SellMyTimeshareNOW Reviews 416

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, reviewers had a great experience with this company. Customers consistently praise the service for its efficiency and professionalism, often highlighting the positive and helpful attitude of the staff. Many people appreciate the excellent customer service, noting clear communication and a smooth overall process. However, some customers were dissatisfied with the pricing and payment aspects, mentioning that initial cost estimates were not always accurate or that they were dissatisfied with the value received for certain services. A few other people also felt that communication was poor after initial engagement, with a lack of follow-up or assistance.

What people talk about most

Service

Reviewers highlight positive aspects of service. Many customers report a smooth and efficient process, with... See more

Price

Users describe ambiguous interactions with price. Many reviewers express dissatisfaction, citing hidden fees,... See more

Staff

Consumers find staff to be positive, highlighting their professionalism, responsiveness, and helpfulness.... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the professionalism,... See more

Payment

People report ambiguous experiences with payment. Many customers express dissatisfaction, citing issues like... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This was the first time we purchased a property with this company. All went fairly smoothly and there was good communication between them and us. The estimated time it took from beginning to closing w... See more

Company replied

Rated 5 out of 5 stars

My husband and myself had a wonderful experience working with "Sell My Timeshare Now". What they told us from the get go was spot on. We bought a timeshare at a great price and the closing process w... See more

Company replied

Rated 5 out of 5 stars

Maintenance Fee Protection Program: We are very satisfied with this scheme. We live in Scotland and we were totally ignorant regarding this type of scheme. However on joining our Agent whom we deal... See more

Company replied

Rated 5 out of 5 stars

SMTN actually did what their ads promised - we had purchased a desirable timeshare in WDC through Hilton Grand Vacations. They provided little to no help-in fact basically asking us to pay a VERY larg... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

Since 2003, SellMyTimeshareNow has been the most trusted timeshare resale and rental company in the industry. We drive real results, making life easier for timeshare owners just like you.


Contact info

4.1

Great

TrustScore 4 out of 5

416 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 63% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

NOT RECOMMEND

I would NOT RECOMMEND using this company. I've paid thousands of dollars and have held my listing on their site for 2.5 years. In all that time, I've made nearly a dozen price reductions--far below THEIR (sales expert) recommended price--and received only one (1) unsubstantiated reply to listings. DO NOT WASTE your money!
C. Howard (IL)

May 16, 2025
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Howard, we are sorry to learn that our service did not meet your expectations. We are an online marketplace where timeshare owners can advertise their ownerships for sale to potential buyers and travelers. We guarantee to advertise your ownership on our marketplace until you receive and accept an offer. However, we cannot and do not guarantee any timeframe to receive an offer or for a successful sale, as a variety of factors can contribute to this including ownership, asking price, and other market conditions. We would like to speak with you but are unable to identify your account based off the name used for your review. Please call us at your earliest convenience at 1-877-815-4227.

Rated 1 out of 5 stars

I would put a 0 star if I could

I would put a 0 star if I could. I paid around $3000 to sell my timeshare and they never sold it. It's already 5 years. And they never even put it on their system. Looks like they are stealing money from people. This is a warning to you. Do not deal with these liars and thieves! They just steal money from poor people. They never gave me back my money

May 15, 2025
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Michal, we’re sorry to hear that our services did not meet your expectations. We are an online marketplace where timeshare owners can advertise their timeshares for sale to potential buyers and travelers. We guarantee to advertise your ownership on our platform until you receive and accept an offer. However, we cannot—and do not—guarantee a specific timeframe to receive an offer or complete a sale, as various factors such as location, asking price, ownership type, and overall market conditions can impact the process.

A customer service representative spoke with you, addressed your concerns, and offered suggestions on how to remain competitive in the market, such as adjusting your listing price. Since your initial signup, we have continued to advertise your timeshare at no additional cost. During that same phone call, you informed us that you no longer own the timeshare, so we have removed your advertisement from our platform.

If you have any further questions or concerns, please don’t hesitate to contact our Customer Care team at 1-877-815-4227 for immediate assistance.

