Selfawear Reviews 170

Reply from Selfawear

Jan 12, 2026

Hi Pete,

Thank you for taking the time to share this. I completely understand why receiving a substitute item without context would feel frustrating, and I’m really sorry that it came across that way.

To give you some clarity on what happened with your order:
one of the items you originally purchased became unavailable while we were processing a very large December backlog. Rather than delay your entire order or cancel it outright, we made the decision to include a Mystery Shirt as a replacement and apply a partial refund ($5 AUD) as a goodwill adjustment, which has already been processed and emailed to you.

In our experience, most customers prefer to still receive an item rather than be left with nothing while waiting, which is why this approach is sometimes used, but we completely respect that this wasn’t what you expected, and we’re sorry that wasn’t clearly communicated at the time.

If you’d prefer a full refund for that substituted item instead, we’re absolutely happy to do that, just reply to our support team or reference your order number and we’ll take care of it straight away.

We’re a small Australian business that prints and ships everything on demand, and December was exceptionally heavy for us. That’s not an excuse, but it is the reason things weren’t handled as smoothly as they should have been, and we genuinely appreciate your patience.

Thank you again for raising this, we’re here to make it right.

— The Selfawear Team

Reply from Selfawear

Jan 12, 2026

Hi Jen,
I’m really sorry that this has been your experience, especially when this order was meant to be a Christmas gift for your daughter. I completely understand how upsetting and stressful this would have been, and you’re right to feel disappointed.

What happened in December was not a reflection of how we normally operate. We experienced an overwhelming surge of orders during the Christmas period, and because we print every T-shirt on demand here in Australia, that volume created significant delays both in production and in our ability to keep up with emails. That doesn’t make the lack of communication okay, but it does explain why things fell behind so badly, and I’m truly sorry that you were caught in the middle of that.

The part that concerns me most is that your tracking shows the parcel as delivered, yet you never received it. That’s something we absolutely want to look into properly for you, because whether it was misdelivered or lost, you shouldn’t be left without either your order or a resolution.

We aren’t able to locate your order using the name on this review alone. If you’re willing, could you please share your order number here (or let us know if you’ve already emailed us)? That will allow us to find your details, review the delivery scan, and make sure this is resolved properly for you, whether that means a replacement or a refund.

I’m genuinely sorry that we let you down during what should have been a special time, and I really appreciate you taking the time to speak up about it.

— The Selfawear Team 💛

Reply from Selfawear

Jan 12, 2026

Hi Tracey,
Thank you for taking the time to leave this review. I’m really sorry that this was your experience with us.

I completely understand how frustrating it would have been to wait from early December until January, especially when one item was cancelled and the remaining shirt didn’t meet your expectations. That’s not how we want anyone to feel after choosing to support our brand.

We print all of our T-shirts on demand here in Australia, and during December we experienced an unusually large surge of orders that put real strain on both production and our support team. That led to delays and gaps in communication, which we know made the situation even more disappointing and for that, I’m genuinely sorry.

In terms of the quality, this particular T-shirt style has been part of our range for over six years and is normally one of our most loved pieces, so it’s concerning to hear that yours felt thin or not what you expected. We do have a strict quality-assurance process in place, and when something falls short we always want the chance to investigate it properly and make it right.

At the moment we’re not able to locate your order using the name on this review. If you’re willing, could you please share your order number here (or let us know if you’ve already emailed us)? That will allow us to find your purchase and look into what happened, including the cancelled item and the shirt you received.

We truly appreciate you choosing to support an Australian business, and I’m really sorry that this experience didn’t reflect the care we put into our products and our customers.

— The Selfawear Team 💛

Reply from Selfawear

Jan 12, 2026

Hi Landyn, thank you so much for this. We really appreciate you sharing such a thoughtful and fair review.

You’re spot on about December being a volume spike rather than a lack of care, but we still take responsibility for how that experience felt. We’re sorry the timing and replies weren’t as smooth as they should have been.

We’re really glad to hear the piece arrived exactly as expected and that the quality stood up, that’s always our top priority. It means a lot that you’d order again, especially after a busy period like that.

Thank you for your patience and for giving us a chance 💛
— The Selfawear Team

Reply from Selfawear

Jan 12, 2026

Hi Gabriel, thank you so much for taking the time to leave such a thoughtful review.

The Christmas rush was definitely a big one for our team, so we really appreciate your patience and understanding while everything was moving through. It means a lot that you felt the care behind the product and our support, even during a hectic period.

We’re so glad you loved the quality, and we’d absolutely love to have you back again in the new year 💛

— The Selfawear Team

Reply from Selfawear

Jan 12, 2026

Hi Kat,
Thank you for taking the time to leave this review, even though I’m really sorry it came from such a frustrating experience.

