, especially as we shared a love for painting. He helped me reconnect with that part of myself and begin to move forward.

Speaking to Carlton was the best thing I’ve done for myself. He supported me and listened to what I have to say, and gave me a reality check when I needed one. Even after our set appointments, he still reaches out to me to see how I am.

March 24, 2026
Unprompted review
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Reply from Seetec

Hi Rajpreet,

Thank you for this touching review helping others to understand how support with Seetec can feel. It is great to know that Carlton's help had such an important impact on your ability to process and move forward to plan for the future after your difficult loss. Your granddad sounds very special, thank you for sharing those details.

We all wish you all the very best for your future.

Rated 5 out of 5 stars

Carlton and the health and wellbeing…

Carlton and the health and wellbeing team are amazing they have helped me so much with my journey of coming out as trans and finding myself and becoming my true confident self. Carlton is amazing can't give him enough praise.

March 31, 2026
Unprompted review
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Reply from Seetec

This is great to read Oscar, thank you for posting it. We are so pleased that the help you have had from our Health and Wellbeing team has made you feel more confident in being you. We will pass on your kind words to Carlton too 🙂

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

Carlton - Well-being team

Carlton from the well-being team is always a pleasure to talk to no matter the topic of conversation. He has helped me tremendously with my confidence as I was able to open up about my feelings as I felt very comfortable talking with him.

March 30, 2026
Unprompted review
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Reply from Seetec

Hello Finn,

Thank you for this wonderful review - we are so pleased you felt so comfortable in the support you got from Carlton in your work with Seetec.

We wish you all the best for the future.

Rated 5 out of 5 stars

Amber & her team provide excellent…service

Amber & her team provide excellent service & beyond , make me feel at ease & always has a smile which goes a long way
Thank you for helping me when needed

April 1, 2026
Unprompted review
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Reply from Seetec

Thank you for this thoughtful review, Jane - great to see that the service and smiles from Amber and team have made a positive difference for you.

We wish you all the best for your future.

Rated 5 out of 5 stars

No need to feel anxious

If like me you’re an anxious person and don’t like new things going to places like Seetec can be daunting. Take it from me you don’t have to worry everyone there is so friendly and make you feel at ease from singing in at reception to your appointment with your advisor. I personally had Amber as my advisor, she is the friendliest person I’ve met down there. I have had a few personal battles and Amber always makes me feel at ease no judgement always there to help even just to talk to when I have had a bad day. Amber is a real asset to Seetec. Thank you Amber

March 26, 2026
Unprompted review
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Reply from Seetec

Debbie, it is so kind of you to post this review reasurring other people that our team are welcoming.

You are right - being referred to us can indeed be daunting for many people, and we try hard to reduce those worries for people wherever possible.

It is great to hear that Amber was so friendly and helpful - we are very lucky to have her on the team!

Wishing you all the best for the future. Thanks again 🙂

Rated 5 out of 5 stars

I had a great experience

Carlton was an amazing counsellor in the time I had with him, he helped me out of my darkest moments

May 24, 2025
Unprompted review
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Reply from Seetec

Jake, we are so grateful you left this review, and delighted to hear that support you found with Carlton helped you overcome a dark period. We all wish you the very best for the future.

Rated 5 out of 5 stars

Great Health and well-being support!

Working with the health and well-being department has helped me tremendously at getting myself back on track with managing some of my anxiety and depression difficulties.

Erika has been nothing short of amazing to me and incredibly patient and understanding. She explained questions to me where I struggled to understand the wordings alongside listening clearly to me and remembering details, making me feel understood and heard. Her advice proved truly helpful at reminding me of how to handle my feelings, covering all the basics that we all sometimes forget.

All being said, Thank you to Erika and the wellbeing team!!!

March 20, 2026
Unprompted review
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Reply from Seetec

It is wonderful to hear that you feel back on track with managing your wellbeing and health.

Thank you for writing this review and your kind praise of Erika and the team - they will be delighted with this.

This is exactly what we hope people will experience when working with Seetec.

We wish you all the best for your future.

