Terrible customer service, used/scratched product
I’ve never received such poor customer service in my life. I ordered a watch as a gift for someone and when I opened the box, the watch was hanging off the pillow, there were scratches and scrapes on it, the protective plastic was so grimy it wouldn’t stay on the band, there was dust/particles in every crevice, and the protection around the clasp was missing. It was clearly someone’s return after they wore it. I emailed twice in 5 days, heard nothing back, and had to reach out on Instagram to get a response from Seiko. Their response was to send me the link to their return policy. I told them I’m not paying for return shipping for THEIR mistake, this wasn’t me changing my mind, I received something in poor condition from them. I also asked if I could expect the next watch to be in this condition since they didn’t seem to care or have quality control, and mentioned that this was a gift and I had no way to know if the replacement would come in time. All they did was send me a return label. No apology, no “this is absolutely not the quality and experience we at Seiko want our customers to have” or “we will expedite a replacement to you for our mistake”…nothing. Just a label. I sent it back for a refund. Ordered from Teddy Baldassare and not only was the watch in pristine condition, but I saved $70. Order from there, because Seiko doesn’t care what you get. I literally got the wrong donut in my order from a local cafe that same week, and they refunded my entire order and called me to apologize and make sure I was satisfied. Why am I getting better customer service over a donut than a luxury brand item??