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Sensum Scents Reviews 

416
•
TrustScore 4.5 out of 5

4.5

Home Goods Store
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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, highlighting the visually appealing and sophisticated diffusers, along with their fabulous and amazing scents. Many consumers also appreciate the consistent quality of the items and the excellent service received. People often mention the fast and well-packaged delivery, making their overall purchasing experience very positive. However, some customers also noted issues with their orders, including receiving incorrect items, missing parts, or orders not being received at all. A few other people also felt that some diffusers developed faults like peeling coatings or leaking, and in some cases, reported difficulty getting a response from customer service regarding these problems.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers consistently praising the amazing scents,... See more

Quality

People report positive experiences with product quality, particularly praising the amazing scents and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting prompt and fast delivery... See more

Order

Consumers find order experiences to be ambiguous, with many reporting issues such as missing items, incorrect... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence and promptness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great support from lovely woman at the Livingstone store, very customer focused and great passion for the products. I do think Sensum have the most visually appealing diffusers, elegant, sophisticate... See more

Rated 5 out of 5 stars

Received a faulty diffuser so contacted them to advise. Robert replied promptly advising that he would send out a replacement which he did. Over the moon with the 1st class service I always receive w... See more

Rated 5 out of 5 stars

I had a slight issue with my order, the way Robert has resolved my issues within this order is amazing. The excellent service provided from themselves & customer care is why I would purchase again... See more

Rated 5 out of 5 stars

I ordered two 1000ml and received two 500ml. Robert from Sensum quickly rectified this for me, sending out the right size, thank you, I really appreciate the effort you went too, happy to shop with se... See more

Company replied

Company details

  1. Home Goods Store

Written by the company

Bring the scents of nature to your home with Sensum Scents.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

416 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(416)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent service 😊

Excellent service as always fast delivery always buy the reed diffusers they are amazing. Packaged beautifully excellent presents. They smell divine especially the Spa one 😊😊

March 3, 2026
Rated 1 out of 5 stars

Poor Experience

The only positive was speedy delivery. The item arrived damaged & no response to email requesting return.

February 10, 2026
Rated 5 out of 5 stars

Great support from lovely woman at the…

Great support from lovely woman at the Livingstone store, very customer focused and great passion for the products. I do think Sensum have the most visually appealing diffusers, elegant, sophisticated, sort of posh. The electric diffusers and the scents are fabulous. So much better than Rituals, Home Sense or all the other companies that look a bit old fashioned in their style of products.

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

I love love love my sensum oil burner

I love love love my sensum oil burner. My house smells amazing, and the variety of oils you can buy means you don’t end up nose blind. Purchased another 2 in the Black Friday deal for my daughters. 💗💗

December 1, 2025

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