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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the subscription model, encountering unexpected paywalls even during free trials and experiencing charges that customers did not anticipate. Customers frequently reported significant difficulties with the cancellation process, describing it as complex and confusing, often leading to unwanted renewals and associated charges. Reviewers also expressed strong dissatisfaction with the customer service, finding it unhelpful and unresponsive to their billing and cancellation issues. Consequently, many people were unhappy with the refund policy, as requests for refunds were often denied, even when services were not used or cancellation attempts were made promptly. However, some people also felt that the service worked well and appreciated the quick and effective support.

What people talk about most

Subscription

Users describe negative interactions with subscription practices. Many reviewers report being charged for... See more

Payment

Customers had negative experiences with payment. Many reviewers report predatory billing practices, such as... See more

Cancellation

Reviewers highlight negative aspects of cancellation. Many consumers report that the cancellation process is... See more

Customer service

Clients express significant dissatisfaction with customer service, citing experiences such as unhelpful... See more

Refund

Reviewers express significant dissatisfaction with the refund process. Many customers report being charged... See more

Based on these reviews

Rated 2 out of 5 stars

Ridiculously expensive. Tried the trial middle tier and still half of the functionality had further paywalls. Can't be bothered dealing with such a money grabbing model. Cancelled immediately and will... See more

Rated 2 out of 5 stars

The customer service since 2021 has been a dumpster fire. The cancellation process is terrible. I filled out the form on Feb 25, 2026 to avoid the renewal charges. I didn’t get a confirmation so I... See more

Company replied

Rated 1 out of 5 stars

Bunch of scammers, scoundrels and complete liars. Grabbing money through illegal patterns. Tried cancelling my 7 day free trial page kept on loading making me think it's done a few days later a... See more

Rated 1 out of 5 stars

UPDATE: This company is clearly in violation of EU Consumer Law. I will be escalating this further. The non-reply and link to their "policies" says it all. Look through the reviews, and its clear th... See more

Company replied


Company details

  1. Internet Marketing Service

Written by the company

Semrush (NYSE: SEMR) is the leading brand visibility platform, empowering marketers to command their online presence and create measurable impact. Built on the industry’s most expansive proprietary dataset, Semrush delivers AI-driven insights across SEO, Agentic Search Optimization, content marketing, paid media, and social strategy. Used by over 28 million users globally – from scaling startups to the Fortune 500 – Semrush provides the competitive intelligence needed to win visibility in an evolving digital landscape. The company is headquartered in Boston, MA with a global presence across North America, Europe and Asia.


Contact info

1.9

Poor

TrustScore 2 out of 5

1K reviews

5-star
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1-star

Replied to 75% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Would give 0 if possible.

Would give 0 if possible.
Struggled to cancel my subscription after a free trial and now had to block my debit card since they tried to charge multiple transactions. After signing up with them, I have been chased by fake scam calls and scam whatsapps every second minute. Terrible experience.

November 27, 2025
Unprompted review
Semrush logo

Reply from Semrush

Hello Christian, we’ve reached out to you via Trustpilot for more information. While the scam calls aren’t related to us, we’d like to learn more about your experience and see if there’s anything we can do to help resolve your issues.

Rated 1 out of 5 stars

“I canceled during the free trial but…

“I canceled during the free trial but was charged anyway. Still waiting for a refund after several emails. Please contact me urgently !

November 12, 2025
Unprompted review
Semrush logo

Reply from Semrush

Hello Eschenlohr, we’re sorry to hear about the trouble. If you canceled during your free trial, you are eligible for a refund. We’ve requested more information through Trustpilot so we can look into this for you.

Rated 5 out of 5 stars

Good value SEO tool

Semrush has become the industry standard. This reliable tool is my go-to for SEO. I find it to be a good value, and they are still improving and advancing as AI changes the SEO landscape.

November 30, 2025
Unprompted review
Rated 5 out of 5 stars

The scope of this software is insane

The scope of this software is insane. There are so many different tools and dashboards available for various different SEO tasks - from keyword research, to trackers, backlinking, content audits etc etc etc. But they all really only look at a handful of SEO tasks or signals. Semrush looks at EVERYTHING. I doubt there are any other solutions that compete with Semrush in terms of the scope of SEO tasks you can do with them - it's an end-to-end solution.

