Sentinel Storage Reviews 548

I'm renting one of the smallest unserviced units available. The staff at the facility are super pleasant and helpful, however I have one complaint, the ever increasing cost. In three years my rate has increased from 65 to 78 dollars. For what???my unit is unpowered-so no hydro increases. The staff have nor gotten a raise..I'm very dissapointed and feel unfairly taken advantage of. I chose sentinal for proximity and price. I don't visit often and the price has increased over 30%. These facts coupled with the decreased price incentives for new renters leaves me unsatisfied. I'm am afraid I will be looking for new rental and will be unable to recommend your service, ALL due to greedy unfair price increases. Thank you

Prices were randomly increased in the winter. When asked a front store clerk for the reasoning as I prepaid months in advance was told to call head office and ask why. The following month decided to go elsewhere where I found a bigger storage unit for $25 less per month and better customer service.

It’s a great place to store stuff

Like others, disappointed with the annual prepayment discount being eliminated.

This storage service is reliable and provides easy access to remove or add items to our collection. There is convenient parking nearby and regular office hours to ask for assistance. Push trolleys are always available for moing heavy items. This is a great service for the modern inter-generational family wanting to keep "stuff" for the younger generation until they are old enough to use some of these items.

Staff very businesslike very helpful answer all questions.

Found staff to be effectuate and noltgable. Also very polite have dealt with Sentinel Storage for quite a few years. If storage is required that’s where I go The place is kept up clean inside and out. Would highly recommend to anyone requiring storage Erica

Since new management, staff hours on site getting less and some previous customer services no longer exist, but rent keep increasing. For long term customer, it use to have discount for annual payment, now no discount offer. Staff don't even know how to explain to customer, just said management decision nothing they can do. Poor PR

I was very happy and would go to them again thanks so much edwin Dewart

I enjoyed the convenience of going in and out any time I need to do so and the employees provide good service

Didn't like the 4 week payment schedule versus monthly, rates were also too high

Definitely a great staff with a great storage area.

I have had a storage unit with Sentinel for over seven years and have been very pleased with access to the unit and the smiling , friendly , helpful staff, especially Bernie Jussup and Heather Tucker. Thank you both for all your assistance.

I have rented storage space at Sentinel for several years. Their facilities are excellent and the service provided by staff has been superb.

Very good storage

I love the building and the space and the people in the office. My biggest challenge is that the billings are every 4 weeks and not every month. The world revolves around monthly payments and i find this very distracting and takes more of my time than necessary to remember when 4 weeks is instead of monthly. It makes me think that this is getting to be a cash grab and that makes disappoints me.

The new management hiked the rental cost twice last year, very annoying!
There is no more discount for long term clients to pay a lump sum for the whole year,
Parking space is insufficient, clients have to avoid the busy hours!

I’ve had very good service with Sentinel Storage for many years. The customer service reps have always been very kind & helpful.

Great service. They keep in touch and keep a spotlessly clean facility.