Seiko UK Ltd Reviews 

Had a query about a watch that I bought. Had a quick reply from them. More feedback will be supplied after repair / maintenance is carried out.

Excellent service. Seiko were unable to repair my watch so they gave me the option of choosing another watch in the same price range. Communication was prompt and helpful. The watch arrived promptly and I am really pleased with it. Thank you

I got the information i needed to progress my service action on my 52 year old Seiko watch.
1 of 3 Seiko watches I own.
Many thanks Beverley
David Berrie

£110 to adjust timing
I will buy a cheap watch instead.
Ray

I needed extra links for a watch that became mine when my son died. After endless searches on the Internet I finally asked Seiko if they could help. They were able to supply the spare links and did so within 2 days! I thought that such excellent customer service was a thing of the past but Seiko proved me wrong.

Found an old watch of my dad who’s been passed away for several years now, it was a remarkable & very emotional find. The strap was too small for me, I got in touch with Seiko customer support and they quickly responded & identified the model, they quickly sent me some replacement links to make the strap fit me, plus a new up to date stainless steel strap. All free of charge.
Excellent customer service and my next watch will be definitely coming from this fantastic company.

I put my watch in for a service and to have a fault rectified.
They kept me updated the whole way through, and my watch was returned to me promptly.
The repair rectified the issue and there has not been any problem since.
I am more than happy with the service provided, and would really recommend to others.

Extremely upset , I got told to return faulty watch via email only then customer service is returning the same watch as it was a gift and I haven’t got the paperwork .. disappointing company ! I’ll never buy again from the company

I cannot thank Michelle Nicholls and her team enough for all their kindness and endeavours in securing a replacement backing for my vintage Lorus watch. The watch is of great sentimental value and, whilst of no particular monetary value, to me it is priceless. Seiko have gone above and beyond with their kind attention and restored my faith in human nature.

Purchased a Seiko 5 sports watch May 2023 via Amazon,7 months later the internal face dial moved approx 90 degrees,returned to Seiko for repair under warranty,Seiko now say the watch was damaged by me and therefore not covered by the warranty.I know I never damaged or dropped my watch,VERY DISGRUNTLED,DONT BOTHER BUYING A SEIKO,YOU WILL END UP PAYING TWICE,WARRANTY NOT WORTH A DAMN

Excellent communication and clarity. A valuable service from a professional team , I cannot rate seiko higher than a 5 star but would like to.

I have just received my astron limited edition 110 watch from Seiko boutique and cannot stop smiling 😁 I would just like to thank Amit for his patience and understanding whilst making my purchase . Amit sourced my watch had it delivered to the store and relayed pictures videos and all information to make my purchase as stress free as possible once again thank you I love my watch and will be definitely back again to spend my hard earned money 5 stars

Watch i purchased is speeding! Still even after has been sent to service'
Came back still speeding..
Seiko becobe bad experience for me

After an issue with a movement service I wasn't completely satisfied with the customer service centre arranged another service at their expense and corrected the problem, everyone I spoke with were fantastic and I got my watch back as fast as I could have hoped.

I understand mistakes can happen, especially when dealing with a large company but it's how they are resolved that ultimately counts and Seiko UK were great.

I've owned my Seiko watch for over thirty years and eventually the clasp failed to work correctly. I made contact with the service centre who replied quickly and within a few days replaced the clasp and returned my watch in secure packaging. I am more than happy with my experience and would to thank all staff involved with my repair.

The company dealt with my problem very quickly and efficiently

On the 24th October 2023 I posted a ‘frustration’ that my £500+ Seiko watch, which was loosing 5 minutes a week, that this delay was deemed ‘acceptable’ by the Seiko customer services team. In response to my post Beth Sedgwick from the team at Seiko contacted me and advised that the initial response I’d got was not correct and that they would be very happy to reset the watch for me under the warranty. It’s now been fixed and after a week it’s not lost any time at all so I’m quite delighted. Thanks so much Beth for your responsive support - and also to Trustpilot for facilitating this result.

I have just received an amazing level of service from Seiko. I have a really great Seiko Prospex Sun019 Kinetic GMT Divers 200M watch which has been so reliable and a great time keeper which was only a few seconds per month off perfect time keeping. After a few years as my daily wear, It finaly needed a new rechargable battery unit. I was able to download a Seiko exploded parts list from the internet which helped me order the correct battery and change it myself. I had to remove the watch braclet for access and unfortunately lost two tiny split tubes which secure the bracelet pins. I spent hours trying to find them online and visting watch shops and jewellers to no avail. I wrote to Seiko asking if they could guide me some where to obtain these and was told that Michelle at Seiko Customer Service that they would locate and send me some FOR FREE. I did not expect that. That is Seiko customer service at its best!

I am writing to thank you so much for taking the time to reply to my query about parts for my 40 odd year old Seiko Divers 150

I'm sad to hear that you don’t make parts for these watches any longer, but very grateful for your recommendation of the specialist watch companies that may be able to help with the work I would like to get done.

I would like to say that in this day and age, actually getting a company to respond to my texts or emails, at all, is becoming a very rare occurrence in deed, but to receive a reply that actually contains helpful accurate information and also recommendations is beyond rare.

I am pleased to commend Seiko for their attention to detail and your most definite positive approach to customer service - and most importantly, when you call Seiko, you actually get to talk to a person!

Please pass on my comments to your manager(s) and any others that may have been involved in making your reply to my questions. Your customer service is absolutely first class!

My best wishes and a Happy New Year to all at Seiko

Contacted Seiko UK for a little guidance and they were very helpful, not only providing me with the right information but also in sourcing the part and offering to send it to me free of charge. Customer service at its very best. Outstanding.