Fake Reviews Sega Reviews 4

On December 12, 2024, I purchased a Sega Toys Homestar Original Black, which stopped functioning within three months (disc rotation and shooting star features failed). I contacted the company on March 9, 2025, under their two-year warranty. On April 22, 2025, they sent three spare rubber bands with vague DIY instructions and inaccurate illustrations, claiming a snapped band was the issue. My inspection and photos confirmed the band was intact, indicating a motor or electrical defect. So far they refused a refund or replacement and insisted I fix it myself. Bottom line: Selling a product that breaks down so quickly and expecting customers to perform complex repairs violates consumer rights.

Do not trust them!
The costumer service is horrible. I wish i had seen these comments earlier. The delivery was delayed, by the time it came i was abroad thus exceeding the 14 days return. I tried to arrange a return but either they honestly do not speak English or they try to scam you. After 20 emails explaining the situation emails i have received include and i quote exactly word per word:

'Thank you very much for your message. Yes, but it has been terrible.'

'Thank you very much for your message. You wrote terrible. No me'

'Thank you very much for your message. Yes, we treat English for you .CAn U write us u quastionz, pleaze !'

Needless to say i was speaking English and did try to explain what had happened again and again. I even suggested using google translate but to no end. I feel scammed.

This is the absolute WORST company to deal with. STAY AWAY FROM THEM. THEY DO NOT HONOUR ANY WARRANTIES AND WILL KEEP LYING TO YOU UNTIL SUCH TIME AS YOU GIVE UP. I NOW HAVE MY ATTORNEY INVOLVED AND WILL GO TO WHATEVER LENGTHS NECESSARY TO ENSURE I GET A FULL REFUND OR THEY HONOUR THEIR WARRANTY.... BUT BE WARNED, THESE GUYS HAVE NO MORALS... STAY AWAY UNLESS YOU HAVE MONEY TO THROUGH AWAY.

Ordered a Sega Homestar Flux for my son for Christmas on 14/12/2023 - site advertised arrival in time for Christmas. They did not even ship until 20th December and has been sat in Export parcel center in Germany ever since. When I contacted them to explain my dissapointment that my son's christmas present would not be here in time... they gave an extremely sarcastic and cynical response saying they were also dissapointed at 'DHL's delay in the UK', maybe if they actually checked my tracking they would notice it hadn't even arrived in the UK yet because they didn't even post it for the best part of a week. Try and explain to a young boy why Santa missed his house this Christmas.