What a shitty quality. After I inserted my Ultra 2, the silicone cover slipped and I have two deep scratches on the case of my watch! Delivery also took a very long time, over 11 days. I didn't receiv... See more
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Beautiful design and looks awesome once Apple Watch is in the case. It is quite finicky and time consuming to unscrew the case and to shorten the bracelet though. Make sure you have a magnifying glass... See more
Company replied
Before purchasing, was told package would be shipped via Fedex/DHL, however they ended up using a different provider which took more than a month to arrive. Customer service was sometimes non existe... See more
Company replied
I have received your response to my complaint. I have gone through all my spam and other emails and have not found any communication from you. However, the crucial issue here is that I haven't receive... See more
Company replied
Company details
Written by the company
Premium and luxury Apple Watch case and bands, Leather, Stainless steel, silicon bands
Contact info
16192 Coastal Highway, 19958, Lewes, United States
- +1 (628) 600-5089
- info@serafinoluxury.com
- serafinoluxury.com
2.1
Poor
149 reviews
Replied to 40% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Strongly dont recommend !!!
This is rediclues. I dont recommended to but things from them. They sent me wrong item. They said that it is of course their fault. They offered to send me the right itemp and agree also that I can return wrong item on their cost and since then it pass like a month and no one bother to process this. Very unprofessional people owning and working at that company. I wanted to full refund so they offered only 50% and I agree to actually jave the right item I oreded and silence. Big silence. They are the best for dont give a shit about their customers. I strongly do not recommend anyone to do business with them.
December 6, 2025
Unprompted review
I find good design taste
I find good design taste, good materials and kind of easy to purchase website. I would like to find more options for ULTRA 49mm cases.
December 1, 2025
Size was wrong
Size was wrong, and I’ve been emailing them for more than 3 weeks and 4 emails and no response whatsoever.
October 14, 2025
Don't buy it, it's a scam
The quality and presentation of the product are not what I expected. I feel ripped off. It looks much better in the social media photos, with polished metal. What I received was a cruder, lower-quality product; it's not premium in any way, not in the details, the packaging, or anything else. I would pay around $80-$100 for this product, but not what it costs. Furthermore, the shipping process was cumbersome and slow. I absolutely do not recommend it.
October 28, 2025
That scammer took the money and never…
That scammer took the money and never sent the stuff. So lame! / Super trash!
October 15, 2025
Reply from Serafinoluxury
The reality is quite different. In order to ship to your country, we need some additional information to clear customs. We asked you for this information, and twice the shipment was returned to our warehouse because the ID number did not match your name, which is beyond our control.
We apologize for the frustration and if you wish, we will refund you 100%, but we would still like your order to be delivered, so if you could please email us the correct information, you will receive it free of charge and change your mind about what you wrote here. These insults, dictated by frustration, cause real damage to the image of a company that puts so much effort into its work every day. It is not respectful.
It's completely different from the…
It's completely different from the advertisement. I previously bought a similar product for 5000 yen. It's slow from shipping to arrival. I won't buy it again.
October 2, 2025
Reply from Serafinoluxury
If you have already purchased from us, it means that the quality of our products satisfied you and prompted you to buy again. We are sorry that this time we did not meet your expectations.
Beautiful design and looks awesome once…
Beautiful design and looks awesome once Apple Watch is in the case. It is quite finicky and time consuming to unscrew the case and to shorten the bracelet though. Make sure you have a magnifying glass when you do the procedure.
October 7, 2025
Reply from Serafinoluxury
Your feedback is greatly appreciated and will be shared with our team to continue motivating them to deliver excellent service.😍
Fast shipping & Great design
Fast shipping, 100% as describe in the website. Very nice looking and beautiful design. Thanks
August 20, 2025
Reply from Serafinoluxury
Thank you sincerely for this 5-star review. Positive feedback is never taken for granted—while frustration often motivates negative reviews, kind words like yours can sometimes be overlooked. That’s why your support means so much to us. We’ll be sharing your feedback with our team, as it’s a great source of motivation and encouragement to keep improving every day.
Watch band quality
This is my 5th time ordering from you and each one was great and the quality of your product was amazing.
August 1, 2025
Reply from Serafinoluxury
Thank you sincerely for this 5-star review. Positive feedback is never taken for granted—while frustration often motivates negative reviews, kind words like yours can sometimes be overlooked. That’s why your support means so much to us. We’ll be sharing your feedback with our team, as it’s a great source of motivation and encouragement to keep improving every day.
i never received my watch…
I NEVER received my watch… but paid $300 for the watch. i’m now wondering if this company has turned into a scam. I’ve been sending emails over the last few days with no replies. Please beware of buying.
July 14, 2025
Reply from Serafinoluxury
Mr. Wonsang,
You are aware that the last shipment was delayed due to an error on your part. You provided us with the wrong last name, which caused customs to keep returning the product to our warehouses. However, your product was finally delivered on September 18. We would greatly appreciate it if you could update your review.
最悪の会社
It's been a week since I placed the order, but it still hasn't been shipped. I've inquired but haven't received a response. It's the worst kind of scam company, so be careful.
July 11, 2025
Unprompted review
Reply from Serafinoluxury
Without an order number, we cannot help you. I imagine that your product has been delivered in the meantime. If so, we would appreciate an update to your review. Thank you very much.