Rated 5 out of 5 stars

Smooth transparent experience

We had a very positive experience purchasing through Sell My Timeshare Now. We initially found the site through a simple Google search while researching a property we were interested in. After submitting a request for more information, we were promptly contacted by a friendly, no-pressure sales associate who ultimately acted as our broker throughout the entire process.

He provided accurate and helpful information, including details about the unit type and a clear estimate of the total out-of-pocket cost, including all fees. As first-time buyers in this market, we had many questions, all of which were answered promptly and thoroughly.

Within just a couple of weeks, we had agreed on a negotiated final price. The entire process, from our initial offer to closing, took about three months, which we felt was very reasonable. We were also pleased to receive a title credit rebate after closing, which was a nice bonus.

Overall, it was a smooth and transparent experience. If we decide to purchase another property in the future, we would gladly work with Sell My Timeshare Now again.

December 1, 2024
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you so much for taking the time to share your feedback, Jonathan! We're thrilled to hear that your first timeshare purchase with our company was smooth, transparent, and positive from start to finish. We strive for great customer service for all our clients and it’s great to know our team was prompt, friendly, and able to provide clear, accurate information throughout the process.

We understand that buying a timeshare for the first time can come with a lot of questions, so we’re glad your associate was able to guide you with no pressure and thorough support. It's also wonderful to hear that the negotiated price, closing timeline, and title credit rebate all met your expectations.

We truly appreciate your trust in us and would be more than happy to help you again in the future. Thanks again for choosing Sell My Timeshare Now and congratulations on your Hyatt Ka'anapali Beach timeshare purchase!

Rated 5 out of 5 stars

Ben is the best!

Ben contacted me when he found exactly what I was looking for without wasting my time with offers where I had no interest, and an 80% discount! He researched, advised, closed, took care of every detail and kept in constant contact along the way. Ben is truly the best!

May 8, 2025
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you for taking the time to leave your feedback, Richhi! It was our pleasure to assist you with your timeshare purchase, and we are happy to hear that you felt confident in allowing us to assist you in every step of the process. Thank you for choosing SellMyTimeshareNow and congratulations on your Westin Aventuras timeshare purchase!

Rated 5 out of 5 stars

Selling a time share can be difficult

Selling a time share can be difficult, confusing and frustrating. I did A LOT of research before selecting Sell My Time Share Now. They made the process simple and seamless. A very thorough and professional organization. I highly recommend this company

March 3, 2025
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you for providing your review, Mary! We're thrilled to hear that your experience was smooth and that our team made the process easy for you. We appreciate the research that you did beforehand when choosing a company to help assist you. Thank you for giving us the opportunity and for your trust. Your reccomendation means a lot and congratulations on selling your Ocean Oak Resort by Hilton Grand Vacations Club timeshare!

Rated 5 out of 5 stars

I sold my timeshare with no cost to me

Over the years, I have received many calls and emails from various companies to sell my timeshare. I am writing the review because I truly had a good experience this time and wanted to share with all of you who are interested in selling your timeshare.

Last year, I received an email from Sell My Timeshare Now company. I was skeptical but I agreed to speak with him. The lead representative explained very patiently the offer and the process of selling it remotely. I was sent the paperwork for review, and he answered all my questions to my satisfaction.

I was convinced that this was a legitimate offer. I started the process and within three months, I received the check with the agreed selling price at a zero cost to me as a seller.

I was very pleased with this transaction and their support throughout the process.

March 12, 2025
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you so much for sharing your experience, Alpana! We're thrilled to hear that you felt supported and satisfied throughout the process. We understand why one may feel skeptical, especially in dealing with an online resale company, but It's great to know we were able to earn your trust. Thank you for choosing SellMyTimeshareNow and congratulations on your Barrier Island Station timeshare sale!

Rated 5 out of 5 stars

I purchased my timeshare and had a…

I purchased my timeshare and had a contingency that would credit me a portion of the closing cost once everything was finalized. Ben Cochrane reached out from customer service and checked to see if I was satisfied with the service and experience. I mentioned that I had not received my credit yet and he immediately began working to rectify the situation. I was pleasantly surprised at how effective and timely Ben was in handling the situation and making sure that I finally received the check. He went above and beyond and I was very impressed. Will certainly use their service again.