You’re absolutely right to be upset about both the delays and the quality issue you experienced. Waiting over a month for something that was meant to arrive much sooner, then opening it to find a defect on the second wear, is incredibly disappointing, and that’s not what we want anyone to feel when they order from us.

December was an extremely challenging period for our business. We print every T-shirt on demand, and during Black Friday and the Christmas rush we received a surge of orders that stretched our small team, production and support systems far beyond what they could handle. That led to slower dispatch times and, just as importantly, slower and inconsistent communication, and we should have been much more transparent about that at checkout so customers could make informed decisions.

That said, the hole you described is not acceptable. We have a strict quality-assurance process in place, and when something like this happens we normally ask for photos as soon as the item is received so we can trace the issue back through our production process and get it resolved properly. Most of our customers genuinely love the quality of our fabric and prints, which is why feedback like yours is important to us when something slips through.

If you’re willing, please send us a couple of clear photos of the issue along with your order number. Even if you’ve already emailed us, sharing the order number here will help us locate your case quickly so we can make this right for you.

I’m truly sorry this was your experience. We take this feedback seriously and are using it to improve both how we communicate and how we deliver the products people trust us to make.

— The Selfawear Team 💛

Reply from Selfawear

Jan 12, 2026

Hi Brie,
Thank you for taking the time to write such a thoughtful and detailed review, even though the experience you had was such a disappointing one. I want to start by saying plainly: you’re right. What you described was not okay.

You ordered on December 1, followed up on December 8, needed the items for December 13, and were left without clear answers. That lack of communication, more than the delay itself, is what caused the most stress, and that’s on us. If we had been upfront at the moment of purchase about how stretched things were, you could have made a different choice, and you deserved that transparency.

December was an exceptionally difficult period for our business. We run a print-on-demand model, meaning every shirt is made to order, and during Black Friday, Cyber Weekend and the lead-up to Christmas we experienced a surge far beyond what our small team and production systems could absorb. On top of that, new machinery, customs delays, and a huge backlog of customer emails created a perfect storm where things moved, but not nearly fast or clearly enough.

None of that changes the impact it had on you. You shouldn’t have had to scramble for replacement gifts, wait weeks without proper updates, or receive an apology only after everything had already arrived.

I’m genuinely sorry that your first experience with Selfawear was this stressful. We care deeply about what we make and the people who wear it, and it’s painful to know we fell so far short when it mattered most. We’ve already made changes to how we communicate delays and how we handle volume so this doesn’t happen again, but I know that doesn’t undo what you went through.

Thank you for being honest about your experience. Even though it’s hard to read, it’s important, and we take it seriously.

— The Selfawear Team 💛

Reply from Selfawear

Jan 12, 2026

Hi Shane,
Thank you for taking the time to write this and I’m really sorry for how this played out.

You’re absolutely right that from your side it would have felt like poor customer service: delayed replies, no clear updates, no item, and no refund yet. That’s frustrating, especially when you ordered early and were trying to plan for Christmas.

To be completely honest with you, the issue wasn’t a lack of care, it was that we were completely overwhelmed by the volume of orders and messages that came through in December. We’re a small team and during that period we simply weren’t able to keep up with the surge in production, shipping, and customer emails the way we normally do. That doesn’t make your experience any less valid, it just explains why things broke down.

We also print every t-shirt on demand rather than holding stock, so when demand spikes, turnaround times stretch quickly, and we should have communicated that more clearly at checkout and in our emails. That part is on us.

If you’re willing, please share your order number here (no need to post your email). If you’ve already emailed us, the order number will let us find your case immediately so we can give you a proper update and sort out your refund or delivery.

Again, I’m really sorry this was your experience, especially around Christmas. We appreciate you calling this out and we are actively fixing the systems that caused this so it doesn’t happen again.

— The Selfawear Team 💛

Reply from Selfawear

Jan 12, 2026

Hi Kate,
Thank you for sharing this and I’m really sorry for how frustrating this experience has been.

You’re absolutely right that the timing and communication around this was not what it should have been. Late November and December brought a very high volume of orders, and that alone created delays across fulfilment and support, but on top of that, we also had an unexpected technical issue with our returns portal.

The portal wasn’t intentionally disabled. It was taken offline by our platform provider due to an integration issue on their end. Unfortunately, it happened right when things were already stretched, which made it look far worse from the outside, and we completely understand why that felt unacceptable.

If your return or refund hasn’t been completed yet, we truly want to resolve this for you. If you can share your order number here (or confirm you’ve already emailed us), we’ll locate it and make sure it’s properly actioned.

We’re really sorry you were left out of pocket and had to deal with this after Christmas, that’s not the experience we ever want for anyone.

