Sera Labs Reviews 

172
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

They have no subscription but they keep sending and charging me . Cancelled subscription anyway still keep sending and charging me

Rated 1 out of 5 stars

Purchased face serum, received confirmation for entirely different product. Called. "Sr. Specialist" had no clue what the product was for as it was not on the website. Attempted to order correct pro... See more

Rated 1 out of 5 stars

First ingredient Sugar. Second ingredient Dextrose. Your ad was for a months supply, but the recommended dosage is 2 PCs which equals 15 days. 7 grams of sugar!!! I have a hard time believing Dr Oz... See more

Rated 5 out of 5 stars

I've been using Radiant for about three years now, and I notice a BIG difference. My skin looks so healthy and youthful--I constantly get comments on my appearance. I've also noticed a difference wi... See more

Company replied

Company details

  1. Cosmetic Products Manufacturer
  2. Beauty Product Supplier
  3. Pharmaceutical Lab

Written by the company

SeraLabs is a trusted leader in wellness and beauty, offering products with cutting-edge technology, superior ingredients, and science-backed, proprietary formulations.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

172 reviews

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2.4

All reviews

(172)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Nichole Kidman’s Nighttime Routine Is a must HAVE!!!!

This bundle is my absolute favorite! It has the foaming cleanser, eye serum and moisturizer.

The cleanser is gentle and leaves my skin clean and calm. The Adoring Eye Serum absorbs quickly and reduces puffiness and brightens my under eyes. Freedom Moisturizer has increased the elasticity and firmness of my skin. I use this bundle – day and night!! The products are plant based and have clean ingredients. Best of all, you can’t get these kinds of products for this price anywhere else, and with the results I have seen - amazing! Way to go Mrs. Kidman – you are stunning.

September 12, 2023
Unprompted review
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Reply from Sera Labs

Brianna,
We're so glad you're enjoying Nichole Kidman's Nighttime Routine. We love to read such great reviews from our happy customers! Thank you so much for taking the time to let us know about your positive personal experience, We also couldn't agree with you more - Nicole is stunning.
Best regards, Sera Labs

Rated 3 out of 5 stars

Caused eye infection-Adoring eye serum

I've never been allergic to anything, but this product gave me an eye infection. After 4 days of using it, I developed an infection and sties in my eye. I contacted a doctor and received antibiotic eye drops. Three weeks later, thinking maybe it was a fluke, I used the product again for 3 days. Not a fluke, I got the same infection. I had bought two bottles; the company will only refund the unopened one. I was also responsible for the shipping costs and getting a tracking number along with a restocking fee (which I have yet to know what it is). I bought this on a whim seeing Nicole Kidman supported it. Highly disappointed.

Update 9/11/23-Seratopical rep reached out and refunded my total order. I am still taking care of the eye infection but really appreciate the customer service. Thank you Jamie!

September 2, 2023
Unprompted review
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Reply from Sera Labs

Jelena,

We’re sorry that you have had a negative experience with Sera Labs. We take our customer’s satisfaction seriously, and are continually working on ways to improve our customer care. Thank you for giving us the opportunity to make things right for you.
Sincerely,
Sera Labs

Rated 5 out of 5 stars

This Stuff Really Works

This Stuff Really Works – Nutri-Strips SleepA.S.A.P.
I fall asleep in minutes. These strips seriously work and I sleep through the night.

I wake up feeling rejuvenated with no grogginess. Now I sleep great every night thanks to Sleep ASAP!

April 5, 2023
Unprompted review
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Reply from Sera Labs

We're so glad you're enjoying our SleepA.SA.P. We love to read such great reviews from our happy customers! Thank you so much for taking the time to let us know about your positive personal experience.

Best regards,
Sera Labs

Rated 5 out of 5 stars

Love DNA Complex.

July 31, 2023
Unprompted review
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Reply from Sera Labs

Hi Chris,

We're so glad you're enjoying our DNA Complex. Thank you for sharing your before and after pictures of the visible and wonderful difference. We love to read such great reviews from our happy customers! Thank you so much for taking the time to let us know about your positive personal experience.

Best regards,
Sera Labs

Rated 5 out of 5 stars

Wonderful product

Wonderful product! – Cracked Heel Soufflé’


I love Cracked Heel Souffle’ and use it daily. It smells great, it goes on smoothly, and it makes my feet feel terrific. It helps with rough or calloused skin and absorbs quickly, and it never feels greasy.
This is the best foot moisturizer I've ever found! Another excellent product from Sera Labs!

