Extremely Dishonest and Unprofessional
Extremely Dishonest and Unprofessional Merchant – Sense by Mei
I never write bad reviews but I am writing to file a formal complaint against the merchant Sense by Mei regarding my recent purchase. My experience with this seller has been nothing short of deceptive, misleading, and unacceptable. This company has shown an appalling lack of honesty, professionalism, and basic decency.
I placed my order on May 3, 2025, and received no updates for over two weeks. When I reached out on May 19, I was told the parcel had been lost and was offered either a refund or a replacement. I promptly requested a refund.
However, within 24 hours, the merchant abruptly reversed their claim and insisted that the package was never lost but merely delayed, and therefore I was no longer eligible for a refund. I was told the item had already been shipped on May 6 and would arrive in 5–10 business days after "expedited processing." That timeline was completely fabricated.
What they actually did, without telling me, was create an entirely new shipment on May 28, pretending it was the same “expedited” package. The proof? The packing slip in the parcel clearly shows it was packed on May 29. Even worse? The tracking info for the original package just updated—weeks later—which confirms what I suspected all along: they never escalated anything. The package was sitting somewhere, untouched, while they strung me along and quietly sent a second one hoping I wouldn’t notice.
When I called them out, they had the audacity to lie about “never being dishonest and they care about customer service” while continuing to gaslight me, dodging my questions and offering lame excuses about “courier routine changes” and “tax policy.” They tried to cover it all up instead of simply admitting the truth: the first package was lost, and they didn’t want to give me a refund.
In short:
- They lied about the original item being escalated.
- They revoked my refund request based on false information.
- They failed to provide tracking evidence when requested.
- They secretly created and shipped a new order without acknowledging the truth.
- When confronted, they continued deflecting blame onto the courier, tax policies, and irrelevant excuses and claims they are being honest when all the evidence shows otherwise.
They refused to accept accountability, yet expected me to pay for return shipping at my own expense. They claim they have “no reason to lie” yet it is crystal clear they did everything to avoid a refund.
This isn’t just bad customer service: it’s manipulative and dishonest. They treated me like I was too stupid to notice the contradictions in their story. They lied, covered it up poorly, and insulted my intelligence at every step. The level of dishonesty is appalling and borders on fraud. If you are considering purchasing from Sense by Mei, do not. I would never trust them again and urge others to beware.
TL;DR: they will lie in every possible way, cover up poorly and gaslight you until the end in order to not give you a refund