Order a hand held mini steam iron advertisement was a rosie and jack I received a copy, unnamed. It’s a standard wet/dry iron which is almost impossible to fill and heat protection pad doesn’t fit.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered some nail clippers from Sempornai. No. SPN75260. They claimed it had been shipped I had to download an app to track my order. The app is difficult to use to track your order. It just directs... See more
Company replied
The video advert showed an aerosol spray can creating a watertight seal. Perfect for my leaky rain gutter I thought. The website stated - 'Package includes: 1 * Leak Repair Waterproof Sealant S... See more
Company replied
2.4
Poor
45 reviews
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolute rubbish products
Absolute rubbish products. 2 x 925 silver Celtic knot rings ordered for a special friend who’s husband passed suddenly. Not only are they not stamped, they are not silver at all. I came out in a red, angry rash, my finger was swollen within hours of wearing it then it split totally in half. I spoke to my friend and hers had too. How embarrassing was that too.
January 29, 2026
Unprompted review
NEVER order from these people.
I live in UK.
I ordered tooth whitener. I then got an email telling me my ring was in transit.
I contacted them explaining. I got a rude reply telling me if I want to return ring I had better make sure I could afford the shipping fee.
February 3, 2026
Unprompted review
Reply from Sempornai
Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you had a disappointing experience with our service. This is not the standard we aim to provide, and we take your feedback very seriously. Please contact our customer service email address: service@sempornai.com with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction. We appreciate your patience and hope to regain your trust.
Stay away cheap rubbish not as…
Stay away cheap rubbish not as advertised
February 1, 2026
Unprompted review
Reply from Sempornai
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@sempornai.com . Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Bought the celtic ring it snapped in…
Bought the celtic ring it snapped in two after a week will not be buying from this company again
February 2, 2026
Unprompted review
Reply from Sempornai
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@sempornai.com . Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Stay away from this Company.
I placed an order over a week ago, not had any updates and their emails are all automated so don’t get a direct reply. Will never order from this company again.
February 5, 2026
Unprompted review
Reply from Sempornai
Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: service@sempornai.com . This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.
Worst company ever
I ordered 2 sterling silver Celtic rings on website stated as 925 sterling silver jeweller has verified they are not SEMPORNAI were excellent and refunded straight away after contacting them
January 21, 2026
Unprompted review
Reply from Sempornai
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@sempornai.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Fake material
Hi. I'm absolutely descusted with the amount of co.panies that are getting g away with advertising products using genuine videos of exelent products only to receive cheap versions and poor quality products, I bought a flexible filler that is supoae to help fill gaps and holes easily without using putty or fillers,. The item was nothing g like it was supose to be, and after checking on trust pilot and the Internet, it just turned out to be another co.pany selling fake products. Iv been the dilly one for not checking the reviews before buying. The company is fake and refunds and returns are nothing like it says in the description of the service. STAY AWAY FROM THIS FAKE COMPANY
January 27, 2026
Unprompted review
Reply from Sempornai
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@sempornai.com , and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
You were out of stock in child size I wanted
You were out of stock in the child size I wanted. I was supposed to be notified when it became available again, but I haven't received any updates. I understand that keeping items in stock can be challenging due to COVID.
January 16, 2026
Do not buy any of the products
Do not buy any of the products. Totally wasted my money. I do not give even 1 star.
January 22, 2026
Unprompted review
Reply from Sempornai
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@sempornai.com.. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Lovely shirt
Lovely shirt, but I ordered a large size and what arrived is an extra small that would fit a 12 year old, very disappointed. My 10 year old grandson will get it later. Regards Mm
December 29, 2025
Unprompted review
Reply from Sempornai
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@sempornai.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
All I can say I can’t believe how quick…
All I can say I can’t believe how quick it cooks on my electric cooker it’s amazing
Thank you
December 3, 2025
Unprompted review
Excellent communication
Excellent communication and the packaging was first class. I cannot say anything about the car paint restorer as I have just got out of hospital.and I am recovering. I am so sorry.
December 4, 2025
Unprompted review
The earrings don’t align properly
The earrings don’t align properly so I am unable to wear them
November 30, 2025
Unprompted review
Reply from Sempornai
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@sempornai.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Nothing to say all good
December 11, 2025
Unprompted review
very good for a copy
December 12, 2025
Unprompted review
I ordered two religious crosses
I ordered two religious crosses. When they finally arrived they looked NOTHING like the description or photo.
No engraving on the back and very cheap plastic quality. To be honest I could have purchased something better from pound land!
Highly disappointed by this site and I will not or recommend someone to order from here. I would have sent them back, but they took so long to get here it's just not worth my time.
I would have left a 0 star rating but sadly there wasn't any.
Companies like this obviously only care about turnover and not about customer satisfaction. Shame!
October 22, 2025
Unprompted review
Reply from Sempornai
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@sempornai.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Do not buy from this site unless you want to be ripped off
Bought mascara wand stick, absolutely nothing like they advertised, tried to email them umpteen times for a refund and they just fob you off
Shocking customer service
October 31, 2025
Unprompted review
Reply from Sempornai
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@sempornai.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
The products are not reliable and v low…
The products are not reliable and v low quality. Bought a pan non sticky non scratch and non oxidising. after one use the pan is scratched and oxidised and only use non scratch utensils. Ridiculous. Ask for money back and customer care reply the same email over and over no support
September 15, 2025
Unprompted review
Reply from Sempornai
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@sempornai.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Too good to be true. Surely false advertising!!!
The video advert showed an aerosol spray can creating a watertight seal. Perfect for my leaky rain gutter I thought. The website stated - 'Package includes: 1 * Leak Repair Waterproof Sealant Spray'. I ordered two to get one free. After almost two weeks, my smaller than expected package arrived and inside were three little boxes which were Leak repair 'cream'. Nothing that sprays!!! Looking back at the website, I can see the words say spray but the still pictures show 'cream' (the video still has the 'miracle' spray can).
sempornai.com products waterproofa8-cl
I have contacted their customer services for a refund as they did not send me what I ordered, and have been advised it will be very expensive (for me) to send them back, but if I just keep them, they will give me a 20% store voucher to use on their site/shop.
Let's see how good their customer service really is. Am happy to update this review as things progress but the initial contact does not bode well.
October 20, 2025
Unprompted review
Reply from Sempornai
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@sempornai.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.