Sentinel Car Park Reviews 

6,321
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 25 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting its seamless, efficient, and straightforward nature from drop-off to collection. Many people highlight the staff's professionalism, politeness, and helpfulness, with drivers and reception personnel often going above and beyond. The convenient location, just minutes from the airport, and the regular, prompt shuttle bus service are also frequently appreciated. Reviewers often mention the peace of mind provided, knowing their car is well-cared for and the process is hassle-free. Many consumers also appreciate the great value for money and the overall reliability of the service, leading to repeated use.

What people talk about most

Service

Clients share positive opinions on service, consistently praising its efficiency and ease of use, from... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, helpfulness, and... See more

Location

Customers had positive experiences with location, highlighting its close proximity and easy access to the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. We were delayed due to an aborted landing and diverted to Birmingham instead. We had to wait for a coach to get us back to Leeds. We eventually arrived at the terminal 6 hrs later t... See more

Rated 5 out of 5 stars

After reading the positive reviews we decided that parking at Sentinel close by LBA was much less stressful than an early morning taxi at 4am that may or may not turn up. So even though it was a coupl... See more

Rated 5 out of 5 stars

Used several times in the last couple of years, ALWAYS a good experience. Easy to find. Fast efficient friendly service, bus waiting to take you to airport, often been the only customers on the bu... See more

Rated 5 out of 5 stars

We've used this facility several times over the past few years and honestly, cannot fault them. They're no fuss, no bother, just turn up and nothing is too much trouble. Brought a different vehicle?... See more


Company details

  1. Parking Lot
  2. Park
  3. Parkour Spot

Information provided by various external sources

Secure off-site car park for Leeds Bradford Airport. Sentinel Car Park have topped the British Car Parks Customer Satisfaction Survey covering all major UK airports, for 3 consecutive years providing an extremely high standard of security.

Leeds Bradford Airport Off-Site Car Park

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.3

All reviews

(6,321)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really great service and so simple and…

Really great service and so simple and easy to check-in on arrival and collect car on return. Regular shuttle bus runs means no waiting around to get to and from the airport, which is only two minutes away. Great value for money and would definitely recommend and use again this service in the future!

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Really easy to book. Minutes from Leeds Airport.
Clear,easy entry and quick service at reception.
Bus was waiting to transport us to the airport and dropped us outside terminal building
On return jumped straight on to a returning bus.
Very quick and friendly service again at reception.
Car was parked near the exit to allow fast onward journey.
Would highly recommend and would use again .

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Great Leeds airport parking

Use Sentinel every time we fly out of Leeds. So easy to use, never wait more than a few minutes for the bus or for dropping/collecting keys. Lots of drop off and pick up space so no squeezing in and out with suitcases. Prices spot on too and staff helpful and friendly. Bus drops off and picks up right outside the terminal, perfect.

July 26, 2025
Unprompted review
Rated 5 out of 5 stars

Great caring staff, excellent facilities

Parked my polestar for 10 nights whilst away on holiday, price was good. Staff are always very on the ball and organised from drop of to collection.

Coffee machine is a nice perk along with the ice lolly’s in the freezer 😍.

When we returned my eldest daughter fell at the airport whilst leaving departures and suffered some quite nasty grazes on her knees, arms, and hip. Sentinel staff were so concerned provided ice pack, wipes despite it not being anything to do with them. Shows how they put people first.

July 9, 2025
Unprompted review
Sentinel Car Park logo

Reply from Sentinel Car Park

Great to hear this. We have a fantastic team at Sentinel and everyone follows the ethos of putting the customer first - you can even call us up on the telephone! Ed

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service. Just arrived back and can not fault. Travelled straight to parking with their directions and got to it easy. Parked up , dropped keys and straight on a 2 min bus to airport. Got home back to parking on their own bus and car was sat waiting even that we were on a 40min delay. I would definitely recommend these to use . From now on I will be using .

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience. Very professional. Drivers helped with loading luggage. Fast and efficient key drop off /pick up.

May 3, 2025
Unprompted review
Rated 5 out of 5 stars

Very slick operation

Easy to book, very slick and organized drop off and pick up system. Busses regular and clean with pleasant drivers and not overfilled. Staff helpful. Would definitely book again.

April 26, 2025
Unprompted review
Rated 5 out of 5 stars

After my last holiday my car was stolen…

After my last holiday my car was stolen from outside my house. This holiday I was so nervous even leaving at sentinel. How wrong was I. So easy to book ,easy to drop of no waiting around jumped on bus straight to the airport. Coming home was even better ,bus was waiting within 15 minutes of landing I was picking my car up . Safe and secure no fuss . Staff are friendly and helpful . I will recommend everyone to use this place . Thankyou for a stress free holiday z

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service- everything was…

Fantastic service- everything was quick, efficient and good value for money. Staff were lovely and helpful. Wouldn’t hesitate to recommend-we will definitely be using them again. Thank you 😊

April 18, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company

We booked 1weeks parking ,but when in Portugal my wife tripped and broke her hip which ment we had to stay another week .we contacted Sentinal and they said on problem ,we offered to pay but they said under the circumstances there was nothing to pay .its good that there is still some caring and considerate companies out there .Many Thanks
Mr Mrs K Braham

March 8, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you

Our flight was delayed then cancelled after we had parked up. I just wanted to say thank-you to everyone who made our ready bad day a little easier. The guys were really great and very kind. And even processed a refund - Many thanks

April 4, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible Experience with Sentinel Parking – Leeds Bradford Airport

This was my first and definitely last time using Sentinel Parking. I chose this private parking service thinking my car would be safe, but it turned out to be a complete disaster.

