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serenalpes.com Reviews 843

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TrustScore 4.5 out of 5

4.4

Vitamin and Supplements Store
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Company details

  1. Vitamin and Supplements Store
  2. Health and Beauty Shop

Written by the company

Serenalpes est née de la volonté de proposer les meilleures solutions naturelles pour vivre sa santé, pleinement et sereinement. Ses formules s’appuient sur les dernières avancées de la recherche scientifique sur la nutrition, la micro-nutrition et la nutrithérapie. Chaque produit est composé des meilleurs ingrédients, garantis sans OGM, sans pesticides, sans excipients dangereux. Un conseil scientifique formé d’experts de la nutraceutique, de biologistes, de journalistes scientifiques, de médecins, valide chaque nouvelle formule : la composition exacte des ingrédients, leur origine, leur qualité et leur performance. Dans une logique de “circuit-court”, Serenalpes a choisi de distribuer directement ses produits pour éviter les intermédiaires et permettre de proposer la meilleure qualité, au meilleur prix.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

843 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Following my bad experience

Following my bad experience, I wanted to report that Serenalpes have corrected last transaction and credited my account. This shows that after all this is a very serious company and for sure if I will need something in the future I will definitely purchase from them without any doubt.

February 12, 2026
Unprompted review
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Reply from serenalpes.com

Dear Sir,

Thank you for your comment. We are delighted that your exchanges with our customer service team ultimately led to your satisfaction.

We strive to respond as clearly and promptly as possible to all of our customers' requests.

Your satisfaction is important to us.

Kind regards,
The Serenalpes team

---

Cher Monsieur,

Nous vous remercions pour votre commentaire et sommes ravis que vos échanges avec notre service client vous aient finalement apportés satisfaction.

Nous tâchons de répondre de la manière la plus claire et la plus réactive possible aux demandes de chacun de nos clients.

Votre satisfaction nous tient à cœur.

Bien à vous,
L'équipe Serenalpes

Rated 4 out of 5 stars

Everything went without a hitch

Everything went without a hitch. From order to delivery deserves a 5. But because you have not given me enough time to try your product, i must mark you down to a 4. If your product is as good as your service, then you will get a 5

August 7, 2024
Unprompted review
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Reply from serenalpes.com

Cher Monsieur,

Merci infiniment pour votre commentaire très apprécié.

L'avis de nos clients compte énormément pour nous.

Bien à vous,
L'équipe Serenalpes

//

Dear Sir,

Thank you very much for your much appreciated comment.

Our customers' opinions are very important to us.

Best regards,
Serenalpes team

Rated 1 out of 5 stars

Do not buy from this company

We had to cancel our credit card, as this company keeps charging our accounts every month. Do not buy from them. It is a scam.

April 11, 2024
Unprompted review
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Reply from serenalpes.com

Cher Client,

Nous vous remercions d’avoir partagé votre avis et sommes navrés de lire votre mauvaise expérience suite à votre achat.

Nous serions ravis de pouvoir vous aider mais pour cela il nous faudrait un moyen d'identifier votre dossier client avec votre Nom et Prénom ou votre adresse e-mail par exemple.

Notre service client reste à votre disposition pour toute question du lundi au vendredi de 8h à 18h et le samedi de 9h à 17h au 0033 1 84 35 01 00 (en Français uniquement).

Cordialement,
L’équipe Serenalpes

//

Dear Customer,

Thank you for sharing your opinion and we are sorry to read about your bad experience following your purchase.

We would be delighted to help you but to do so we would need a way of identifying your customer file with your first and last name or your e-mail address for example.

Our customer service team is available to answer any questions you may have from Monday to Friday from 8am to 6pm and on Saturdays from 9am to 5pm on 0033 1 84 35 01 00 (in French only).

Yours faithfully
The Serenalpes team

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