April 4, 2025
Unprompted review
Rated 5 out of 5 stars

Semrush: A Game-Changer for Content Strategy

As a content specialist, I appreciate how Semrush streamlines my workflow. The keyword research tools are invaluable for creating content that resonates with our audience. I love the ability to analyze competitors' strategies and track content performance in one platform. This saves me hours of work. The data is presented in a way that's easy to interpret, which helps me make informed decisions quickly. I highly recommend Semrush to anyone working in content management and SEO.

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

Scaling International SEO with Data and Automation

As an SEO & Content Manager for a multinational fashion retailer, I oversee organic visibility across 15+ international markets. Managing this scale requires data that is both granular and reliable, and Semrush has become the backbone of our daily operations.

On a day-to-day basis, the Keyword Magic Tool is indispensable for our multilingual research, allowing us to capture nuances in different regions. The Site Audit tool is equally robust; it handles our complex, large-scale websites effectively, helping us prioritize technical fixes that actually move the needle.

However, what truly earns Semrush 5 stars is its developer ecosystem. I strongly believe in automating heavy lifting, and Semrush makes this incredibly easy. I’ve been leveraging the Semrush Trends API to pull traffic benchmarking and geo-demographics data directly into my custom Python workflows. Being able to feed this verified competitor data directly into LLMs (like Claude or Cursor) allows me to scale our insights way beyond what manual reporting could do.

The Verdict: It has evolved from just a standard SEO tool into a comprehensive data infrastructure. While the sheer number of features can present a steep learning curve for junior team members, for a senior data-driven marketer or developer, it is an unbeatable asset.

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

I've been using Semrush for the last 3…

I've been using Semrush for the last 3 years for work and honestly, I don't think I could ever look back. Sure, it's a bit more expensive than other tools I've used in the past (not dropping any names) but they were also the first tool for tracking visibility in ChatGPT. That was a HUGE win for me!

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

The Swiss Army Knife of Marketing

Semrush are by far clear leaders in the volume of features that this marketing tool platform offers with everything from grassroots marketing and social media with SEO through to groundbreaking AI tools ahead of the oncoming rise of GEO.

Semrush have enabled me and my agency to prepare and implement effective marketing campaigns to clients or even to leverage new business too!

This is such an intuitive and simple toolbox that I think all marketers should be familiar with.

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

SEMRush is the perfect tool for digital marketing

I've been using SEMRush for more than a decade and it's by far my favorite tool. It is great for SEO, content, and so much more. What's really great is they are constantly expanding into new areas and tools. They keep up with what is going in SEO and expand their services to fit new and upcoming trends.

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Simplifying the Complex world of SEO, AIO and GEO

As someone who manages multiple brands, lives in dashboards, and is constantly optimizing everything from organic visibility to paid strategy, Semrush has become the platform I rely on most. It’s not just “an SEO tool” — it’s the backbone of how I track performance, create stronger content, and prepare brands for the future of search.

In fact, because of how much value I get from Semrush, I even launched my own LinkedIn newsletter focused on SEO, GEO, and AI-driven strategy. When a tool becomes part of your daily workflow and your thought leadership… that says a lot.
Semrush’s Position Tracking is hands-down one of my favorite features. It gives me a clear, real-time picture of how each brand is performing, where we’re winning, and where we need to pivot — without the clutter or complexity you get in other platforms.

Easy setup (truly… a few clicks and done)

Daily updates that keep me ahead of shifts

Visuals that make keyword trends and intent changes obvious

Granular reporting for multi-brand workflows

For anyone juggling multiple websites or campaigns, this alone pays for itself.

AI Overviews & AI Visibility: Critical as Search Evolves

With the rise of AI-driven results like Google’s AI Overviews, staying visible requires more than traditional SEO. Semrush is one of the few platforms giving brands real visibility into how they show up inside AI-generated answers.

AI Visibility Score that’s actually meaningful

Competitor insights for AI-generated responses

Clear opportunities to improve GEO (Generative Engine Optimization)

The ability to measure how content surfaces in AI answers

This feature is exactly why I talk so much about GEO in my newsletter — because the future of search is here, and Semrush already helps you prepare for it.

