Sennheiser Hearing Reviews 39

Amazing support, fast and clear responses, answered to all of my questions

I bought the Sennheiser pxc 2 Headphones a year ago and let me tell you they are the worst headphones I have ever owned in my life. they are too busy trying to be a robot they forgot how to be working headphones there isn't a goddamn PC they can connect to through Bluetooth without it being a goddamn nightmare. for headphones so expensive I didn't think they would just be a paperweight. I barely use them since I bought them. you should be ashamed of yourself for selling them.

Ordered a replacement cable for my HD 559's.
Arrived within less than half of the expected time.
Fixing my headphones for a fraction of the price of a new pair.
Didn't even bother me with a please review us mail.

What else do I need to say?

Sennheiser Australia (Sennheiser-Hearing) - Avoid this company as their service is terrible along with the support of their products. Having purchased a premium headphone for my wife's birthday costing $999 the HDB 630. We discovered that the headphone that comes with a USB-C Bluetooth adaptor BTD 700 does not come with the USB-C to USB-A adaptor that is included when the BTD 700 is purchased separately. As my wife has a n older laptop it only has USB-A ports and so i reached out to Sennheiser, explaining the situation and asked if they could supply the adaptor as it normally comes with the BTD 700. There response was you should have read the manual that comes with the headphones as it shows you only get the USB-A adaptor if you buy the BTD 700 separately. They then sent me a web link to the BTD 700 which costs $69.99. This kind of adaptor costs a few dollars only but Sennheiser wants me to pay for a new adaptor at $70 rather that either offer me a free USB-A adaptor or sell me one which I'd happily so. They offered no alternative and were very unhelpful. My wife at this time cannot use the laptop and headphones together until i manage to sort a quality adaptor. Such a shame, you pay $999 for headphones, and then Sennheiser won't include the appropriate adaptor to connect to USB-A which so many of us out there still use. Avoid this company.
9th Feb 2026 update.
I've just received a response from Sennheiser after asking for their help. They have basically told me that they can't help. That's it. There response appeared to be AI generated so expect they don't really care about their customers here in Australia - The name on the response was Daryl, but received both Ebay response and Gmail and response was identical.

I ordered HD 550 headphones from Sennheiser and its been one month and still have not arrived to this day. I've contacted support the deem as my item as lost in transit after 3 weeks and now a replacement was suppose to be sent via express. I still have not received a tracking number or update on my new replacement. DO NOT ORDER from Sennheiser. Customer service is so slow to act and taking one month or maybe more to receive my item.

Terrible support on my order, which was never delivered by UPS. Customer service didn't care about this, just refunded it and told me to order again at a higher price. Never ordering from here again.

After waiting two weeks the item wasn't dispatched so i emailed and they issued a refund. No words or apology. They didn't even say why it was refunded. The item is still available to purchase in the online shop.

Dear Sennheiser Team,

I am writing to express my deep disappointment regarding the unacceptable customer support experience I have had with your company (order# EU188259).

Firstly, I would like to highlight that we are talking about a pair of headphones (Momentum4 Copper edition) priced at a few hundred euros — not a low-cost product — yet, ironically, I have received far superior after-sales service from brands offering much cheaper products. To add to this, I purchased the headphones directly from your official website, trusting it would guarantee a better support experience. Clearly, that was a mistake.

After just a few months of use, the headphones began producing a rattling noise, as if a piece of plastic were loose inside. I contacted your support team, only to discover that you do not handle RMA requests directly. After several emails, I was referred to your partner company for assistance.

The situation worsened when your partner initially informed me that they do not handle private customer requests. Only after I insisted — highlighting that Sennheiser itself had directed me to them — did they "magically" accept my request, with the condition that I personally bring the headphones to one of their service centers.

At that time, I was living in Messina, Sicily. The nearest service center? In Palermo — a three-hour drive by car (even worse by train). Exhibo, your authorized service partner, has a mere 15 service points across Italy, with some regions not covered at all (for reference: look at the exhibo centri-assistenza-tecnica).

Fortunately, about a year later, after moving to Turin, I was finally able to visit one of their repair centers. They replaced the headphones within a few days — however, instead of replacing my Copper Edition, they gave me the standard black edition.