April 29, 2025
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you so much for taking the time to leave your positive feedback, Shannon! We're thrilled to hear Ben was able to assist you promptly and professionally. We’re proud to have team members like him who go above and beyond for our clients. We truly appreciate your feedback and look forward to serving you again! Thank you for choosing SellMyTimeshareNow and congratulations on your Hilton Grand Vacations Club on the Boulevard timeshare purchase!

Rated 5 out of 5 stars

I was struggling to find a way to…

I was struggling to find a way to remove myself from this dreadful timeshare madness. This team did what they said and got me out of future commitments and I did not pay THOUSANDS of dollars to do it. I am thankful and if you are stuck, give this team a try!

March 31, 2025
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you for taking the time to leave your review, Cheo! It was our pleasure to assist you with the sale of your Ocean 22 by Hilton Grand Vacations Club timeshare. Your trust in allowing us to do so is much appreciated and thank you for choosing SellMyTimeshareNow - congratulations!

Rated 5 out of 5 stars

I had been looking to purchase a…

I had been looking to purchase a timeshare at Regal Vistas in Massanutten Resort for some time. I own another timeshare in fall there and I wanted one that would accommodate me and my two sons and their families during the summer, especially when the water park is open. So when I saw an offering at this service, I approached it with some apprehension, expecting pushy sales folks and such. I was pleasantly surprised at how easy they made it to complete the purchase. All of it was online and documents exchanged through DocuSign. The process took a couple of months, but I was in no rush and given the rules around real estate, it was handled well and I received the deed as expected in early February after starting around Christmas. They kept me well informed throughout and I highly recommend them to anyone looking to buy a timeshare in the open market.

April 24, 2025
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you so much for taking the time to leave your review, Michael! We're thrilled to hear that your experience with us was smooth and exceeded your expectations. It's great knowing the process met your needs and timeline, and that you and your family have a vacation destination that you can enjoy in the summer. We understand that buying a timeshare on the resale market can seem daunting and we are happy to have earned your trust. Thank you for choosing SellMyTimeshareNow and congratulations on your Regal Vistas at Massanutten timeshare purchase!

Rated 1 out of 5 stars

They use deceptive practices

They use deceptive practices to earn your business. When I was thinking about signing up they mentioned it was likely to sell in 6 months and it's been a year. Every time I call for an update all they recommend is for me to drop the price. They don't market or do much else but list it on their website and the won't give you your money back.

April 22, 2025
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Jean, we are sorry to learn that our service did not meet your expectations, and we apologize that you feel you were misled. We are an online marketplace where timeshare owners can advertise their ownerships for sale to potential buyers and travelers. We guarantee to advertise your ownership on our marketplace until you receive and accept an offer. However, we cannot and do not guarantee any timeframe to receive an offer or for a successful sale, as a variety of factors can contribute to this including ownership, asking price, and other market conditions. We are unable to identify your account to research your individual situation as the email address used does not match any of our customer accounts. We have reached out to you to discuss your concerns. Please call us at your earliest convenience at 1-877-815-4227.

Rated 5 out of 5 stars

Sell My Timeshare NOW was excellent to work with and I would recommend their services.

Sell My Timeshare NOW was excellent to work with when selling my timeshare ownership. The process went according to their stated steps and my asking price was met 100% at closing. Their communication was regular as we moved through the sale and they always answered my calls and questions. (With a live representative!) I would highly recommend their services.

April 22, 2025
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you for taking the time to share your experience, Butch! We’re thrilled to hear our team kept you informed, answered every question promptly, and secured the exact price you were hoping for. It was a pleasure assisting you, and we’d be honored to help again whenever you need us. Thank you for choosing SellMyTimeshareNow and congratulations on selling your Ocean Oak Resort by Hilton Grand Vacations Club timeshare!