July 12, 2023
Unprompted review
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Reply from Sera Labs

We're so glad you're enjoying our Cracked Heel Soufflé'. We love to read such great reviews from our happy customers! Thank you so much for taking the time to let us know about your positive personal experience, especially about our Customer Service Team!
Best regards,
Sera Labs

Rated 5 out of 5 stars

Adoring is Adoring!!!

Adoring is Adoring!!!

I have the monthly subscription for Adoring Eye Serum, and I just love this product. It has helped diminish the look of my fine lines and wrinkles.
It is improving my puffiness and has tightened my skin. If your skin needs a little TLC this is a must have. On another note, I went out of state for a few months and contacted their Customer Service and the rep was able to immediately stop my subscription, until I returned. Easy ordering, easy process and easy decision to keep on using. You will adore Adoring just like me.

July 7, 2023
Unprompted review
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Reply from Sera Labs

We're so glad you're enjoying Adoring Eye Serum. We love to read such great reviews from our happy customers! Thank you so much for taking the time to let us know about your positive personal experience, especially about our Customer Service Team!
Best regards,
Sera Labs

Rated 5 out of 5 stars

DNA COMPLEX

DNA COMPLEX - Instant Face Lift

I love that it not only works instantly but accumulates over time.
Feels great on the skin and didn’t leave any white residue, like all the other under eye products I have tried.
I have been recommending this to all my friends and family.

July 12, 2023
Unprompted review
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Reply from Sera Labs

We're so glad you're enjoying our wonderful DNA Complex. We love to read such great reviews from our happy customers! Thank you so much for taking the time to let us know about your positive personal experience!
Best regards,
Sera Labs

Rated 5 out of 5 stars

Love the Results

Love the Results. My Fine lines and puffiness around my eyes are noticeably reduced. This is a must try.

When I originally ordered I messed up with my address. I called customer service, and they updated my mistake immediately.

May 5, 2023
Unprompted review
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Reply from Sera Labs

Hi Lori, I see that you have been purchasing the DNA Complex for the last couple of months. We're so glad you're enjoying it. We love to read such great reviews from our happy customers! Thank you so much for taking the time to let us know about your positive personal experience, especially about our Customer Service Team!
Best regards,
Sera Labs

Rated 5 out of 5 stars

Youthful who? Youthful you!

So I bought the Youthful You Bundle for my best friends mom awhile back. I thought it would be a great gift for a little self care moment. I added this to a basket filled with some additional self care items like a facial steamer, a headband, good smelling candle, etc. let’s just say I won some points in being a good friend. That’s besides the point. I saw my friends mom on Sunday during a baby shower and WOW. She actually looks different, a bit more rested, and her skin does have a youthful glow to it. I’m surprised. She looked great before but this actually made a noticeable difference. She was getting compliments left and right. She told me this is the best she has felt and she finally wants to apply makeup again because her foundation isn’t settling into her “wrinkles” anymore.This set makes a great gift! I would definitely recommend! I’ve never seen her look and feel so confident. I also just realized you can get these products as a subscription and get them sent every few months. I think this a great addition to the website especially with online shopping these days. Why would you go to a store if Sera Labs can deliver to your door step.

July 9, 2023
Unprompted review
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Reply from Sera Labs

Amanda, thank you for taking your time to share your experience and view on our products. The Youthful Bundle is one of my personal favorites and by the way you sound like a wonderful best friend. Thank you for recommending our products.
Best regards,
Sera Labs

Rated 5 out of 5 stars

Great customer service

February 1, 2023
Unprompted review
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Reply from Sera Labs

Thank you so much for taking the time to let us know about your positive personal experience, especially about our Customer Service Team!
Best regards,
Sera Labs

Rated 5 out of 5 stars

Reasonably Priced

Great reasonable priced products. Must try!

March 1, 2023
Unprompted review
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Reply from Sera Labs

We love to read such great reviews from our happy customers! Thank you so much for taking the time to let us know about your positive personal experience.
Best regards,
Sera Labs

Rated 5 out of 5 stars

The Serum Bundle

Love this bundle of three. It has improved the appearance of my skin. Highly recommend and so affordable!

May 28, 2023
Unprompted review
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Reply from Sera Labs

We're so glad you're enjoying our brightener, under eye, face & neck serum. We love to read such great reviews from our happy customers! Thank you so much for taking the time to let us know about your positive personal experience.
Sera Labs

Rated 5 out of 5 stars

Great products!

April 1, 2023
Unprompted review
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Reply from Sera Labs

Thank you for the 5 Stars and for taking the time to let us know about your positive personal experience.

