Product arrived in good condition. Started using it April 20, 2026 and approximately every 12 days after that...have noticed a definite improvement in my crows feet and under eye lines and lines arou... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Well I'll tell you I had your product 2 weeks before I started it, because I was afraid I would be disappointed 😞 as I have been so many times with other skin care products that promise you so much... See more
Company replied
My daughter purchased the item for me but it wasn't something I would use. Vanessa in customer service was so incredibly helpful throughout the whole return process. Im in Australia and she guided me... See more
Company replied
Delivery of Seranova micro infusion kit was quick. Contained detailed instructions on how to use the product and also had a very helpful video link regarding the application. The product did not bothe... See more
Company replied
You should know
4.5
Excellent
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 90% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Veronica at Seranova was great
Veronica at Seranova was great! She resolved my situation very quickly and very professionally.
Thank You Veronica!
June 4, 2026
Unprompted review
Reply from Seranova
Thank you for your review!
We are so glad Veronica was able to resolve your situation quickly and professionally. That is exactly the standard we strive for and it is wonderful to hear it came through for you.
We will make sure she knows how much her help was appreciated!
Warm regards,
Seranova ✨
I loved the results of the product but…
I loved the results of the product but I didn't like the needling feeling on my shin. I was just to avoing and irritating feeling
May 12, 2026
Unprompted review
Reply from Seranova
Thank you for your review!
We are so glad the product is delivering results you love! Some sensitivity during treatment is completely normal and often eases with each session as your skin adjusts. If the discomfort persists we would encourage you to reach out to our team at info@seranovabeauty.com and we will be happy to offer some guidance to make the experience more comfortable for you.
We look forward to your continued results!
Warm regards,
Seranova ✨
So far, so good!
I just began the treatment and so far, it's great. I spoke with both Juan and Percy who helped me with all my questions. Thank you! :)
June 4, 2026
Unprompted review
Reply from Seranova
Thank you for your review!
What a great start to your Seranova journey! We are so glad Juan and Percy were able to answer all your questions and set you up for success. We look forward to hearing about your results as your treatments progress!
Warm regards,
Seranova ✨
RETURNED ALL ITEMS TWO WEEKS AGO - NO REFUND YET!!!!
I arranged the return of my opened Seranova package over two weeks ago now. I sent via FedEx tracked courier with a requirement for signature by Seranova on receipt. FedEx sent confirmation of signed receipt by Seranova - and despite it being 10 working days post receipt I am still being pawned off by their customer service team stating that the warehouse has not yet confirmed receipt.
June 4, 2026
Unprompted review
Vanessa was a great help
Vanessa was a great help! Very responsive, professional and handled my case quickly. Thank you Vanessa!
June 3, 2026
Unprompted review
Reply from Seranova
Thank you for your review!
Responsive, professional and quick to resolve is exactly the standard we hold our team to and we are so glad Vanessa delivered just that for you.
We will make sure she knows how much her help was appreciated!
Warm regards,
Seranova ✨
My daughter purchased the item for me…
My daughter purchased the item for me but it wasn't something I would use. Vanessa in customer service was so incredibly helpful throughout the whole return process. Im in Australia and she guided me through how to send it back print out labels and add the tracking number.
Thankyou Vanessa for your first class service
June 4, 2026
Unprompted review
Reply from Seranova
Thank you for your review!
We are so glad Vanessa was able to guide you through the return process so smoothly all the way from Australia. Walking you through every step from labels to tracking is exactly the kind of hands on support every customer deserves regardless of where they are in the world.
We will make sure Vanessa knows how much her first class service was appreciated!
Warm regards,
Seranova ✨
Ethical customer focused company
This company has high ethics and I would highly recommend. It is absolutely the best customer service experience I’ve ever had. I was made to feel comfortable even although I created the problem. Although I felt a bit stupid I was treated with the greatest of respect and rather than feeling diminished I felt valued and competent. They listened, understood and offered me good solutions but again I have to say that the best part was just the constant constructive dialogue to help me.
Thank you Christian, as a representative of Seronova, you really made my day !
May 28, 2026
Unprompted review
Reply from Seranova
Thank you for this truly heartfelt review!
Making every customer feel respected, valued and heard regardless of the situation is at the core of everything we do and it is so wonderful to hear that Christian embodied that so beautifully. Constructive dialogue and genuine care are the hallmarks of great customer service and it sounds like he delivered that in every way.
We will make sure Christian knows just how much of a difference he made to your day!
Warm regards,
Seranova ✨
Responses from my emails was fast and…
Responses from my emails was fast and very supportive, thanks to Sophie, Nick and vanessa.
June 4, 2026
Unprompted review
Reply from Seranova
Thank you for your review!
We are so glad Sophie, Nick and Vanessa were all able to assist you with such speed and support. Having a team that works together to take great care of our customers is something we truly pride ourselves on.
We will make sure all three of them know how much their help was appreciated!
Warm regards,
Seranova ✨
Top-Tier All The Way
Archie provided a swift, courteous, and highly professional response to my inquiry about combining Seranova with other treatments. Exceptional customer service from trained personnel, paired with top-tier products, makes a lasting impact. Plus, I absolutely love how effortless it is to apply!
May 16, 2026
Unprompted review
Reply from Seranova
Thank you for your review!
We are so glad Archie was able to provide such swift and knowledgeable guidance on combining treatments. Having a well trained team that can offer informed and professional advice is something we truly invest in and it is wonderful to hear that made such a positive impression.
We will make sure Archie knows how much his support was appreciated and we look forward to your continued results!