Poor, poor, poor
It isn’t bad enough that I ordered this watch case in October, however it came with no instructions and no tools to open it up and place my Apple Watch. Very, very, very disappointed.
April 11, 2025
Reply from Serafinoluxury
You purchased a 46mm case, which does not require any tools to install. just open it with the side button. We also replied to you via email. We apologize for the wait, but you were well aware of the wait since you purchased it with PRE-ORDER. If you order today, we have all 46mm in stock and it would be delivered in 4 days. I hope you are enjoying the product, thank you.
I can’t find good point at all.
April 8, 2025
Reply from Serafinoluxury
can you kindly explain to us what happened, we will be glad to help you, you can also contact us by e-mail at info@serafinoluxury.com or via our social pages @serafinoluxury
I pre-ordered an item in November with…
I pre-ordered an item in November with an expected shipping date of December 2024. After December came and went with no updates, I reached out multiple times via email and received no response. Eventually, I was told there were production issues and the new estimated ship date was January 2025.
Again, there were no further updates until February. When I expressed my frustration with the lack of communication, I was met with a dismissive and unprofessional response — I was told it was my fault for “not understanding what I was purchasing.” The company took no accountability, instead blaming me and vaguely citing production issues as being “out of their control.”
From March to April, I heard nothing. I honestly forgot about the order until I finally received a shipping update recently. The item is supposedly on its way now, but after this experience, I will never purchase from this company again.
It typically took 3–4 emails just to get a single reply. Customer service was extremely poor, and their refusal to accept any responsibility was shocking. I’m a pretty laid-back person and have never felt compelled to leave a review—positive or negative—but this was just that bad. Being blamed for the company’s failure to communicate was incredibly disappointing.
Buying from this company feels like a gamble. You pay upfront, then cross your fingers you’ll actually receive your order, and hope you won’t have to fight to get any answers. I strongly advise others to steer clear.
April 11, 2025
Reply from Serafinoluxury
We are truly sorry to read your words and we fully understand your frustration.
However, we would like to point out that the product you purchased was clearly marked as a PRE-ORDER, with an expected waiting time that, unfortunately, extended beyond our initial estimates. We sincerely apologize for this delay.
Furthermore, we never intended to place the blame on you — our explanation was misunderstood. We fully take responsibility for the situation. In fact, all of our customers, including yourself, will receive a 20% partial refund as a gesture of apology.
What we meant to explain is that the delay was caused by our supplier, who initially guaranteed us a maximum production time of 45 days.
That said, we have never hidden the situation: we kept all pre-order customers updated by sharing videos, photos, and technical details about the production stages and the unexpected issues we encountered. Transparency is a core value for us.
We are confident that once the product is delivered, you’ll be pleasantly surprised by its exceptional quality, and the wait will have been worth it.
We also hope you might consider updating your review once you’ve received it.
The order was delayed for months
The order was delayed for months. Pathetic customer service. Despite asking to cancel and refund they still shipped me the product about about a 5 month delay. Absolutely untrustworthy company and you should not consider buying from them
April 11, 2025
Reply from Serafinoluxury
We are truly sorry to read your words and we fully understand your frustration.
However, we would like to point out that the product you purchased was clearly marked as a PRE-ORDER, with an expected waiting time that, unfortunately, extended beyond our initial estimates. We sincerely apologize for this delay.
That said, we have never hidden the situation: we kept all pre-order customers updated by sharing videos, photos, and technical details about the production stages and the unexpected issues we encountered. Transparency is a core value for us.
We are confident that once the product is delivered, you’ll be pleasantly surprised by its exceptional quality, and the wait will have been worth it.
We also hope you might consider updating your review once you’ve received it.
I didn't receive my product and…
I didn't receive my product and customer service is not responding
April 11, 2025
Reply from Serafinoluxury
Dear Ignacio,
You placed a total of five orders on our website. Four out of five have been successfully delivered, and you’ve never reported any complaints regarding them.
The only item still pending is the ELEMIAH 46mm, which was a pre-order at the time of purchase. After a slight delay, we're happy to inform you that it has now been shipped and is on its way.
You can expect delivery within the next 4–5 business days.
Please don’t hesitate to reach out if you have any questions – we're here to help.
Not to recommend
What a shitty quality. After I inserted my Ultra 2, the silicone cover slipped and I have two deep scratches on the case of my watch! Delivery also took a very long time, over 11 days. I didn't receive the promised 15% discount either! Absolutely not recommended!
February 7, 2025
Very bad quality. No return possibility. Scam.
I did not receive the item I purchased.
I asked for tracking number many times, did not get it as well. I received one email, in which I was told that tracking number will be provided soon. Very disappointing.
——————
Edit: I have received the item I purchased, after around 3-4 weeks. But it’s way different than in pictures. Quality is really low, it is even looking different than in photos. I wanted to return the item, but there is no return policy at the web and nobody is replying my emails.
Resume: It’s very disappointing and basically It is just a bit more sophisticated SCAM.
January 31, 2025
Unprompted review
Package has not arrived
December 21, 2024
Reply from Serafinoluxury
Hi Maria your order has been perfectly delivered on January 3, 2025. front door delivery with a picture proof you can check here: https://www.gofoexpress.com/tracking.html?searchID=GF5036055166312
if you have any problems please contact us at our email address info@serafinoluxury.com or just update your review because it does not represent the real experience, thank you.
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