Rated 5 out of 5 stars

Gleaming-Absolutely Amazing

My dark spots faded significantly after using this product.
Lightweight yet moisturizing. I love that it uses natural ingredients, too.
Must Try!

March 3, 2023
Unprompted review
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Reply from Sera Labs

We're so glad you're enjoying our wonderful Gleaming Brightener. We love to read such great reviews from our happy customers! Thank you so much for taking the time to let us know about your positive personal experience!
Best regards,
Sera Labs

Rated 5 out of 5 stars

DNA Complex

Immediate Results! DNA Complex

I've tried everything and – finally a product that keeps its promises.
Highly Recommend.

June 8, 2023
Unprompted review
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Reply from Sera Labs

We're so glad you're enjoying our wonderful DNA Complex. We love to read such great reviews from our happy customers! Thank you so much for taking the time to let us know about your positive personal experience!
Best regards,
Sera Labs

Rated 3 out of 5 stars

Ordered $80 serum, didn't receive, a month later I was contacted and a replacement shipped

Ordered $80 serum. Watched the tracking as it was delivered to the wrong address/zip code. Filed a claim with USPS who came back and said "misdelivered, sorry, contact the vendor". Multiple emails and calls, nothing. Now working with credit card company to get a refund.

EDIT: the response tells me to send mail to the same email address I've sent 5 emails to with no response.

EDIT: almost a month later and several bad reviews left different places, someone contacted me. They shipped me the product, which I received and am pleased with. So I'm upping the rating to three stars - it shouldn't have taken SO MUCH EFFORT to get a response, but I did eventually get one.

May 16, 2023
Unprompted review
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Reply from Sera Labs

Hi Greg, We’re sorry that you have had a negative experience with Sera Labs. We take our customer’s satisfaction seriously, and are continually working on ways to improve our customer care. Please email us at Customercare@seralabshealth.com with your name and address so we can assist you ASAP. Best, Sera Labs

Rated 3 out of 5 stars

Products not worth the money IMO

I received my order for Freedom day/night cream. First of all the jar was not sealed and about 3/4 full. And, the invoice said, not packed for retail???? I called them immediately and the customer service person said, send a picture I did and heard nothing back. Besides that the product does nothing. I also bought some hand oil. That also does nothing. Save your money. Shame on you Nicole!

UPDATE. I did receive a completely new and sealed jar of the Freedom day and night cream. They also sent a sample of another product. This is why I will update my review from 1 star to 3 stars.... for their very good customer service. I'm still not crazy about the product but I will keep using and give it a chance.

March 11, 2023
Unprompted review
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Reply from Sera Labs

Hi Diane, We are sorry to hear about your experience with us! We see your order in our system and reaching out separately to assist you. Best, Sera Labs

Rated 1 out of 5 stars

Buyer Beware - Should Have Read The Reviews

My advice to anyone thinking of purchasing anything from Sera Labs is, "DO NOT DO IT"!!
I bought a "buy two - get one free" offer and they changed the order to a quantity of five items.
I called them within five minutes of placing the order and they refused to cancel or change the order saying "the order is already being processed and cannot be changed".
They tried to offer me a 10% discount to keep the order. If they allow you to return an order,
DO NOT DO IT!! They will impose exorbitant restocking fees! (read the return policy).

If you paid with a credit card, your best option is to forego all the aggravation of dealing with scammers. CALL YOUR CREDIT CARD COMPANY OR BANK and ask for the dispute department and let them handle it. They are really good at what they do.

January 7, 2023
Unprompted review
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Reply from Sera Labs

Hi Ed, We’re sorry that you have had a negative experience with Sera Labs. We take our customer’s satisfaction seriously, and are continually working on ways to improve our customer care. Please email us at Customercare@seralabshealth.com with your name and address and we will investigate why this happened. Best, Sera Labs

Rated 5 out of 5 stars

Adored with Seratopical ADORING!

Our harsh, cold winters always dry my skin; so I was pleasantly surprised when the lady at the ticket booth for the Christmas light show at the Zoo asked me if it would be a youth or adult admission. I turned to my 34-year-old daughter who said “yes I heard that, I was a bit insulted because she didn’t ask me the same.” She was calmed by the reminder that she was 8 months pregnant. I am very pleased with the results of ADORING. Thank you Sera Labs!

December 9, 2022
Unprompted review
Rated 5 out of 5 stars

My skin looks great!

I started using the Seratopical Revolution cleanser and day and night moisturizer about 2 months ago and I'm so glad I found these products! Not only do they feel great when I put them on, I really see a positive difference in the look of my skin. Plus, the cleanser smells amazing! Thanks Sera Labs!

February 2, 2023
Unprompted review

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