Rated 5 out of 5 stars

Thank you Carlton

Thank you Carlton, before I got put onto course I was lost and just didn’t know what to do with myself, but after meeting Carlton I’ve got a better mindset about things, he just gave little nudges here and there and they helped me re evaluate myself to the point that I’ve got a solid goal for the future.

Thank you so much again Carlton for helping me.

From Marcus

March 18, 2026
Unprompted review
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Reply from Seetec

This is great to read, Marcus. Congratulations on making that progress and setting yourself that goal, and thank you for taking the time to review Seetec.

Rated 2 out of 5 stars

Very poor

My experience on the restart scheme was not a good one. The only job they ever found me was a rubbish agency one with hardly any shifts. They seemed to think they had worked wonders for me. And when i needed help for clothing for an interview it became a big deal. £50 out of petty cash to buy a suit. The government is giving this organisation tens of million pounds a year. And for what?

March 18, 2026
Unprompted review
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Reply from Seetec

Thank you for reviewing Seetec Andrea, we value your feedback and perspective - although this not the experience we would wish for you, or any of the people we support, to have with us.

We hope to look into this more and would be grateful if you would kindly provide some more information by completing a short form. To do this please copy and paste this link into your browser: https://forms.office.com/e/CT6RGjV4P6 (we are sorry that Trustpilot do not yet support links in replies)

Once we get your form, we will be back in contact directly within three working days.

Thank you once again for your honesty, which will certainly help us to improve the experience for others.

Rated 5 out of 5 stars

First of all

First of all, I want to thank Amber. She helped me find a job. She also helped me find the courses. She was very polite and always available to talk to me on the phone.

March 9, 2026
Unprompted review
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Reply from Seetec

Thank you Лилия Кладко for this excellent review of the service you had with Amber. We are very happy you got everything you needed from Seetec.

Rated 5 out of 5 stars

Effective business support in Torbay

From November 2025 - February 2026, I was supported by Amber Devenish and Jade Brown at the Torbay branch.

They were always personable, polite, professional, and also efficient with technology to streamline our meetings.

Amber and the team had a broad set of skills to offer. In particular during my time with them, we worked to improve my business marketing and they helped enhance my access to schemes, funding and training prospects. These have had a significantly positive effect on the outlook of my range of clients and income streams.

H.A. (Healthcare Business, sole trader)

March 5, 2026
Unprompted review
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Reply from Seetec

Thank you for this review Henry, including the detail of the support you accessed - it will be especially helpful to people who have been recently referred to us.

Jade and Amber will be so pleased to see you consider their support to be of a 5-star standard - which is what we always strive for across all our teams and services.

We all wish you the very best for the future.

Rated 5 out of 5 stars

Since going to Seetec for appointments

Since going to Seetec for appointments, Amber has been awesome with helping me sort my CV out,approach employers and help my general well being to focus on finding work

March 4, 2026
Unprompted review
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Reply from Seetec

Thanks for this review Ben, Amber will be delighted to read that you rate her help so highly. We're all happy to see that the support is working out well for you.

Rated 5 out of 5 stars

genuine care and a personal touch

the team at Seetec have done an amazing job in helping me with not only employment related issues but also with well-being issues as well. i have gained qualifications through their programmes and also support with other issues

February 27, 2026
Unprompted review
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Reply from Seetec

Hello Davy, this is lovely to hear, thank you for taking the time to review. Congratulations on all you achieved whilst working with Seetec.

Rated 5 out of 5 stars

Everyone who I have met and worked with…

Everyone who I have met and worked with on my journey with this company have been very professional, helpful and supportive. Can’t recommend them enough

February 26, 2026
Unprompted review
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Reply from Seetec

Hello Roslind, it is really kind of you to leave this review, thank you. The team strive to be all the things you have flagged so it will make everyone smile to see this feedback. Thanks for working with Seetec on your journey.

Rated 4 out of 5 stars

My work coach did an excellent job

My work coach, James Kennett at the Plymouth Branch, did an excellent job making me feel welcome and supported throughout my entire time at Restart, giving me lots of support and job search assistance. There were a few hiccups when it came to funding, as certain things from the Job Centre was no longer available due to being with Restart, and it caused a delay when getting a work laptop, but that was of no fault of my coach.

