SensationalSeats.com Reviews 

Wasn't aware of the steep surcharge until check out.

I experienced good service, I just had to wait on hold for about 7 to 10 minutes. Other than the waiting on hold for that amount of time everything else was well.

Too expensive on fees, but other than that...website was easy to use.

Great experience. Fast delivery. Will absolutely use again.

Joshua C

Exceptional service and delivery of the tickets. Great seats and very accurate description.
Thank you, will definitely use your services again!

I purchased tickets for Bruno Mars back in November and made sure i bought tickets to see him from the front view.. Not thinking they were going to change my tickets I showed up to the concert and realized those were not the seats i had purchased.. I sent an email right away when i realized the change and got a response that i should have reviewed my tickets before the event. I have purchased many tickets in the past and they have never changed the seats on me when i print them. I called them the next day and they told me they couldn't help me that i had to call the seller. Which i did and never heard back.

Tickets were a present for my 10 year old daughter because Bruno Mars was going to be here on her actual birthday in July. Because our seats were changed she couldn't see anything because they sent us side view tickets and Bruno had a roof on his stage.

I am very very disappointed with service and the lack of response from this company.. I paid almost $1000.00 for 4 tickets.. you would think they would take care of their customers!!!! And notify them before they changed their tickets since they were purchased 7 months in advance!

Order # 21968002

Tried two transactions over a 3 day period, spoke at length with customer service. They offered more expensive seats to replace the ones I wanted, but would not wave their ridiculous ($27.50 fee per ticket) to make up the cost difference. Long wait times to reach operator (12 minutes to be connected and 23 minutes on phone with operator). What do they do with instant downloaded tickets that could warrant a $27.50 per ticket fee?

Definitely unacceptable experience - no longer a customer.

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Update: I received a note offering a $25 discount to try your service again. Your phone service consultants should have offered that $25 at the time of the issue!! I would have been willing to work on finding other tickets at that time. Unfortunately, now that I've found another ticket broker with a successful transaction, that $25 is too little too late. :-(

Worked well. Got in

It was all very smooth and fast, I recommend it!

Got seats from sensational seats the night before the show. The whole experience was easy and the show was great.

I used this service twice in one week. I received the correct tickets at a great price and was able to download them instantly!

First of all, there is no clear way to download your tickets. You will receive an email that includes a pin number to log in to your account. What you will not find in the email is a link to where you should log in. You will then spend a decent amount of time scouring Sensationalseats.com looking for a login tab, but you will not find one. As a last resort, you will call customer service and you will wait 10-15 minutes for a representative . If you are connected to the same customer service agent as I was, you will be sent on a wild goose chase looking through the multiple emails that Sensational Seats has sent you regarding your order for a link to login. When you finally give up and abandon your search, the customer service agent will then decide that the seller of the tickets has sent the tickets directly to you. If you dispute that claim, the customer service agent will become agitated with you and begin to talk over you. If you continue to speak, you will then be warned to remain quiet or you will be hung up on. They will make good on this threat. If you utter one more word, the customer agent disconnects the call. What will you do then? You will call back and wait another 10-15 mins on hold. If you are lucky as I was, you will be connected to a customer service agent that is patient and has a clear understanding of how the ticket purchase process works at Sensational Seats. They will then verbally reveal the secret web address that will allow you to log in and download your tickets. The customer service agent will not know why the process is so difficult and unclear. You will print your tickets immediately as you will not be confident that you will have another opportunity to do so. You will then vow to never purchase tickets through Sensational Tickets again, just as I have.

If all ordering channels could be this easy, life would be better for everyone! Awesome service from requisition to delivery!!!

Easy to use, smooth transaction! Will use again!

We ended up purchasing ADA seats. While the listing mentioned ADA accessible it did not further explain set up. The overall set up did not work for us. Sensational Seats did little to nothing to help us except tell us they would engage the seller. I never heard back.
Pretty disappointing interaction with Sensational Seats. Thankfully the sponsoring team helped us with a ticket seat exchange.
I wish the posting was more clear and Sensational Seats did more to help us find a solution. I thank the team we are going to see for helping us out.

bought seats for red sox vs rangers for may 23rd game. great seat fast service getting tickets. My husband said we will definitely use this web site again. Thankyou,.!