Mostly positive experience. It's unfortunate when shipping prices from seller aren't listed and then you are forced to pay an extremely high rate with no visibility as to why or what the benefit is. M... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have waited 3 weeks for you to ship my package: Z-131632. "Reason for packing suspension: This parcel exceeds maximum available dimensions for this shipping method. Please let us know... See more
Company replied
Overall sendico is a pretty good service. The only thing I don’t like is that when converting your money,(at least from what I saw) it doesn’t really show you exactly how much money of your own curren... See more
Company replied
generally it's pretty good. You have to give them a deposit to order, which means you might have more money laying around on there than you need, it's a bit annoying overall. support response time is... See more
Company replied
Company details
- Online Marketplace
- Import Export Company
- Online Auction Service
- Shipping and Mailing Service
- Tractor Dealer
- Video Game Store
About Sendico
Written by the company
Sendico is a Japanese shopping proxy website where you can buy items from Japanese auction sites (Yahoo Auctions Japan), stores (Amazon JP, Pokemon Center, Nintendo, Uniqlo, Rakuten, Yahoo Shopping) and online flea market sites (Mercari, Rakuma, Surugaya, Nissen).
After purchase, items can be shipped anywhere in the world using a comprehensive range of shipping services including Fedex, Japan Post, DHL, UPS, at more affordable prices than our competitors thanks to our courier partnerships - shipping with us is even cheaper than shipping it yourself!
At Sendico, we believe in a human touch, and for that reason all of our support agents are real people. No more sitting through endless robotic replies, just real connections, with real people.
With great Trustpilot reviews and corporate partnerships such as Mercari, you can rely on us to bring you special items from across the globe for Birthdays, Christmas, and more! By choosing us to shop Japan, you're ensuring peace of mind, every time!
Contact info
418-1 Hariwara Nakamachi, Toyama,, 931-8431, Toyama Prefecture, Japan
- 076-482-4868
- mail@sendico.com
- sendico.com
4.4
Excellent
578 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great importing experience
Fast delivery, excellent packaging and streamlined service. Highly recommended.
December 23, 2025
Reply from Sendico
Hi There,
We're glad to hear that you always have a smooth experience when you use us. We always do our best to make sure everything is packed top-notch, and we're happy to see that you recognize that!
Looking forward to seeing you again in the future.
Kind Regards,
Sendico
Great service
I've been ordering stuff through sendico for 3 years now, and I only had great expirience with it. Fast service overall, support is super helpfull and fast, your stuff will be very safetly packaged and taken care of. :)
December 23, 2025
Reply from Sendico
HI Ivan,
Thank you for your kind review! We're proud to hear that you've been using us for over 3 years and are still enjoying our service to this day.
We hope to see you again in the near future.
Kind Regards,
Sendico
Reply from Sendico
Hi Kevin,
Thank you for your review! We're happy to hear that you find our service easy to use and that you are satisfied with our shipping speeds.
We hope to see you again in future!
Kind Regards,
Sendico
Service was great
Service was great. I got the item a week after and customer service is impeccable.
December 17, 2025
Reply from Sendico
Hi There,
We're glad to hear you had a positive experience with us, and that you found our shipping speeds satisfactory!
Hope to see you again soon,
Kind Regards,
Sendico
Be wary and choose wisely
First purchase was of a video game with a screen which didn't have photos showing damage. When I received it Sendico couldn't do anything about it.
Second purchase was returned to sender as I didn't get notification of delivery. Sendico obviously couldn't do anything about it. Lost 80 dollars in delivery.
Sendico are just OK, but couldn't care about helping if things go wrong and you loose money. Be very wary about what you're buying. Sellers within Japan couldn't care less about you.
December 16, 2025
Reply from Sendico
Hi There,
We’re really sorry to hear about your experience, and we understand why losing money like that is frustrating.
Because Sendico is a proxy service and not the seller, we rely on the information and photos provided by Japanese sellers. For higher-risk or valuable items, we strongly recommend ordering a contents check. This allows our team to inspect the item when it arrives at our warehouse, take detailed photos, and report any issues before it is shipped to you. That way, if there is a problem, it can be caught while the item is still in Japan and you can seek a refund before it ever reaches your doorstep.
Regarding the returned parcel, if a delivery attempt is missed and the parcel is returned to sender, there is very little we can do here as compensation cannot be sought from couriers for this.
We appreciate you sharing your experience, and we hope if you ever decide to use the service again, a contents check can help avoid a repeat of what happened here.
Kind Regards,
Sendico
Does what it says on the tin!
I've used sendico for multiple years now, I've never had a single issue. Everything is really straight forward and arrives perfectly wrapped and safe.
