This entire process, albeit a big decision was made so comfortable by all of the team at Selina. Regardless of who you spoke to, they were all as helpful as one another. They offered fair advice th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing experience from start to finish when we first applied with selina finance. Phone call was done swiftly application moved on to next process very quick and the communication from the staff and... See more
Company replied
Have to say from start to finish each and every member of the team kept things simple and easy. You can tell Chloe actually cared for my personel circumstances and had everything in hand, and... See more
Company replied
We wanted a loan to convert our garage into a habitual room. Selina finance came to our rescue with a very competitive interest rate with low repayments to meet my affordability. Darcy and Chloe dea... See more
Company replied
Company details
Written by the company
Selina Finance is the new way to finance large purchases. Our loans are designed specifically for homeowners like you. Use the equity you've built up in your property to unlock from £10k-£500k at low rates. Get unrivalled flexibility with a HELOC (Home Equity Line of Credit) or a fixed amount on day one with a Homeowner Loan.
Contact info
103-105 Bunhill Row, EC1Y 8LZ, London, United Kingdom
- 02045258044
- hello@selinafinance.co.uk
- selinafinance.co.uk
4.8
Excellent
623 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Selina Finance
Thanks for the wonderful feedback! We’re so pleased you had a great experience. It means a lot to the whole team. Don’t hesitate to get in touch if we can help again in the future.
I felt that I had nowhere else to turn…
I felt that I had nowhere else to turn and Selina Finance got me through what has been a really difficult time. I can't thank Chloe and Darcie enough for the kindness, understanding and support throughout this whole process. They are very professional and have kept me updated from start to finish. The application process was very straightforward and Chloe and Darcie talked me through everything. Thank you for your support and I would highly recommend Selina Finance.
June 25, 2026
Unprompted review
Reply from Selina Finance
Thank you for such a thoughtful review. We’re so pleased to know your experience with Selina was a positive one. Stories like yours help others feel confident in choosing us, and we’re grateful you took the time to share it.
Excellent customer service
Excellent customer service, they are very informative, prompt at replying and fantastic rates, i would highly recommend
July 1, 2026
Unprompted review
Reply from Selina Finance
Thanks for the wonderful feedback! We’re so pleased you had a great experience. It means a lot to the whole team. Don’t hesitate to get in touch if we can help again in the future.
It was long process but at the end good…
It was long process but at the end good results, impress with the service we received and help.
June 26, 2026
Unprompted review
Reply from Selina Finance
Thank you so much for your kind words and for sharing your experience. We’re delighted to hear you had a positive journey with Selina, and we really appreciate you taking the time to leave a review.
Very good customer service
Very good customer service. Want to give a special mention to Chloe and Leanne! Thank you so much for everything and for being patient during the process.
June 30, 2026
Unprompted review
Reply from Selina Finance
Thank you for such a thoughtful review. We’re so pleased to know your experience with Selina was a positive one. Stories like yours help others feel confident in choosing us, and we’re grateful you took the time to share it.
The team was really good with helping…
The team was really good with helping me through the process and were always quick to respond via email and messages etc.
June 29, 2026
Unprompted review
Reply from Selina Finance
We really appreciate you taking the time to share your experience. It’s great to hear that our team and service made a positive difference. We’ll be here if you ever need support in the future.
Great communication
Great communication and detailed explanations, with a friendly team no matter who I was speaking to.
June 23, 2026
Unprompted review
Reply from Selina Finance
Thanks for the wonderful feedback! We’re so pleased you had a great experience. It means a lot to the whole team. Don’t hesitate to get in touch if we can help again in the future.
HELOC and a Selina website that requires an overhaul.
You declined my request for a quote without knowing anything about me. You did not ask who I am, or personal details. I gave you details of minimal requirements that I needed in response to the questions for the quote, and you then declined me mentioning problems with my credit or such. Ridiculous! I have excellent credit, and you don't even know who I am or have been able to check a thing about me!!
June 18, 2026
Unprompted review
Reply from Selina Finance
We are profoundly sorry to read about your experience and the extremely low rating. Please accept our sincerest apologies that your journey with Selina resulted in such dissatisfaction. This is absolutely not the standard of service we strive for. We want to understand what went wrong and make it right immediately. Please contact us directly at 020 4525 2127 or support@selinafinance.co.uk so a member of our team can personally follow up and address your concerns.