Semrush’s content tools strike the perfect balance between simplicity and power. Whether I’m developing blog content, optimizing PDPs, planning topic clusters, or building briefs for brand teams:

Keyword clusters instantly map intent

Topic Research surfaces what audiences truly care about

Content Editor gives real-time SEO, readability, and structure guidance

AI writing tools help speed up production without losing quality

It lets me move from insights → content → optimization seamlessly.
Honestly, I haven’t found another platform that makes content creation this clean, fast, and consistent.

Final Thoughts

Semrush is one of the rare tools that scales with you — whether you’re tracking 10 keywords or 10,000, managing one brand or six, or building content for humans and AI-driven search. It saves time, reveals opportunities, and gives me the clarity I need to make smart, data-backed decisions.

And as someone who creates a newsletter dedicated to helping others navigate SEO, GEO, and AI search — I can confidently say Semrush is the tool I trust most.

If you want a platform that’s built for where search is today and where it’s going, Semrush is it.

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Semrush has been instrumental and indespensable to our agency for over a decade

Semrush has become an indispensable tool for my agency. We use it daily for deep organic research, including keyword intelligence, position tracking, and competitive insights such as PPC competitor data and gap analysis. It removes the guesswork from keyword strategy by clearly identifying search intent, uncovers competitor tactics in a fully white-hat way, highlights technical issues through its site audits, and streamlines backlink analysis. The integration with GA4, Google Search Console, Google Ads, and Looker Studio makes it easy to produce polished, white-label client reports that add real value.

One of Semrush’s greatest strengths is its intuitive interface. The clean left-hand navigation and breadcrumb structure make everything easy to find, and the mouse-over explanations for each tool and KPI ensure that even complex data is immediately understandable. I also appreciate how consistently they release new features, which keeps the platform current and competitive. The initial setup was quick—creating a full project in about 15 minutes—and there were no integration hurdles with our existing systems. Overall, it’s a reliable, comprehensive platform that supports nearly every part of our SEO and digital marketing workflow.

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Semrush offers everything you need…

Semrush gives you everything you need to build, launch and monitor a killer SEO strategy. As an agency marketer, one of my challenges is explaining the purpose of SEO to clients. With simple reports, definitions and clear graphs, we're able to demonstrate quick wins and show exactly where effort = reward.

It's not just 'dumbed down SEO'. There are so many tools that I know the SEO industry relies on. Keyword research, competitor analysis, keyword strategy builder, SEO content assistant and the newest suite of tools that fall into AI Visibility.

Overall, whether agency or in-house, Semrush offers everything necessary to maximising your SEO efforts.

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Semrush changed my life

Semrush changed my life.
In all honesty, I use Semrush just like any of you marketing lads/business owners.

From my experience with many other SEO tools, I think Semrush is the best.

November 22, 2025
Unprompted review
Rated 1 out of 5 stars

I was recently charged $168.79 for…

I was recently charged $168.79 for influencer analytics services without my permission and without any prior notification. I have never used these services and do not intend to use them in the future. This auto-debit was unauthorized, and I request an immediate refund!

November 20, 2025
Unprompted review
Rated 1 out of 5 stars

Bad customer service

I’ve used SEM rush mainly in an agency environment. I signed up for a free trial and my account was blocked for some reason. I figured if they suspended it, I wouldn’t be charged for a full plan I can’t event access. I was wrong. They put me on the most expensive plan and charged me for it. I contacted customer service and was told it was cancelled only to get ANOTHER charge a month later. This is for a service I can’t even log into. I used to love their services, but I feel like this is a big scam.

November 19, 2025
Unprompted review
Rated 1 out of 5 stars

Deceptive practices with auto-billing

Deceptive practices with auto-billing. Poor customer service with zero flexibility or understanding.

November 19, 2025
Unprompted review
Semrush logo

Reply from Semrush

Hi there, as long as your account is canceled before the renewal date, you will not be charged for your subscription. If you canceled your account and were charged in error, please let us know so we can take a look at what may have happened.

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