Warm regards,
Seranova ✨
Great customer service
Niel took care of my request timely and to my satisfaction with little interaction. I was very pleased.
June 1, 2026
Unprompted review
Reply from Seranova
Thank you for your review!
Quick, efficient and to the point is exactly how great customer service should feel and we are so glad Niel delivered just that for you.
We will make sure he knows how much his help was appreciated!
Warm regards,
Seranova ✨
excellent products
The product is excellent for my fine lines and improve softness of my skin. Really love how I look. For me, that's saying a lot. Received order in very timely manner.
June 1, 2026
Unprompted review
Reply from Seranova
Thank you for your review!
Improved fine lines, softer skin and loving the way you look is the most wonderful result we could hope for any customer. That last part truly says it all and we are so glad Seranova has made that kind of difference for you.
We look forward to your continued results!
Warm regards,
Seranova ✨
Customer service done right
Customer service done right. I was surprised to see a subscription order, and was ready to have to put up a fight. Positive experience to my surprise! Seranova offered to reduce the price on the already shipped order OR accept the return. No hassle, no arguing with me, no saying, "you're the one that hit the button" - I just started using the product, and will say, if it is even 1/2 as good as they say, they have a customer for life. Excellent.
June 3, 2026
Unprompted review
Reply from Seranova
Thank you for your review!
We love that you came prepared for a fight and left pleasantly surprised! Offering clear and fair options without any hassle or judgment is exactly how we believe every customer should be treated. We are also so excited for you to continue discovering the product and we have a feeling you are going to love the results.
Welcome to the Seranova family!
Warm regards,
Seranova ✨
I think it's a good product
I think it's a good product! Wish the bottle of syrum was easier to open, but I keep a needle 0nose pliers in my bathroom drawer now
June 3, 2026
Unprompted review
Reply from Seranova
Thank you for your review and we love the resourcefulness!
We are glad the product is delivering good results for you. Your feedback on the serum bottle is noted and we completely understand the frustration. Please feel free to reach out to our team at info@seranovabeauty.com and we will be happy to help.
We look forward to your continued results!
Warm regards,
Seranova ✨
Marie was most helpful in correcting my…
Marie was most helpful in correcting my new shipping information. She is also sending me another package since my order went to the wrong address.
She was courteous, quick to respond, and quick to offer a great solution.
June 3, 2026
Unprompted review
Reply from Seranova
Thank you for your review!
We are sorry to hear your order went to the wrong address but so glad Marie was able to step in quickly and take care of everything with such courtesy and efficiency. Getting a replacement on its way to you right away is exactly the kind of solution every customer deserves.
We will make sure she knows how much her help was appreciated!
Warm regards,
Seranova ✨
forehead wrinkles, crows feet, and creases in cheeks around mouth. Also, I can feel a difference in my skin texture... so much more smooth.
I can see and feel the difference in my skin. I used this every 2 weeks and was able to see visible differences in the wrinkles on my forehead, crows feet, and the sides of my cheeks. I am very grateful to have found this wonderful product! I will be renewing another 3-month subscription!
June 3, 2026
Unprompted review
Reply from Seranova
Thank you for your review!
We are so glad you found us and we look forward to continuing your journey together with your next three month subscription!
We appreciate your support in Seranova.
Warm regards,
Seranova ✨
A quick note of thanks to Christian for…
A quick note of thanks to Christian for making my request happen. my request was met with assurance, professionalism and care. Thank you Christian!
June 3, 2026
Unprompted review
Reply from Seranova
Thank you for your review!
Assurance, professionalism and care in every interaction is exactly what we strive for and it sounds like Christian delivered all three. We will make sure he knows how much his help was appreciated!
Warm regards,
Seranova ✨
The representative was pleasant and…
The representative was pleasant and thorough when checking on my transaction. I was very pleased with the interaction. Her name was Veronica at Seranova.
June 3, 2026
Unprompted review
Reply from Seranova
Thank you for your review!
Pleasant and thorough is a wonderful combination and we are so glad Veronica delivered just that during your interaction. We will make sure she knows how much her attentiveness was appreciated!
Warm regards,
Seranova ✨
I am only 6 weeks into this program
I am only 6 weeks into this program. Thus far I don’t notice any significant changes. I had hoped to see progress halfway through the program but I’m willing to wait the full 3 months.
April 25, 2026
Unprompted review
Reply from Seranova
Thank you for your review and for your patience!
It is completely normal not to see significant changes at the six week mark as results tend to build gradually and often become more visible closer to and beyond the three month point. Your commitment to seeing the full program through is exactly the right approach.
We look forward to hearing about your results at the end of your first round!
Warm regards,
Seranova ✨
I had a problem with my order and…
I had a problem with my order and Veronica with customer service helped me with my situation. She was very professional with my questions. Thank you Veronica.
June 3, 2026
Unprompted review
Reply from Seranova
Thank you for your review!
We are so glad Veronica was able to handle your situation with professionalism and care. That is exactly the standard we hold our team to and it is great to hear it made a difference.
We will make sure she knows how much her help was appreciated!
Warm regards,
Seranova ✨
This was shipped very fast and I am 2…
This was shipped very fast and I am 2 months into my 6 month program and the results have been amazing!!! They started after the first treatment. I can’t wait to see the final results and highly recommend this product!
May 1, 2026
Unprompted review
Reply from Seranova
Thank you for your review!
Fast shipping and amazing results from the very first treatment two months in is everything we love to hear. With four months still ahead of you the best is yet to come and we are so excited for you to see the final results.
We truly appreciate your recommendation!
Warm regards,
Seranova ✨
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.