Excellent Service
From initial contact with Selina, the service provided has been fantastic. The entire application process is so easy and I was taken through it all step by step. The staff I've spoken and dealt with have been amazing and so helpfull whilst making it easy througout and you could not ask for anything more than that. Highly recommend them.
June 18, 2026
Unprompted review
Reply from Selina Finance
Thank you for such a thoughtful review. We’re so pleased to know your experience with Selina was a positive one. Stories like yours help others feel confident in choosing us, and we’re grateful you took the time to share it.
Real people, responsive process.
The process was well explained I couldn't provide 1 doc, but through Underwriting process an alternate was agreed
Professional people, real person always answers phone
June 9, 2026
Unprompted review
Reply from Selina Finance
Thanks for the wonderful feedback! We’re so pleased you had a great experience. It means a lot to the whole team. Don’t hesitate to get in touch if we can help again in the future.
Would highly recommend Selina Finance .
Would highly recommend Selina Finance .
Was straightforward from the start.
Easy to understand instructions .
Fantastic team
June 15, 2026
Unprompted review
Reply from Selina Finance
Thanks for the wonderful feedback! We’re so pleased you had a great experience. It means a lot to the whole team. Don’t hesitate to get in touch if we can help again in the future.
From initial enquiry to funds being…
From initial enquiry to funds being deposited in our account the whole process was seamless and simple. Why can’t all banks be as easy as this to deal with ! . Special mention to Leanne who’s help and advise was invaluable.
June 15, 2026
Unprompted review
Reply from Selina Finance
We really appreciate you taking the time to share your experience. It’s great to hear that our team and service made a positive difference. We’ll be here if you ever need support in the future.
Brilliant loan company
Brilliant loan company, unlike many others there is no multiple requests to process the loan and the staff are really good the loan was completed fast with no hassle the online document service was quick and easy to use and hassle free 10/10 got a large consolidation loan that has cleared all my debts to one payment thank you .
June 5, 2026
Unprompted review
Reply from Selina Finance
Thank you for the great review. Our team works hard to make the process as smooth as possible, so it’s fantastic to know you felt supported throughout. We’re always here if you need us again.
From the start the team at Selina were…
From the start the team at Selina were friendly, helpful and supportive with great updates throughout the process. Would highly recommend
June 12, 2026
Unprompted review
Reply from Selina Finance
Thank you so much for your kind words and for sharing your experience. We’re delighted to hear you had a positive journey with Selina, and we really appreciate you taking the time to leave a review.
Easy straightforward process
From our initial affordability assessment with Jean Pierre to the arrangement of an independent surveyor to value my property and finally to the offer and funds being processed. Every step was clear and communicated well by the team. They kept us informed throughout the process and the way the documents are requested and processed is well organised and straightforward.
June 12, 2026
Unprompted review
Reply from Selina Finance
Thank you for the great review. Our team works hard to make the process as smooth as possible, so it’s fantastic to know you felt supported throughout. We’re always here if you need us again.
Extremely fast and easy process
Extremely fast and easy process, with excellent communication throughout many thanks
June 12, 2026
Unprompted review
Reply from Selina Finance
We really appreciate you taking the time to share your experience. It’s great to hear that our team and service made a positive difference. We’ll be here if you ever need support in the future.
Very professional from start to finish.
June 12, 2026
Unprompted review
Reply from Selina Finance
We really appreciate you taking the time to share your experience. It’s great to hear that our team and service made a positive difference. We’ll be here if you ever need support in the future.
Fast and efficient service so far
Fast and efficient service so far. Everything has been explained in a way I understand by James, with lots of communication back and forth
June 11, 2026
Unprompted review
Reply from Selina Finance
We really appreciate you taking the time to share your experience. It’s great to hear that our team and service made a positive difference. We’ll be here if you ever need support in the future.
Excellent service
Excellent service, great team and they understands the customers needs.
June 12, 2026
Unprompted review
Reply from Selina Finance
Thank you so much for your kind words and for sharing your experience. We’re delighted to hear you had a positive journey with Selina, and we really appreciate you taking the time to leave a review.
Customer is king
Kayley has been a real pleasure to deal with .Polite, professional very help and patiencent.
Very easy to apply step by step helped all the way.
Great deals and plans
Highly recommend
June 10, 2026
Unprompted review
Reply from Selina Finance
Thank you for the great review. Our team works hard to make the process as smooth as possible, so it’s fantastic to know you felt supported throughout. We’re always here if you need us again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.