Rated 5 out of 5 stars

I recently purchased a timeshare with…

I recently purchased a timeshare with Marriott, and I couldn’t be more pleased with the entire experience. From the very beginning, the sales team was a pleasure to work with—professional, knowledgeable, and incredibly welcoming. They took the time to understand what I was looking for, answered all of my questions thoroughly, and walked me through the process with patience and care. There was no pressure—just a genuine desire to help me find the right option that would best fit my lifestyle and travel goals.

What stood out the most was how seamless and personalized the entire experience felt. The team made sure I had all the information I needed to make a confident decision, and their enthusiasm for the Marriott Vacation Club really came through. I’m excited about the flexibility and long-term value this investment offers, and I’m already looking forward to planning future trips.

Thank you again to the entire team for making this such a positive and enjoyable process. I’m proud to be part of the Marriott family and can’t wait to start creating unforgettable memories.

April 22, 2025
Unprompted review
Rated 5 out of 5 stars

I would highly recommend SMTSN

I would highly recommend SMTSN. They keep you informed through the whole process of your sale. Very friendly. This was my first experience with them and wouldn't hesitate to use them again.

April 18, 2025
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you so much for taking the time to leave your review, Pat! We're thrilled your first experience with us was a great one. Keeping you informed and feeling supported is exactly what we aim for—looking forward to helping you again in the future! Thank you for choosing SellMyTimeshareNow and congratulations on selling your Ocean 22 by Hilton Grand Vacations Club timeshare!

Rated 5 out of 5 stars

A great purchase experience - well recommended

We had a great experience with our purchase of a timeshare through "Sell My Timeshare Now." What was supposed to be 3-4 months to complete actually took less than two weeks! Everything was handled with incredible expertise and we appreciated a seamless transition!

February 12, 2025
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you for taking the time to leave your review, Sue! We're thrilled to hear that your experience was smooth and exceeded your expectations. Our team takes pride in making the process as efficient and seamless as possible. Thank you for choosing SellMyTimeshareNow and congratulations on your Villa Preferred Access Club timeshare purchase!

Rated 5 out of 5 stars

t was a good thing to do business with…

t was a good thing to do business with STMN. Despite a minor hiccup, the service was still considered very good

March 25, 2025
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you for leaving your review, Joe! We are very pleased to hear that you were overall satisfied with choosing to do business with us and we appreciate your patience as we worked to get the hiccup resolved. Thank you for choosing SellMyTimeshareNow and congratulations on your Zuana Beach Resort timeshare purchase!

Rated 1 out of 5 stars

Why would this be started as "What went…

Why would this be started as "What went wrong this time?" That has a rather negative sound to it. I would like these 5-star people to let us know how they succeeded. I have had my timeshare with SMTN for a while now and I don't even get a phone call from them. I do, however, see a lot of 1-star reviews on other sites so maybe I'm on the wrong site.

March 24, 2025
Unprompted review
Rated 5 out of 5 stars

Sell my timeshare purchase…

My wife and I purchased a timeshare through sell my timeshare now. The agents were excellent they helped me through every process every step of the way. The contract and transition went smooth with no problems. I would recommend anyone that’s looking to purchase a timeshare use sell my timeshare now.

February 6, 2025
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you for taking the time to leave your review, Freddie! We're thrilled to hear that our team made the process smooth and seamless for you and your wife. We appreciate your trust and are happy to have earned your business. Congratulations on your Club Wyndham Access timeshare purchase and thank you for recommending SellMyTimeshareNow!

Rated 5 out of 5 stars

Great communication

Great communication! Very pleased with this firm and the handling of the transaction.

March 10, 2025
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you for your review, Raymer! We are very pleased to hear that you were satisfied with your overall experience with us - thank you for choosing SellMyTimeshareNow again and congratulations on your Marriott's Timber Lodge timeshare purchase!

Rated 1 out of 5 stars

Cancelation problem

I send a lot of emails to the customer care to cancel the contract because it is still within 10 days. But I don't receive any response from the customer care since that.

March 11, 2025
Unprompted review

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