SellMySewingMachine Reviews 

161
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the process of selling items is exceptionally smooth, featuring quick responses and prompt payments deposited directly into their bank accounts. People also appreciate the convenient home collection service arranged through Royal Mail, which makes the entire transaction effortless from start to finish. Some reviewers were not happy with communication gaps, mentioning instances of delayed replies or a complete lack of response to their initial inquiries. A few consumers also noted a slight lack of updates once the items were collected, wishing they had received timely notifications confirming the safe arrival of their goods.

What people talk about most

Service

Reviewers highlight positive aspects of service, expressing great satisfaction with the seamless, quick, and... See more

Payment

Customers expressed great satisfaction regarding the payment process, frequently highlighting that funds were... See more

Response time

Reviewers mention positive feedback about response time, frequently praising the quick replies to their... See more

User experience

Consumers find user experience to be positive, highlighting that the whole transaction is remarkably smooth,... See more

Delivery service

Users describe satisfaction with the delivery service, noting that couriers are prompt on selected dates and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy, simple and effortless experience! Quick and great offer for my old sewing machine. Detailed explanations of how to package the item! Collection made so easy with everything organised and sorte... See more

Company replied

Rated 5 out of 5 stars

Have tried to contact this company several times. The phone number is invalid. Sent pictures, emails etc, to get a quote, as per the website, but no-one ever responds. Do they actually exi... See more

Company replied

Rated 5 out of 5 stars

Emails were answered quickly, photos submitted by me and an acceptable offer made. I was given a date for collection and the name and number of the courier, who liaised well regarding pick up time, he... See more

Company replied

Rated 5 out of 5 stars

What a super option this is! When I stumbled on Sell My Sewing Machine, I was worried it was all too good to ge true, but read through the reviews and decided to make contact. I'm so glad I did!... See more


Company details

  1. Sewing Machine Store

Written by the company

We cover the whole of the UK Fast money, free collection! We buy individual sewing machines, collections, part-collections, antique, vintage and new! All makes and models: Singer, Bernina, Pfaff, Brother, Juki, Janome, Frister & Rossmann, New Home, Necchi, Elna and many more... We also buy sewing machine cabinets and other sewing-related items.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

161 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(161)

87 reviews in the last 12 months

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Rated 4 out of 5 stars

Mostly very easy and trouble-free

Mostly a very easy and trouble-free way of selling my sewing machine and cabinet for a good price. I would have given 5 stars, only there was a delay in having the machine and cabinet collected - I was told it would be 10 working days (ie 2 weeks) and in the end, it was 6 weeks. (To be fair, I live in a far corner of the UK so getting a courier was probably more difficult than for somewhere more central and populated.) I had to chase Ashley once to ask what was happening, but otherwise communication was very good. I was paid 4 days after collection. I would definitely recommend.

May 2, 2025
Rated 5 out of 5 stars

Great Company!

Selling my sewing machine to this company was easy and stress free.
It cost me nothing but a bit of time to pack up the machine. It was picked up by a courier at no expense to me. Emails were answered the same day in a polite and respectful manner. Received payment within a couple of days.
I would certainly use this company again. Thank you.

April 28, 2025
Rated 4 out of 5 stars

Service let down by collection process

Initial contact with company was efficient and a price for my machines was agreed. However, the process involving arranging collection was a lot less efficient. I agreed two possible dates for collection but neither was met. It was also difficult to communicate with the driver. The machines were eventually collected on the third attempt. On each occasion, I had to remain in my house.

March 26, 2025
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Reply from SellMySewingMachine

Apologies for the collection issues. We have spoken with the driver involved, and improvements have been made to ensure a smoother process for future collections.

Thank you very much for your valued feedback—we truly appreciate it and will use it to enhance our service.

Rated 5 out of 5 stars

Good service

Very pleased with the service,they made an initial offer which I thought was a bit low,when I asked if that was the best offer they made a better offer which I accepted,they arranged collection from my home & prompt payment received,thanks Ashley

March 27, 2025
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Reply from SellMySewingMachine

Thank you for your kind words! We’re really pleased to hear that you were happy with the service. While we don’t always change our offers, we did on this occasion and are glad we could reach an agreement that worked for you. We appreciate your business and hope to assist you again in the future!

Rated 5 out of 5 stars

Easy process

I recently sold my sewing machine to Sellmysewingmachine. I was offered a fair price and the whole process was straightforward from start to finish.

March 19, 2025
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Reply from SellMySewingMachine

Thank you for your feedback! We're glad to hear that you found the process straightforward and were happy with the price. It was a pleasure doing business with you!

Rated 5 out of 5 stars

No hassle your kept updated .

No hassle your kept updated .

March 19, 2025
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Reply from SellMySewingMachine

Thank you! We're glad you found the process hassle-free and appreciated the updates. We appreciate your feedback!

Rated 5 out of 5 stars

A brilliant service from Ashley.

A brilliant service from Ashley from the initial point of contact to the courier collecting . We were keep informed step by step. We would highly recommend this company. Great communication throughout. Our grateful thanks.

March 19, 2025
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Reply from SellMySewingMachine

Thank you so much for your kind words! We're delighted to hear that you had a great experience and felt well-informed throughout the process. Your recommendation means a lot to us. It was a pleasure assisting you, and we truly appreciate your support!

Rated 4 out of 5 stars

Great process for selling sewing machines

Ashley made selling my sewing machines an extremely easy process, and the money was transferred quickly after being sent. There was an initial mix up with the quote - however overall, would certainly use again.

March 15, 2025
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Reply from SellMySewingMachine

Thank you for your feedback! I'm glad to hear the process was easy and that you received your payment quickly. Apologies for the initial mix-up with the quote, but I appreciate your understanding. We'd be happy to assist you again in the future!

Rated 5 out of 5 stars

Great service

Great service, everything went smoothly and money in my account promptly

March 8, 2025
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Reply from SellMySewingMachine

Thank you for your feedback! We're delighted to hear everything went smoothly and that you received your payment promptly. We appreciate your business!

Rated 5 out of 5 stars

Peace of mind and a new home for much loved machines

My Mum was a gifted sewer and seamstress. She left two machines that were way above any of our skill sets.
Contacting sellmysewingmachine was very easy. Ashley replied promptly and the machines were collected within a few days, and the money was in my bank account promptly. There is a lot of peace of mind to be had, knowing that there will be no stress moving forward, unlike the potential pitfalls of seller sites.

March 8, 2025
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Reply from SellMySewingMachine

Thank you for sharing your experience. It’s wonderful to hear that the process was smooth and gave you peace of mind. We truly appreciate the opportunity to help find a new home for your mum’s machines. If we can assist in any way in the future, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Excellent company giving old sewing machines new life

I inherited some sewing machines from my mother and after several years I realised that much as I wanted to keep them, I would never really use them. There was no way I could just dump them, and I don't know anyone who would make use of them as they had quite specialised features. I thought I might be able to sell them, but as they were all very heavy I didn't want to have to post them to a buyer. When I checked to see if there were any specialist sewing machine buyers, I was amazed to find that this company would collect the machines for free as well as paying me for them. A good outcome from the emotional decision not to keep Mum's sewing machines.

February 21, 2025
Rated 4 out of 5 stars

Reliable service

Relatively simple process that I can’t fault but I did have to get in touch a few times before receiving an initial response to receive a quote for my machines. However, once accepted payment and service was swift and payment received promptly.

January 20, 2025
Unprompted review
Rated 4 out of 5 stars

Good service

I found contacting them very easy and the service to be okay. The only hipcup was with the payment, it was delayed due to an error. Otherwise I was very pleased with the service received

January 17, 2025

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