— The Selfawear Team 💛

Reply from Selfawear

Jan 12, 2026

Hi Ro,
I’m really sorry this was your experience, especially with something you were ordering specifically for Christmas. I completely understand how frustrating and upsetting it would have been to be told it wouldn’t arrive in time, request a cancellation, and then still have it show up weeks later.

You’re absolutely right to feel let down by the communication and timing here. December was an extremely busy period for us and while that explains why things slowed down behind the scenes, it doesn’t excuse the lack of clarity and follow-up you received. We should have handled your request better, especially once you’d already asked to cancel.

We print our t-shirts on demand rather than holding pre-made stock, which means production times can stretch during peak periods but again, we should have been far more upfront and responsive about that so you weren’t left in limbo.

If you’re open to it, please share your order number here (no need to post your email). If you’ve already emailed us, the order number will let us locate your case straight away so we can review what happened and make this right for you.

Thank you for taking the time to share your experience, even though it wasn’t a good one, we genuinely appreciate the feedback and are working hard to improve from it.

— The Selfawear Team 💛

Reply from Selfawear

Jan 12, 2026

Hi Ceedee, thank you so much for this, it honestly means more than you know 💛

We really appreciate you taking the time to write such a thoughtful and balanced review, especially as a repeat customer. December was an unusually intense period for us with a huge volume of orders and support requests, so while delays weren’t what anyone hoped for, it’s incredibly kind of you to see the bigger picture and still support a small Aussie business like ours.

We’re so glad you’re loving the tees, the fit, comfort and message behind them is exactly why we do what we do. Thank you for sticking with us and being part of the Selfawear community, we truly don’t take that support for granted ✨

Reply from Selfawear

Jan 12, 2026

Hi Roni,
I’m really sorry that this has been your experience, especially after ordering something for Christmas. We completely understand how frustrating it is to be waiting, asking for updates, and feeling stuck in the middle of it all.

We want to reassure you that we are absolutely not a scam. We’re an Australian business that prints every T-shirt on demand here on the sunny Gold Coast, meaning each order is produced specifically for the customer before it ships. During December, our print queues and inbox volumes became extremely heavy, which caused both production delays and slower replies but that doesn’t change how upsetting it would have felt on your end.

If you’ve already reached out about a cancellation or refund, you don’t need to share your email here, just your order number is enough for us to locate your case and make sure it’s handled properly. If PayPal is already involved, we’ll work directly with them as well to make sure this is resolved fairly.

We truly don’t want anyone to feel misled or left in the dark, and we’re really sorry that this was your experience. Please give us the chance to look this up and make this right for you.

— The Selfawear Team 💛

Reply from Selfawear

Jan 12, 2026

Hi Alex,
I’m really sorry this has been your experience, especially having to ask multiple times for help. That’s not what we want for anyone who orders from us.

December was an extremely heavy period for us, as we print every T-shirt on demand and experienced much higher-than-expected volumes, which led to delays in both production and support replies. That said, you shouldn’t feel ignored or stuck trying to get a clear answer.

If you’re comfortable, please share your order number here (you don’t need to post your email), and we’ll locate your case straight away and make sure your refund request is properly actioned. If you’ve already emailed us, the order number is enough for us to find it and follow it up.

We really do want to get this resolved for you and appreciate you giving us the chance to make it right.

— The Selfawear Team 💛

Reply from Selfawear

Jan 12, 2026

Hi Janine,
I’m really sorry this was your experience, especially when you were ordering for Christmas and relying on us to get it there in time. I completely understand why this felt upsetting and disappointing.

We don’t take it lightly that you reached out multiple times and didn’t get the response you deserved. December brought an unusually high volume of orders and support requests for us, and while that explains what happened behind the scenes, it doesn’t change how it felt on your side and for that, I truly apologise.

We print every item on demand rather than holding pre-made stock, which means when volumes spike, production and dispatch can take longer than expected. That said, we should have communicated more clearly and earlier so you weren’t left in the dark, especially with a Christmas-sensitive order.

If you’re open to it, please share your order number here (no need to post your email). If you’ve already emailed us, the order number is all we need to locate your case so we can check the status or organise the right outcome for you.

Thank you for taking the time to leave this review, even though it wasn’t a good experience, it helps us do better.

— The Selfawear Team 💛

Reply from Selfawear

Jan 12, 2026

Hi Lozz,
I’m really sorry this was your experience. Waiting on something you ordered for Christmas and feeling like no one is listening is incredibly upsetting and we genuinely hate that this is how it felt for you.

December was a very intense period for us, and while every order was being produced and sent out, we know that doesn’t make it okay for you to feel ignored when you reached out. You deserved better communication, and we’re truly sorry for that.

All of our T-shirts are printed on demand for each customer, which means they go through production before being shipped but none of that changes how stressful it is when you’re left wondering what’s going on. We completely understand your frustration.