February 24, 2026
Unprompted review
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Reply from Seetec

Hello Kieron,

Thanks so much for posting this lovely review.

We are sorry you experienced the laptop delay and hope it was sorted out to your satisfaction - if not please do let us know so we can look into it further.

James will be really pleased to hear you felt so welcome and well supported.

Rated 1 out of 5 stars

scammmers they take advantage of…

scammmers they take advantage of homeless people and disabled people

February 19, 2026
Unprompted review
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Reply from Seetec

This is a very concerning review that we take extremely seriously. We'd appreciate if you would please paste this link - https://forms.office.com/e/CT6RGjV4P6 - into your internet browser to complete a full feedback form. This will enable us to investigate fully. Apologies that TrustPilot do not currently allow links in replies.

Once you submit the form we will be in touch within three working days.

Thank you for bringing your experience to our attention so that we can resolve it properly and learn from any mistakes.

Rated 5 out of 5 stars

The most important referral ever made

When I was referred to seetec I had no idea how far away from being able to work I was. I had previously been a volunteer career for seven years. I had no id, no birth certificate, no interview techniques and no confidence in finding a job in the area I am passionate about. I was referred to Sandra Wright and she instantly saw the potential in me. She told me that she was confident she could help me prepare for and find work in the caring industry. She helped me obtain my id, then began preparing me for the interview stage of a job application. As the weeks went on I grew in confidence in my own ability and began applying for jobs in care work and when I found the job I wanted, Sandra provided all the equipment and guidance I needed to get to an interview. I aced the interview and am now working my dream job in a care home. Without Sandra's help and advice this would not be possible. She genuinely changed my life and I am eternally grateful. The one to one support and advice I received was exactly what I needed to grow the confidence in myself and begin applying for jobs. Being able to work in an industry I feel passionate about ensures longevity in my employment and makes it less likely that I will need the services of seetec or the dwp in the future. I believe that seetec plus is the greatest resource that dwp has and the most important referral anyone has ever made for me. Thankyou Soo much for enabling me to start my path into a truly meaningful life.

February 24, 2025
Unprompted review
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Reply from Seetec

Hello Lee - and thank you so much for your heartfelt review - this will be so helpful to others just starting out with our services to know what to expect and how we work.

You have made so much progress, congratulations! Like you we firmly believe that a referral to our excellent colleagues can be life changing - we are so pleased to hear Sandra and Seetec helped you to get exactly what you needed so quickly.

Wishing you every happiness for your future 😊

Rated 5 out of 5 stars

It was really good Carlton helped me so…

It was really good Carlton helped me so much even when I got pregnant he was there and listened to my problems and he guided me to something better and now I’m in a better place with my life it took time but I got there in the end

January 21, 2026
Unprompted review
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Reply from Seetec

Thank you K S for sharing your experience with Seetec and the help you got from Carlton - it is great to hear that you are in a better place now and that the time you invested in yourself with a little support was worthwhile.

Rated 5 out of 5 stars

I’m incredibly proud of how far I’ve…

I’m incredibly proud of how far I’ve come in my journey through depression and grief, and I wouldn’t be here without the support of my health and wellbeing coach, Carlton. What made the biggest difference was his willingness to share his own experiences—knowing that someone who truly understood what I was going through had made it through gave me real hope. His honesty, guidance, and encouragement helped me feel less alone and more capable of facing my pain head-on. Through his support, I learned resilience, self-compassion, and how to move forward one step at a time. This journey didn’t just help me heal—it helped me grow, and I’m deeply grateful for the impact Carlton had on my life.

January 19, 2026
Unprompted review
Seetec logo

Reply from Seetec

Wow Oskar, your words here are so moving - thank you for taking time to share this.
We are very proud to hear that the Seetec team, and most especially Carlton, helped you to achieve such an important positive mindset shift to manage your depression and grief differently - and well done to you for being receptive and open to the changes. We wish you all the best.

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