Sentric Reviews 

Great company. Transparent and always deliver. The customer service is really helpful too!

They were ok before the new identification system came. How many times I tried, it fails.
So frustrating.

Live chat meant a conversation around joining Sentric dealt with all queries in the space of a short time. Gabrielle was well informed and helpful

This company has proved to be absolutely useless to me. I have made several complaints to them and I never get an answer. They only seem to be interested in Spotify. Since I no longer use Spotify, because they are a rip-off company, I don't upload songs to Spotify anymore. I am very angry.

Thief. Stop making copyright claims about things that don't belong to you.

I can only assume that many of the positive reviews here are fake. I did earn some money through Sentric, but I’ve never been able to get paid. It’s been months, and despite sending numerous emails to customer support, I’ve received no response at all.

Extremely frustrating experience. I strongly recommend staying away unless you’re okay with potentially losing your earnings.

Gabi and the staff at Sentric have done a wonderful job of tracking the airplay of my three Christmas singles, which were released last December: "Has Christmas Forgotten Me?" "Our Own Christmas" and "Don't Open 'till Christmas." They responded promptly to all my questions and concerns and addressed them, thoroughly. I will look forward to collaborating with them once again on the release of my upcoming single: "Paranormal High." Thank you, Sentric! Dr. Robert Tomaro

I joined with Sentric in 2023 and have never had an issue. The team is great and super responsive. Always knowledgeable and very helpful in all of my random queries.

They collected royalties I didn’t even know existed and the dashboard is super friendly for users. Will never leave sentric (unless I get noticed by a major hehehe)
and will recommend it to everyone I know. If you are an artist that is looking for something to boost you over the top, you can’t go wrong here.

Hello, good morning, I have a problem with my account on the composers. It's been more than a year and it's not active on the songs either. Don't check anything, and it's been a year since I uploaded them.

Grossly unprofessional.

Starting late 2023, Sentric required KYC documents in order to gain access to all aspects of my account. The process was fully automated, via a third party supplier, but consistently failed to launch, let alone complete, despite attempts on various browsers and various OS.

Emails to support raising the issue went unanswered.

Eventually, following several attempts to contact support I decided to terminate my account.

Bizarrely, this email received an immediate response, with no attempt to understand why I wished to, no response to my initial concerns.

Four months later Sentric are still listed as a publisher of my works on the PRS portal, despite their terms explicitly stating that they release themselves from this role within 28 days of account termination.

On top of that, despite several requests, no up to date royalty statement has been forwarded.

Based on my experience, and that of several others contributing here, it would seem like a good idea to steer well clear of this outfit.

Incredibly poor service. I closed my account last year (2024). Before closing I messaged to ask if the remaining royalties collected on my behalf would be paid to me, we are now in April 2025 and Sentric have not paid me this money. It is not a large amount of money, I will most likely just forget about it, but I thought I would share my experience of the general incompetence that seems to run through this company and as an example of how they conduct their business.
What's perhaps more alarming is that I have repeatedly asked for Sentric to delete my personal information and not only have they not complied (I can still login to my Sentric account), they do not even address this in email responses, instead they just send a blanket response of 'Fill in this form and we will pay you in the next payment run.'. Quite worrying that they don't take user privacy / data protection seriously and for that reason I wish I had never got involved with them.

Ive made over 200 dollars and ive still havent been paid,, years has passed i need my money i earned it.

I admire that Sentric has a great team that has been assisting me with my questions since I joined Sentric in January of 2025. Every time I emailed the support team with a question, one of the support members patiently & kindly answer my question.

I greatly appreciate the generosity of the Sentric support team.

I had an issue updating my account, and within 10 minutes it was sorted thanks to Joel on the Support Team. Really helpful and super fast service.

If you are here well done, you were wise enough to look up reviews before signing up. There is no support, which is a BIG problem especially if you land a Sync or have royalty disputes, just stay away guys, its not worth the trouble.

There is no support, if you have any problems you wont get assistance, which is not good at all especially if its something important like royalty payouts. Not recommended

One man support team, or should I say, one woman support team. Emails go unanswered. I did a switch to another publisher, and they were not compliant. They wouldn't give me a termination notice to provide to my new and much better publisher. I was lucky that my new publisher understood their unprofessional matter and went ahead with my publishing contract.

I would rate 0 if I could. If you are a musician who doesn't value their skills or their works, join Sentric music. This company owes me my own royalties and will not pay them despite many many emails over weeks. Customer service is non-existent. This is a company for stupid people who think it's an opportunity to better yourself as an artist, it isn't, it's total garbage, DON'T JOIN SENTRIC MUSIC.

Just keeps getting worse. They refreshed the website, I logged in once, but couldn't add my new releases and now whenever I try to log in, it still doesn't work, doesn't let me log in, and Customer Service is NON EXISTENT!

I've been with Sentric for 11 years and they've suddenly locked me out and stopped the payments saying I need to provide driving licence or passport ID photo (which I don't have). There's no way to get in touch and they won't answer the emails. meanwhile they are happy to take a cut of MY royalties. My bank is happy enough a sending me text verification - so what makes Sentric so high and mighty?