Selina Finance Reviews 

621
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 276 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and case managers for being extremely professional, friendly, and supportive throughout the entire loan application journey. People note that the service is remarkably fast, efficient, and straightforward, making it very easy to understand different financial options and secure funds quickly. Some reviewers were not happy with unexpected loan declinations, unexpected hard credit searches, and unhelpful customer service interactions from certain advisors. A few consumers also mentioned feeling rushed during phone calls, receiving blunt emails, or facing frustrating communication issues regarding the status of their requests.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, knowledge, and helpful... See more

Service

Customers consistently note positive experiences with service, highlighting a fast and efficient process from... See more

Customer service

Consumers find customer service to be positive, highlighting professional and helpful staff who keep them... See more

User experience

People report positive experiences with user experience, highlighting a simple and straightforward process... See more

Response time

Reviewers highlight positive aspects of response_time, consistently praising the fast turnaround and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This entire process, albeit a big decision was made so comfortable by all of the team at Selina. Regardless of who you spoke to, they were all as helpful as one another. They offered fair advice th... See more

Company replied

Rated 5 out of 5 stars

Amazing experience from start to finish when we first applied with selina finance. Phone call was done swiftly application moved on to next process very quick and the communication from the staff and... See more

Company replied

Rated 5 out of 5 stars

Have to say from start to finish each and every member of the team kept things simple and easy. You can tell Chloe actually cared for my personel circumstances and had everything in hand, and... See more

Company replied

Rated 5 out of 5 stars

We wanted a loan to convert our garage into a habitual room. Selina finance came to our rescue with a very competitive interest rate with low repayments to meet my affordability. Darcy and Chloe dea... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Mortgage Lender

Written by the company

Selina Finance is the new way to finance large purchases. Our loans are designed specifically for homeowners like you. Use the equity you've built up in your property to unlock from £10k-£500k at low rates. Get unrivalled flexibility with a HELOC (Home Equity Line of Credit) or a fixed amount on day one with a Homeowner Loan.


Contact info

4.8

Excellent

TrustScore 5 out of 5

621 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(621)

260 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful,quick

May 15, 2026
Unprompted review
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Reply from Selina Finance

Thank you for the great review. Our team works hard to make the process as smooth as possible, so it’s fantastic to know you felt supported throughout. We’re always here if you need us again.

Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service, very polite and informative. Highly recommend!

May 13, 2026
Unprompted review
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Reply from Selina Finance

Thank you so much for your kind words and for sharing your experience. We’re delighted to hear you had a positive journey with Selina, and we really appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Selina have always been helpful…

Selina have always been helpful and hope they can help me again. Their understanding to your situation is non-judgemental and caring. Hopefully they will be able to help me again soon.

July 30, 2025
Unprompted review
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Reply from Selina Finance

Thanks for the wonderful feedback! We’re so pleased you had a great experience. It means a lot to the whole team. Don’t hesitate to get in touch if we can help again in the future.

Rated 5 out of 5 stars

My experience with Selina finance has…

My experience with Selina finance has been really straightforward. The team explain things in detail and make sure you fully understand what is being explained to you. My original call with JP was brilliant and he is a credit to the company.

May 11, 2026
Unprompted review
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Reply from Selina Finance

Thank you for the great review. Our team works hard to make the process as smooth as possible, so it’s fantastic to know you felt supported throughout. We’re always here if you need us again.

Rated 5 out of 5 stars

Throughout the process Selina finance…

Throughout the process Selina finance staff were incredibly supportive, professional and efficient. James, Darcie & Sam have all gone above and beyond to support me throughout the process. From application to funds in the bank was in total around 10 days including a bank holiday weekend! Communication from James during the Initial call to support me was absolutely impeccable and you could hear he was truly dedicated to finding the best possible solution for me. Darcie as my case manager was fabulous! She communicated clearly and responded to my queries and questions instantly. Sam who helped with the document aspect of it was kind, professional and extremely helpful. I couldn’t recommend the company enough. The staff genuinely care, they have such a wealth of knowledge and finding the right option and support is at the forefront of every aspect. This money will have a huge impact on mine and my son’s life. For that I will be forever grateful. Thank you Selina finance and of course, what an awesome name 😉

May 7, 2026
Unprompted review
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Reply from Selina Finance

Thank you for such a thoughtful review. We’re so pleased to know your experience with Selina was a positive one. Stories like yours help others feel confident in choosing us, and we’re grateful you took the time to share it.

Rated 5 out of 5 stars

Very quick and extremely thorough…

Very quick and extremely thorough service. We were looked after by Chantelle and Leanne who kept us updated every step of the way. The advice we received took all of our needs into account to find the best solution for us.
8 days from initial enquiry to receiving funds, including a weekend and a bank holiday.
Fantastic professional company.

May 5, 2026
Unprompted review
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Reply from Selina Finance

Thank you for the great review. Our team works hard to make the process as smooth as possible, so it’s fantastic to know you felt supported throughout. We’re always here if you need us again.

