Everyone was friendly, helpful, and informative. Process to order and set up was very easy. Website is easy to navigate. Price is affordable. I researched several options for service and am very tha... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Casey, who was the representative, was kind, patient, and very helpful. I had a lot of questions and he answered each one and further explained exactly how these alerts work. I had no experience with... See more
This was a simple process to order an alert necklace for my mother-in-law. This company has been so pleasant to deal with. My mother-in-law has set the alert off accidentally 3 times now and each time... See more
We were given very good information about the Senior Safety Alert from your representative. Then when we hooked up the speaker device and performed a test on the unit, we were quickly contacted by sup... See more
Company details
Written by the company
When looking for an alternative to companies like Life Alert ® and Philips Lifeline ®, Senior Safety Medical Alert Systems is a great choice! While Life Alert ® can cost between $49 and $89 per month, Senior Safety provides the same service but for a fraction of the cost and with no long-term contract. Look beyond Life Alert ® and Phillips Lifeline ® for more affordable pricing.
Senior Safety Medical Alerts
Written by the company
- Free Shipping + One Free Gift!
- Promotions like these are not common among other companies like Life Alert ® or Phillips Lifeline ®. Sometimes a little savings can go a long way, so take advantage of what we have to offer!
24/7 Monitoring
How does our response center compare to Life Alert ®?
The most important aspect of any medical alert service is being readily available when an emergency strikes. Our response center, like Life Alert ®, operates out of a dedicated response center geared towards answering emergency and non-emergency calls. Whether you live in California and the response center answering your call is located in Utah, it will not cause the response to be delayed in any way.
Contact info
United States
- 1-888-473-2800
- seniorsafety.com
4.8
Excellent
1K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I have spoken with Senior Safety 3…
I have spoken with Senior Safety 3 times in the last few days....had some questions before purchasing and then upon receiving unit had more questions. Both Kenny and Casey were very helpful! Spoke to me with respect and didn't make me feel stupid!
Thanks fellows!
Jean Ann
March 5, 2025
knowing person is safe!
February 25, 2025
Excellent customer service for the…
Excellent customer service for the initial inquiries about services, clear explanations for set up, and operator guided testing. Thank you!
February 19, 2025
Perfect Choice/ Great Service/ Affordable Pricing
Very easy , decent pricing and nice customer service.. appreciate it !
January 21, 2025
Very helpful customer service
January 29, 2025
AGENT VERY FRIENDLY AND PERSONABLE
AGENT VERY FRIENDLY AND PERSONABLE. TALK TO AGENT I CAN UNDER STAND SPEAKS ENGLISH VERY WELL .
January 23, 2025
Customer service and to sign up for my…
Customer service and to sign up for my mom to get her. The bracelet was very simple and easy very friendly. Customer service answered all my questions when the item arrived. We did a test and everyone was so nice on the other end of the phone. I’m truly glad that I signed up with your company
January 17, 2025
Great device
Aside from a hiccup in delivery (delayed a few days USPS fault not theirs) everything was super simple. Mom finally got the unit, plugged it in and tested-She is very happy and feels more comfortable having this device at home. Customer service people were very friendly and helpful through the process.
January 7, 2025
very easy to set up
December 30, 2024
Peace of mind
We subscribed to this system for my mother-in-law. It was very easy to set up and easy for her to understand. We were advised against the automatic fall detection due to the possibility of false alarms. That was a little disappointing. But the service provides us some comfort knowing that she can get help with the push of a button.
December 28, 2024
Unable to get updates from EMS
I was not impressed that the inability of the Senior Safety Medical Alerts representative to let me know if they took my grandmother to the hospital or not.
December 19, 2024
Reply from Senior Safety Medical Alerts
Hi Kristin,
Thank you for your feedback. Our dispatchers will provide all of the available information they have to the emergency contacts at the time of a dispatch. It appears the local first responders who arrived to assist your grandmother (when asked by our dispatcher) if she was transported to the hospital, replied , "We are not allowed to give out that information. We did have a call put in and we did respond there, but that is all we are allowed to say."
Typically 911 dispatch will provide us with that information, however it is under their discretion and or policy.
I hope this information helps and I am happy to know that your grandmother received help in a timely manner.
Take care!
SS
Great Customer Service!
Customer service is key, and these folks have it down. From the time I ordered the product until the time I hooked it up, they were spot on. I appreciate their kindness and helpfulness, this assures me that I can count on them for my fathers safety. Thanks a bunch!
December 23, 2024
Highly recommend!
Casey was so patient and helpful and answered all my questions. Senior Safety prices were the best-plus we got a free lock box, free shipping and no contract. Best of all it was a NO Pressure experience!
December 22, 2024
Very helpful and not pushy!
December 6, 2024
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