You can pay extra if your unsure and have items checked before shipping too which is a handy thing to have and you have 30 days to consolidate your packages so you can wait until multiple things arrive :)
December 16, 2025
Reply from Sendico
Hi Ian,
Thank you for your kind review. We're happy to hear that you've been using our service for years and are still enjoying using us!
Just to let you know, you can hold items for 180 days before consolidation, so there's even more time than you thought to let a parcel build up!
Hope to see you again soon!
Kind Regards,
Sendico
NOT GOOD
Was good at the beginning, but after some purchase they do not care to take a look on my messages/texts. They dont care about customer problems. Replies after a decade and not user friendly anymore. They also took out the declare value option and change name option when other proxy sites are providing!!! NOT GOOD AT ALL ANYMORE.
December 10, 2025
Unprompted review
Reply from Sendico
Hi There,
We’re really sorry to hear that your experience has gone downhill and that you’ve felt ignored. That’s not the experience we want anyone to have, and we understand how frustrating slow replies can be.
Regarding response times, there are periods where support volume becomes very high, but that’s not an excuse. We are actively working on improving response speed so customers don’t feel left waiting or unheard.
We do care about customer problems, and we genuinely want to help resolve issues wherever possible. If you still have unresolved questions or problems, please reach out to us directly at mail@sendico.com with your account details so we can look into your case properly.
We appreciate you being honest about how you feel. We hope we can regain your trust by handling your concerns more clearly and more quickly going forward.
Kind Regards,
Sendico
Very bad experience on a simple and honest refund request
Very bad experience on a listing. A-900706. Mentioned some scratches. Didn't find any scratches. Asked for better photos. No response. Got it checked in warehouse and the photos are so obvious. 2 times but chips on the rear element. Not the front where it may not affect the image as much when taking photos but on the rear. These are not obvious on the photos they have on the listing as it is either blurry, out of focus or with reflection masking it perfectly. It's a bad faith listing. No one if they were given these details correctly and clearly will purchase a damaged lens for $500 aud. It's trash. It's junk. This is misleading advertising and purposely not being honest about the chips. The chips should be the first photos they show and it shouldn't be blurry. Refer to the sendico warehouse photos. It should be those photos shown. This is an honest complaint on my end and I am not satisfied with sendico chasing up a clear refund. Given the very bad faith listing. Honestly shocking experience given I was looking forward to using the website more. Now it has left a very bad taste on my experience. I cannot recommend. And I will do everything to tell people not to use the service. Bad results on a very reasonable refund request.
December 16, 2025
Reply from Sendico
Hi There,
We’re really sorry to hear how frustrating this experience has been for you, and we truly understand why this situation has left you feeling disappointed.
As our support team explained, the condition of the lens was described by the seller in the original item listing. Because the item you received matches the information that was provided by the seller, we were unfortunately unable to request a refund from the JDirectItems Auctions. As a proxy service, we are not the seller of the item, and we can only operate within the rules and systems set by our partner shopping sites. This means we cannot override seller descriptions or force refunds when the item technically matches what was stated in the listing.
We completely understand your frustration, especially when dealing with high-value items. That is why we strongly encourage users to carefully review seller photos and descriptions before purchasing.
We’re genuinely sorry that this experience has left you with a negative impression, and we do appreciate you taking the time to share your feedback, even when it’s difficult to hear.
Kind Regards,
Sendico
Reply from Sendico
Hi There,
We're happy to hear that you had a good experience with us and that everything arrived okay!
Look forward to serving you again soon,
Kind Regards,
Sendico
The website is easy to use and when…
The website is easy to use and when you're ready to ship your items; they're packed securely and shipped fast. Always happy to use this service.
December 15, 2025
Reply from Sendico
Hi Richard,
Thank you for your kind review! We're happy to hear that you find us easy to use and that you enjoy using our service.
We hope to see you again soon!
Kind Regards,
Sendico
Really easy to use and to ship
December 4, 2025
Reply from Sendico
Hi There,
Thank you for your kind review!
We're glad you found our site easy to use and hope to see you again in future.
Kind Regards,
Sendico
Reply from Sendico
Hi There,
We're happy to hear that you had a good experience with us, and we hope to see you again soon!
Kind Regards,
Sendico
I messaged customer service about a…
I messaged customer service about a pending order and have received no response at all. Order # A-900686
December 10, 2025
Unprompted review
Reply from Sendico
Hi There,
Thanks for getting in touch. I can see that this issue was addressed on site a few days ago, but I apologize for the delay in response from our support team.
There is a high volume of inquiries recently, so we thank you for being patient here.
Kind Regards,
Sendico
7days shipping to Mauritius using…
7days shipping to Mauritius using cheapest air small method, packaging is the best would recommend to anyone
December 1, 2025
Reply from Sendico
Hi There,
Thank you for your kind review! We're happy to hear that you've had a good experience with us, even delivering as far as the Mauritius.
