Send Them Balloons Reviews 

807
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, most Trustpilot reviewers were unhappy with their experience overall. Many buyers stated that their orders arrived significantly later than scheduled, causing major inconveniences for special celebrations and parties. Furthermore, disappointed consumers complained about receiving deflated balloons and damaged treats poorly arranged inside the delivery boxes. Shoppers also struggled to get assistance, noting that support teams completely failed to reply to messages sent. The minority of people were satisfied with the business, praising fast shipping and secure packaging preserving the items. Some reviewers were happy to find their purchases arrived very punctually with lovely long-lasting and beautiful balloons inside.

What people talk about most

Product

Users describe ambiguous interactions with product, as many reviewers highlight stunning balloons and... See more

Delivery service

Customers had ambiguous experiences with delivery service as opinions were heavily divided. Many reviewers... See more

Order

People report ambiguous experiences with order, as many reviewers highlight successful personalized balloon... See more

Quality

Customers consistently note ambiguous experiences with quality regarding their orders. Many reviewers praised... See more

Customer service

Reviewers express mixed feelings about customer service, as experiences vary significantly between phone and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This could have been a completely different review had they responded to the issue. I bought 16 (number balloons) for my daughters birthday which arrived where one of the numbers wasnt tied down. i ra... See more

Rated 1 out of 5 stars

Ordered my gift in plenty of time for my sister’s 50th Birthday. Requested delivery for on the day. She lives 4 hours from me and we were not meeting up until the Sunday. Her order did not arrive... See more

Rated 1 out of 5 stars

I booked a Saturday delivery (couldn’t book Sunday as actually birthday was on the Monday) so had to book the closest day. The balloons arrived 4 days earlier, when we were away and left on the... See more

Rated 1 out of 5 stars

I ordered a set if 3 balloons for a 60th birthday to take to my husband's party. The main Manchester City balloon was completely deflated on arrival. Now things happen but I emailed the company on 30/... See more


Company details

  1. Events & Entertainment

Information provided by various external sources

Huge selection of Birthday Balloons, New Baby Balloons, Congratulation Balloons and Anniversary Balloons all gift wrapped with amazing free gifts.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

807 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.7

All reviews

(807)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service

Easy to order. Delivered on time and product as described. Very happy with service.

January 22, 2019
Unprompted review
Rated 3 out of 5 stars

Steer clear of the chocolate

Great Balloons,shame about the extortionately priced rewrapped galaxy bar stuck to the inner flap of the box. The chocolate was broken and the personalised message on the back of it looked liked it had been done by my 5 year old daughter,
avoid it at all cost.

January 17, 2019
Unprompted review
Rated 5 out of 5 stars

WOULD BUY AGAIN

I searched for balloons to be delivered to my grandson on his birthday and because it was the 2nd of January, most companies said they would deliver on the 3rd which of course is too late. So i tried SEND THEM BALLOONS and they not only gave me a good price but also the day i wanted.
My daughter and of course my Grandson who was 3 was thrilled, so thank you very much

January 15, 2019
Unprompted review
Rated 4 out of 5 stars

The purchase process was very good

The purchase process was very good. As it was being sent to someone else as a surprise, it got a bit complicated as I kept having to pass the delivery messages on. Is it possible to ask for the contact number of the recipient in order to liaise with them?

January 15, 2019
Unprompted review
Rated 5 out of 5 stars

10/10 would recommend!

Reliable, trustworthy, delivery arrived on the date/time given, balloons are beautiful, super high quality and have lasted almost 2 months and I’ve only blown in to them twice in these 2 months with the given straw. Would 100% recommend to anyone.

January 15, 2019
Unprompted review
Rated 5 out of 5 stars

Thank you!

Delivered correct choice of ballon exactly when promised - great service!

January 9, 2019
Unprompted review
Rated 5 out of 5 stars

Totally satisfied

Great service, good quality balloons which were substantially packaged. Delivered as requested on due date. Thoroughly satisfied and would recommend them very highly!

January 8, 2019
Unprompted review
Rated 5 out of 5 stars

I love the design and I love how fast…

I love the design and I love how fast they deliver to my door , the balloons last a long time up I bought the balloons for Christmas they arrived 13th December and they are still up now in my house . I would recommend send them balloons as they do high quality balloons and gifts 🎁

January 8, 2019
Unprompted review
Rated 5 out of 5 stars

Reliable service, lovely product.

The balloons arrived on time with good tracking information provided. The box was a little squished, but it was a very big box without anything firm inside to give structure, so not unexpected or unreasonable, and the balloons were fine. They were properly inflated and show no sign of going down at time of writing 10 days after receipt. They are beautiful, the cup cakes chosen as a free additional gift were delicious, if we could buy these separately we probably would, much nicer than anything we've bought from any supermarket. This is the second time we've used this service and will use again if we want to send balloons.

January 8, 2019
Unprompted review
Rated 3 out of 5 stars

Great balloon but don't get the chocolate!

The balloon was great and arrived on time. The free chocolate bar was just an unwrapped galaxy bar with scribbled writing on the underside of it. It was taped to the underside of one of the flaps in the box so if i had got it delivered straight to my friend she would not have realised it was there. It was in a clear plastic bag but taped to the box using brown tape which then stuck to the chocolate package. There was no way i was giving this to my friend as it was for her 40th! Good job it was free as it went straight in the bin!

December 14, 2018
Unprompted review
Rated 5 out of 5 stars

Really impressed

Really impressed, the balloons were much bigger than I thought and the recipient loved them. Would definitely use again.

December 12, 2018
Unprompted review
Rated 4 out of 5 stars

Bit disappointed

We were pleased with the actual balloons but overall felt a bit disappointed especially with how much we spent. We received the email notification that the order had been sent a day after it had arrived. We also never received the DPD notification which should have given us an hour window of when it would be delivered so spent all day worrying it wouldn't arrive. This also meant I had to go out and buy some back up balloons just in case it didn't arrive so had to waste money and time. Luckily it came and the driver left it with a neighbour but we could have missed it (if we had known when it was coming we would have made sure someone was in) and shouldn't have had to waste money (especially when we had paid nearly £9 for selected delivery on top of the price of balloons) and worry about it all day.
I was expecting the box it came in to look nicer as well but it was just a large normal box, the tissue paper didn't fill the bottom of the box it was just stuck to the weight and there was no confetti. Also one of the balloons hadn't been inflated properly (it does say sometimes due to cold conditions they deflate but then reinflate once warmed up.. it didn't) so had to cut 1 of them off. The free cake was nice.

December 12, 2018
Unprompted review

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