If you’ve already emailed us, you don’t need to share your email here, just let us know your order number and we can find your message and make sure it’s looked after properly.
If not, you can reach us anytime at support@selfawear.com.au
and we will personally make sure you’re taken care of.

Thank you for being honest about how you felt, we truly do care, and we want the chance to make this right for you.

— The Selfawear Team 💛

Reply from Selfawear

Jan 4, 2026

Hi Alison,
Thank you for taking the time to share this and I’m genuinely sorry for the frustration and disappointment this caused, especially with it being a Christmas order.

I want to be very clear and transparent: this extended timeframe is not our standard dispatch experience, and what you’ve described reflects an unusually challenging peak period for us in December, not how we normally operate.

Our garments are made to order (printed in-house in Australia), but outside of the Christmas rush, our usual production and dispatch timeframe is significantly shorter. Unfortunately, this year we experienced an unexpected surge in demand earlier than anticipated, and our communication did not keep pace, which understandably made the situation feel dishonest and unsettling. That’s on us.

We completely understand why, without clear updates, this felt misleading, and we’ve already taken steps to improve how turnaround times and peak-period expectations are communicated at checkout so this doesn’t happen again.

This was never intentional, and we’re truly sorry that the timing meant your Christmas item didn’t arrive as hoped. We’ll be reaching out directly to make sure this is resolved properly for you.

Thank you again for raising this. Your feedback is heard, and it’s helping us do better.

— The Selfawear Team

Reply from Selfawear

Dec 28, 2025

Hi Carmen,
We’re really sorry for how this experience unfolded, especially with these being Christmas items, we completely understand why this was frustrating.

We want to be transparent, as many customers reading this review thread were impacted by the same situation. In the lead-up to Christmas, we experienced an unprecedented surge in orders alongside delays with machinery, which placed significant pressure on both our warehouse and customer support teams. As reflected in other reviews here, this wasn’t an isolated issue, and it was absolutely not intentional.

To clarify the timeline for accuracy:
• Your order (#208447) was placed on 1 December
• We received your refund request on 21 December at 10:41pm
• At that time, our warehouse was still actively processing and dispatching Christmas orders at full capacity
• Due to the backlog across support and fulfilment, we weren’t able to action the cancellation before the parcel was dispatched on 24 December

We fully acknowledge that our response time during this period was slower than it should have been, that’s on us. While our team was working around the clock to get orders out before Christmas, we should have communicated sooner and more clearly.

We’ll be reaching out to you directly to get this resolved properly and make things right.

We’re genuinely sorry for the disappointment caused and appreciate you sharing your feedback, it helps us improve.

— The Selfawear Team

Reply from Selfawear

Dec 28, 2025

Hi Malcolm, Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration you’ve had, particularly around delivery timing and communication.

At this stage, we’re unable to locate an order under the name used in this review, which means we can’t see the specific email correspondence you’re referring to. We’d be more than happy to look into this properly if you’re open to reaching out to us directly with your order number or the email address used at checkout.

To clarify a couple of points for context:

The neck label on our garments is intentionally removed as part of our print-on-demand process, so we can apply our own branding and ensure comfort and consistency across styles.

Our blank garments are manufactured in various locations depending on the style, and are then picked, printed, packed, and dispatched from our Gold Coast facility in Australia. We don’t claim that our garments are manufactured in Australia, but they are decorated and fulfilled locally.

We acknowledge that delays and communication during this period fell short of the experience we aim to provide, and we’re actively improving our processes as a result of this feedback.

If you’d like us to review your order specifically, please feel free to contact our support team directly so we can assist further.

— The Selfawear Team

Reply from Selfawear

Dec 28, 2025

Thank you so much, Eve 💛
We love hearing this! There’s nothing better than a piece that gets noticed without trying too hard. So glad you’re enjoying it, and thank you for taking the time to share!

— The Selfawear Team

Reply from Selfawear

Dec 23, 2025

Hi Graeme,

We understand how frustrating it is to be waiting on an order, and we’re genuinely sorry for the delay and the lack of a timely response, that part is on us.

However, we do want to clarify one point. Our team is not “on holiday”, we are working through the Christmas period and will close over Christmas this year. Every order and enquiry is being handled as quickly as possible, in the order it was received, during what has been an unusually high volume period.

The auto-response you received reflects the current response time due to demand, not a lack of care or effort. While we appreciate how disappointing the wait has been, we want to be clear that no customer is being ignored or intentionally delayed.

Your order and enquiry are in the queue and will be addressed. If you’d like us to look into your order specifically, our support team will follow up directly.

We appreciate your patience while we work through this backlog, and we’re sorry this experience hasn’t met expectations.

The Selfawear Team