Rated 5 out of 5 stars

The team were fantastic from the very…

The team were fantastic from the very start. All my loan options were fully explained and didn’t put any pressure on me to make a decision. The loan is a life changing event which will allow us to make essential home improvements. I cannot thank James & David enough for all their patience and time spent on my case. If I could leave 10stars I would! The team is phenomenal- thank you all so much :)

April 23, 2026
Unprompted review
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Reply from Selina Finance

Thank you so much for your kind words and for sharing your experience. We’re delighted to hear you had a positive journey with Selina, and we really appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Fantastic Experience

Chloe, Paige and all of the team are a credit to Selina and have been so helpful throughout the process. Obviously, it is a major decision to borrow but they have such a calm, helpful and friendly approach to customers that it made the whole process a pleasure. They communicated throughout and the whole thing was completed from start to finish in a week. It will make a huge difference to our lives and I can't thank them enough for their help and support.

May 1, 2026
Unprompted review
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Reply from Selina Finance

Thank you for such a thoughtful review. We’re so pleased to know your experience with Selina was a positive one. Stories like yours help others feel confident in choosing us, and we’re grateful you took the time to share it.

Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with

May 1, 2026
Unprompted review
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Reply from Selina Finance

We really appreciate you taking the time to share your experience. We’ll be here if you ever need support in the future.

Rated 1 out of 5 stars

Horrible was told I can afford it then…

Horrible was told I can afford it then said no I even told them I have extra income through my husband and I done all the things they asked but nope didn’t even get a call I had to call them I’m not happy at all and my advisor refusing to speak to me every time I called

April 30, 2026
Unprompted review
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Reply from Selina Finance

We are profoundly sorry to read about your experience and the extremely low rating. Please accept our sincerest apologies that your journey with Selina resulted in such dissatisfaction. This is absolutely not the standard of service we strive for.

We want to assure you that a formal complaint has been raised internally based on your feedback. Your experience is our immediate priority, and a member of our senior team is already reviewing your situation. We will be in touch shortly to personally follow up and address your concerns.

Rated 5 out of 5 stars

Genuinely great experience

Genuinely great experience. Was recommended by our solar provider and after shopping around found they had the best rates. Chloe was professional, quick, clear and very helpful. Really impressed by the clarity and efficiency of their service.

April 30, 2026
Unprompted review
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Reply from Selina Finance

Thank you for the great review. Our team works hard to make the process as smooth as possible, so it’s fantastic to know you felt supported throughout. We’re always here if you need us again.

Rated 5 out of 5 stars

So far my experience has been very…

So far my experience has been very positive with selina

April 29, 2026
Unprompted review
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Reply from Selina Finance

We really appreciate you taking the time to share your experience. It means a lot to the whole team.

Rated 5 out of 5 stars

Professional and friendly advice

Professional and friendly advice, best customer service I’ve received in years. This could have been a daunting experience, consolidating debts and a bit extra for home improvements, it was far from that. After a review of my current situation and future needs I was offered a number of options which we worked through together. My initial appointment was Friday morning and funds in my account Tuesday afternoon. Huge thank you to Chantelle and Leanne, dream team!

April 28, 2026
Unprompted review
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Reply from Selina Finance

Thank you for such a thoughtful review. We’re so pleased to know your experience with Selina was a positive one. Stories like yours help others feel confident in choosing us, and we’re grateful you took the time to share it.

Rated 5 out of 5 stars

Really strong rapport from start with…

Really strong rapport from start with staff to that really helped me resolve my queries. Efficiently and professional dealt with at all times.

April 24, 2026
Unprompted review
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Reply from Selina Finance

Thanks for the wonderful feedback! We’re so pleased you had a great experience. It means a lot to the whole team. Don’t hesitate to get in touch if we can help again in the future.

Rated 5 out of 5 stars

You are a person not just a number with Selina Loans

I wanted a loan to consolidate my cc debt. I went to Nationwide, I was given a DIP and then declined saying there was something on my file. There is nothing on my file, I dont think they wanted to lend while I had debts. They didnt know my story, just a number to them.
I found Selina loans, applied and James called me, discussed my situation and he was happy with my intentions. Several emails, uploading docs, being informed by Darcie of my loans progress, I have now received the funds. I have paid everything off and now a light at end of tunnel. I cant thank you all enough.

April 24, 2026
Unprompted review
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Reply from Selina Finance

Thank you so much for your kind words and for sharing your experience. We’re delighted to hear you had a positive journey with Selina, and we really appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Great company to work with & all the…

Great company to work with & all the staff are friendly & extremely helpful. Getting some of the paperwork is a pain when you have to do it more than once but that’s the only downside.
Would highly recommend using.

April 5, 2026
Unprompted review
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Reply from Selina Finance

Thank you for the great review. We’re always here if you need us again.

Rated 5 out of 5 stars

Great service

The advisor (Chantelle) was very helpful, very knowledgeable and talked through everything i great detail. The whole process was slick and quick from start to finish.

April 21, 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thank you for the great review. Our team works hard to make the process as smooth as possible, so it’s fantastic to know you felt supported throughout. We’re always here if you need us again.

Rated 5 out of 5 stars

Professional Service

Very helpful staff, professional quick service, quality company
Highly recommended

April 21, 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thanks for the wonderful feedback! We’re so pleased you had a great experience. It means a lot to the whole team. Don’t hesitate to get in touch if we can help again in the future.

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