1. Damaged Mirror – When I returned from my trip, I found my driver’s side mirror bent the wrong way. Whoever touched it clearly had no idea that it’s electric and could have been adjusted with a simple button press. Now, I need a new motor for the mirror, which costs £75.

2. Car Wouldn’t Start – My car wouldn’t start at all when I picked it up. At first, I thought the fuel pump had failed. The staff told me they had moved my car the day before and that it had trouble starting. I had to call a recovery service to tow it away. Later, at the garage, I found out they had jump-started my car but connected the cables incorrectly, frying the entire fuse panel. I don’t even know yet how much the repair will cost.

The staff seem friendly, and the location is relatively close to the airport, but I absolutely do not recommend this place. While waiting, I could see how they were moving cars around carelessly. I deeply regret trusting them with my car.

EDIT: Damage £435 + £190 towing the car. (as it wouldn't start at all). Thank you Leeds Sentinel Parking

March 29, 2025
Unprompted review
Sentinel Car Park logo

Reply from Sentinel Car Park

Hi Valentin,
This is a hard read and completely at odds with how we operate. I'm away at the moment, but would still expect to have been made aware if a complaint like this had been received - have you raised this with us directly? We use Noco boost packs that cannot blow the fuse board as they have reverse polarity protection. All I can see on your booking is a note querying whether your car has a ghost immobiliser because they could not start it. It's quite unusual for a battery to go flat in just one week, even in a 20 year old car. I will look into this in detail and contact you via email once I know more. We are, of course, responsible for any damage caused to your car by our actions and we will pay for repairs in full if your description is accurate. I'll be in touch later today. You can contact me ed@sentinelcarpark.co.uk in the meantime. Ed

*Update* - I have now looked into this. Our car parker did manually fold the mirror back into its normal position before moving your car. This is not something that he will have expected to cause damage, but we have communicated to drivers that they need to check for electric operation before manually unfolding mirrors. We take responsibility for this and will pay for the mirror repair.

The second point about the frying of the fuseboard by trying to jump start the car is entirely incorrect. No Sentinel operative even opened the bonnet of the car. The car started normally in the main compound behind our offices and cut out whilst being driven to the collection bay - 200-300m or so. There appeared to be no issue with the battery and nobody attempted to jump start the car. It was pushed into its final position. As mentioned above, the car is 20 years old and things can fail. I have asked Mr Opera for the number of the mechanic so I can discuss with him and understand why he decided we had used jump leads the wrong way around on the car battery when we hadn't even opened the bonnet of the car.

Rated 1 out of 5 stars

Bradford airport leeds


I had parking at your location from January 11th to January 25th for my Renault Trafic van with registration number FE09LNV. Upon returning, the first thing I noticed, and my wife noticed as well, was that the vehicle had been moved approximately 50 cm from where I had left it. Then, when I tried to start the vehicle, I found that the starter was no longer working properly. I managed to start the van by calling another vehicle to tow me. Today, I took the van to the mechanic, and after removing the starter motor, we found two electrical connections on it with the solder melted. Someone had tried to start the vehicle and kept the engine starter running too long until the solder melted.

I spoke today with the fleet manager, and I asked him to provide me with the CCTV footage of my van during the period it was at your location. I have not received this footage yet. If you do not provide me with this footage to verify what happened, I will file a claim against Sentinel Car Parking. I had to buy a new starter, pay the mechanic, lose two days of work, and pay for the vehicle that drag me.

January 25, 2025
Unprompted review
Sentinel Car Park logo

Reply from Sentinel Car Park

The van was not moved during the time you were away because we went to it to park it and it would not start. If it had been working properly when you dropped it off, it would have started and we would have parked it. It is not unusual for vehicles with 300,000 miles + to develop problems from time to time, but this does not mean we are responsible; we followed the normal procedure.

Rated 5 out of 5 stars

Excellent service

First time I've used Sentinel and will definitely use them again. Very efficient service, bus ready to take us to, and collect us from, the airport which is just 2 or 3 minutes away. Friendly staff. Highly recommend.

January 25, 2025
Unprompted review
Rated 5 out of 5 stars

Great professional service

We were collected from the airport yesterday evening and wanted to know how we add a review to your website it was excellent service and david was very helpful when we collected our keys great service

January 13, 2025
Unprompted review

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