Select Auto Protect Reviews 407

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 100 reviews, reviewers had a great experience with this company. Customers are really happy with the staff, finding them helpful, professional, and knowledgeable. Many people appreciate the fair pricing and the excellent customer service they received, often highlighting that the process was smooth with no hidden costs. However, some customers also noted issues with the service and warranty claims. A few people experienced denials of coverage, with some mentioning difficulties in communication and slow authorization processes, leading to extended wait times for repairs.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism and helpfulness. Customers... See more

Service

Customers consistently note ambiguous experiences with service. While some reviewers praise the quick... See more

Warranty

Users describe ambiguous interactions with warranty. Many customers express significant dissatisfaction,... See more

Price

Reviewers mention positive feedback about price. Many customers found the pricing to be fair, reasonable, and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted helpful and responsive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I signed up with Select Auto Protect, because my dealer was really screwing around. Well, the Sales Manager at the dealer just called and gave me the same price as SAP so decided to go with them. I ex... See more

Rated 4 out of 5 stars

Very fair price and did not balk at the discount advertisement I found online. Took repeated emails to connect as I was trying to avoid 'sales calls'. Was not made aware of the 1,000 mile or 30-day... See more

Rated 5 out of 5 stars

Mr. Russo was very professional and answered all my questions quickly. He really made the process easy. The real test is going to come when I actually have a claim- until then all I have to go by is... See more

Rated 5 out of 5 stars

Previously purchased an Extended Warranty for my vehicle through Select Auto Protect and decided to try them again for a Warranty on my wife’s vehicle. I dealt with Eric Russo and he could not have b... See more


Company details

  1. Auto Market
  2. Auto Insurance Agency
  3. Auto Parts Market
  4. Insurance Agency

Written by the company

Select Auto Protect specializes in providing car warranties to protect our customers against the high costs of unexpected repairs. We offer a variety of coverage options to suit the needs of different car owners, including comprehensive coverage and limited coverage plans. Our team of experienced professionals is dedicated to providing excellent customer service and helping our customers find the right car warranty for their needs. In addition to our competitive pricing and flexible coverage options, we also offer additional benefits to our customers, such as 24/7 roadside assistance and rental car reimbursement. We are committed to helping our customers keep their vehicles on the road and minimizing the stress and costs associated with unexpected repairs. Whether you're a new car owner or have been driving for years, we have a car warranty option that can provide the protection you need. Contact us today to learn more and get a quote for your car warranty.


Contact info

3.8

Great

TrustScore 4 out of 5

407 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great price and sales associate didn't…

Great price and sales associate didn't give the high pressure sale pitch I got with a competitor . I asked the competitor to send me an email and he kept on going with his sales pitch . I asked your sales associate and it wasn't a problem

May 2, 2025
Rated 5 out of 5 stars

Great Experience

I am returning customer, I have had very good experiences previously with Select Auto Protect and their rep I deal with Eric Russo. Excellent people and a great product. I would highly recommend and will continue to do business with Select in the future! Thank you.

April 16, 2025
Rated 5 out of 5 stars

Great price and $0 deductible for an additional 75,000…

The pricing for an additional 75,000 was very reasonable. Most of the warranty companies are now requiring 1,000 miles, in addition to the 30 day waiting period. They were able to work with me on that and $0 deductible sealed the deal.

The real test will come when something goes wrong and I need to file a claim... If that happens, I'll let you know

April 14, 2025
Rated 1 out of 5 stars

This company sold me the premium…

This company sold me the premium warranty promising that if I had a breakdown it would be covered. 5 months and 8k miles I started getting a shudder in the tranny. took it to the dealer who I purchased it from who diagnosed it as the torque converter. They submitted it to SAP and we waited for the approval only to be denied. They said it was denied because I was still driving the vehicle.
Stating I was required to leave the vehicle at the repair shop. I explained the contract stated that I
“May be required to leave the vehicle”
Nobody and nobody said I had to leave the vehicle at the shop, even the claim rep knew I was still driving it.
The car is still drivable and driving it doesn’t effect the issue. I fulfilled my part of the contract but SAP did not.
Just another corrupt company stealing $$$$ from the rest of society.
looks like all the good reviews are from people who have not fooled a claim.

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

Successful negotiation

Eric did a nice job in explaining all the features of the extended warranty that was being pursued. He negotiated to the final pricing in a logical and fair manner. I am satisfied with my choice of this company for my vehicle

April 10, 2025
Rated 3 out of 5 stars

I was advised that I would receive a…

I was advised that I would receive a confirmation & copy of the contract a contract that Has already cleared my bank account but I haven't received any confirmation or contact copy I've checked everyday to include spam yet there's still no copy of my contract I expect to hear back from you on this matter I hope this isn't a sign of how you conduct business

April 3, 2025
Rated 5 out of 5 stars

Polite

Polite, asked me what I wanted, listened. I got what I could afford and satisfied my needs

March 31, 2025
Rated 5 out of 5 stars

Michelle Moore has been very…

Michelle Moore has been very responsive. I have been looking for a car for at least 6 weeks. She stayed in touch but did not pressure me. In the end she gave me a great rate and made me feel confident that Select will take care of any issues that my used car may have.
Thats all I wanted to know and hear!

March 6, 2025
Rated 5 out of 5 stars

Great Package and Customer Service

I was very pleased with the high quality of customer service I experienced. Previous to speaking with Mr. Russo, I started conversations with other provider representatives, who became very impatient with me, and frustrated me with their "sales badgering behavior", although I mentioned to them I was just shopping around for quotes. Two of them hung up on me when I did not accept their offer or shared my reason for not accepting the offer at the point in time.

Mr. Russo, was quite the opposite. I provided him with the information, and he offered me the best package. Upon receiving the information, I shared with him that I needed to think about the offer, as well as determine what was the best quote. He did not become frustrated at that point, and instead asked me what would be a good time to call me to see if I had made a decision for progressing the offer, to which I provided. The package offered was also the most competitive amongst others, making my decision quite easy. I honestly was not prepared to take the package I decided upon, but given all other quotes, and the entitlements, it was the best value for money amongst your competitors. Quite honestly having reviewed the offer and experiencing the service, I was compelled to give Select Auto Protect my money. I am very happy with my purchase, and feel more comfortable now having a warranty on my car. Thank you Eric Russo for your support with this purchase.

March 5, 2025

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