Thank you for your patronage, and we hope to see you again soon!
Kind Regards,
Sendico
generally it's pretty good
generally it's pretty good. You have to give them a deposit to order, which means you might have more money laying around on there than you need, it's a bit annoying overall. support response time is a bit long. But the core service works very well, shipping and packaging is fast.
November 18, 2025
Reply from Sendico
Hi There!
Thank you for taking the time to share your feedback. We understand that the deposit system can feel inconvenient at times, and we are currently exploring ways to introduce alternate payment methods in the future that would allow for wallet-less payments, so please look forward to that.
We also appreciate your patience regarding support response times and are continually working to improve this. We’re glad to hear that the core service, including shipping and packaging, has been working well for you. Your input is genuinely helpful as we continue to refine the platform.
Kind Regards,
Sendico
Damaged items and slow to ship.
Very slow to ship sometimes, many of my items arrived damaged also. For example I purchased a Tyranitar Prime card for nearly $100. It arrived in a team bag without a penny sleeve or top loader. The card was bent so I lost money. Also one of my Marnie boxes came damaged because they just threw it in the box without any protection and they have a habit of stocking heavy items on top of lighter ones. Not at all happy woth them after using them for years, the issues have been mostly recent.
November 21, 2025
Unprompted review
Reply from Sendico
Hi There,
We’re very sorry to hear about the issues with your recent orders. We understand how frustrating it is to receive items damaged, especially valuable cards or collectibles.
We value your long-term support and would like to investigate these specific orders further.
Please contact us at mail@sendico.com with your order details so we can look into this and see what went wrong here.
Kind Regards,
Sendico
Reply from Sendico
Hi There,
Thank you so much for the kind words! We're really happy to hear you enjoyed our service, fast delivery, and clear pricing. We appreciate you choosing Sendico!
Kind Regards,
Sendico
Cost is a bit high
Cost is a bit high and I’m trying not to spend too much on my first paycheck but the items have a much cheaper price than eBay as well as having more items
November 14, 2025
Reply from Sendico
Hi There,
Thank you for your feedback! We understand that shipping and service costs can feel high, especially if you haven't used a proxy service before!
We’re glad to hear that you found the items themselves to be competitively priced and offering more value than eBay.
We hope you enjoy your purchases and appreciate you choosing Sendico!
Kind Regards,
Sendico
Sendico is a very reliable service for Japanese products
Sendico has always been a very reliable service for anything you'd like to order from Japan. Not just (vintage) tech or collectables but also western products that a Japanese collector might have purchased decades ago can be found on Japanese exclusive market places.
The majority of products are kept in prestine conditions. I was able to find original 1980s pop culture cinema posters that look almost like new.
Sendico offers amazing customer service and replied quickly as usual. Each package is packed with great care and diligence. I kept all the tiny origami gifts so far but I think this time none was included. Thanks to the person making them. I guess too many orders, too little time. ☺️💝
November 5, 2025
Reply from Sendico
Hi There,
Thank you so much for this wonderful review! We're really happy to hear that Sendico has helped you discover so many unique items!
Our customer service and packing teams will be delighted to hear your kind words as well. And regarding the little origami cranes: thank you for noticing! We've been handling a very high volume of orders recently, but the cranes will be back in action very soon. We're glad you've been keeping them!
Thank you again for your continued support and for choosing Sendico.
Kind Regards,
Sendico
Worst customer service in the world
Worst customer service in the world. I thought Japan was the best place with humble service, but they will only contact you if you have to pay more for something. Recently, I bought a new flip phone for about 23,000 yen, plus shipping, VAT, and commission. When I received the phone, it wasn’t working, even though it was clearly listed as used like new, and the description said everything was okay and functioning. When I asked for a refund, Sendico customer service said there would be no refunds. When I trusted them and they didn't even contacted the customer who sold me a broken phone
November 4, 2025
Unprompted review
Reply from Sendico
Hi There,
We’re very sorry to hear about your experience. We understand how frustrating it is to receive an item that doesn’t work as described.
In this case, we must clarify that the item was shipped exactly as it arrived to our warehouse, and no contents check or operation confirmation was ordered. Without this service, we are unable to verify functionality or request seller action on your behalf, as the item is forwarded in the condition provided by the marketplace.
We know this doesn’t change the disappointment you felt, but we do want to assure you that we never ignore customer concerns. In all cases we cannot request refunds from sellers after 48 hours of items arriving in our warehouse, so when no inspections are requested there is nothing we can do if item condition isn't as described.
We apologize for the disappointment here.
Kind Regards,
Sendico
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