I noticed the mistake immediately, even before pairing the new headphones to my phone, and contacted the service center on the same day. Their response was that, since I originally had a special edition (I wouldn't define the copper edition so special), they were unable to provide a like-for-like replacement.
This is completely unacceptable, considering:

- The Copper Edition was sold (still is on amazon) at a higher price.

- I entrusted Sennheiser expecting premium service standards.

- The experience I received is subpar and not reflective of the image of your brand.

- I expected a resolution that aligns with the quality and values of the Sennheiser brand, but unfortunately, that wasn't the case. However, I wanted to ensure you are aware of the customer's perspective.

Sincerely,
A deeply dissatisfied customer

Bought 3 products: Momentum TW 2 and 3 and IE300. TW2 broke shortly after the warranty ended. TW3 and IE300 broke within warranty.

Got the TW3 and IE300 exchanged through a lengthy and very ugly support process, which involved me paying for the return and not receiving any information on the process until I suddenly received a new device. I'm not even sure if that I-pay-for-the-return-part was legal where I live.

The TW3 ended up in my washing machine, my fault. The IE300 broke down today, after just another year. They're now out of warranty.

My somewhat angry review on their website got deleted. :)
I guess they will continue to stick around for many years to come, judging by product quality and service.

This is not Sennheiser. It's now a licensed product and the quality is nothing but toyish.

Momentum 4s 30% more sound in the right channel, crappy sound on top and an app that doesn't work.

Contacted support. They asked for the receipt. I send it. Never heard back.

Never again.

I had ordered 450BT headphones and was very happy with them until one side stopped working. Very helpfully they told me I could send them back as I had a warranty and get them repaired. I then did this (although it took me a while to get round to it). It took quite a while for the headphones to arrive back from the repair, and then once I opened them they were still in the same condition as when I'd sent them, one side not working? It was an obvious fault so I'm really not sure how they could have been sent back to me in this condition! I've emailed them and all they're saying is that I need to send them back again.

The least they could do is give me a temporary headset while I have to go back to get this one repaired. It wasn't cheap and I haven't been able to use it for more than half the time that I've had it, which is now almost a year. Very disappointing and very unhelpful.

Fast delivery to Denmark, order arrived one day before earliest advised delivery. Would be nice to have the option to get it delivered to a package shop, but not influential to the overall experience,

Ordered headphones (Momentum 4, 400€), it has constant white noise. I couldn’t reach anyone from Sennheiser for a week, so I sent it back.

I bought the sennheiser momentum 4 to help me suppressing noises around, the audio ranging from 44hertz to 44.000 hertz makes the music quality astounding!.
The only problem with the noise suppressor is that it is sometimes unable to suppress the really loud noises - from a tractor, train, forceful wind, which screws it all up when i am in my jam hearing music

I writing here about my repair of a Sennheiser HD650 a few things that I would have preferred to know beforehand:
The headphone had quite a defined problem: Loose connection on one side because contact between cable and some internal metal spiral was not proper. The other loudspeaker was fine. I described this issue when I sent in the headphone. After 6 weeks I got their offer, which basically included exchanging ALL parts of the headphone (both loudspeakers, cable, all foam (which is fine because it looked not great anymore)). Price for that 210€, which was a higher price then what i paid for the new headphone (quite some years ago to be fair). Replacing all parts is not a repair for me. Now to be fair maybe they found things in the other loudspeaker and cable that i am not aware of, but i doubt it.
When you refuse the offer you can choose between trashing the device or returning it (you pay the shipping charge). In any case I would have to pay 50€ for their "diagnose" if i reject repair. The diagnose that said exchange everything, besides parts of headphone were just fine. This is quite an abuse of their market power IMO. The charge you everything they can, and charge you if you say no. So in the end i decided for the 210€ repair with severe unhappiness. IMO try to get the replacement parts yourself and watch some youtube videos how to fix it, serves you money and nerves.

I bought an IE200 on the first day of release and found out it does not provide and joyful sound quality, hence I would like to return it. Before I bought it I sent an email to them asking about the return policy, they replied saying "You have 30 days to try and test the product and return free of charge if not satisfied for full refund." Now I am stuck in the return process becasue it does not allow me to proceed. I sent 3 emails to ask what should I do and it has been more than one week, no one replied me. I sent through the contact form on their website and replied to the pre-sale email as well. On their website they have a "live chat" but there are never any agents available.