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Review summary

Created with AI, based on recent reviews

Evaluating 501 reviews, reviewers had a great experience with this company. Customers are really happy with the quality of the products, noting that they are effective and deliver noticeable results for various health concerns like digestion, bloating, and energy levels. Many appreciate the natural ingredients and find the products helpful for gut health and detoxification. The customer service is frequently praised for being top-tier, with staff showing genuine care and providing quick, helpful responses. However, some people were dissatisfied with the product, experiencing allergic reactions or finding it ineffective. There are also concerns regarding order fulfillment, with some customers reporting significant delays, missing shipments, or unauthorized recurring orders. Additionally, a few reviewers mentioned issues with customer service communication, such as unanswered calls and emails, or difficulty resolving problems with orders.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many expressing satisfaction, noting benefits like... See more

Quality

Reviewers mention positive feedback about quality, with many describing the product as "amazing" and... See more

Order

Consumers find order experiences to be ambiguous, with many reporting issues such as receiving incorrect... See more

Delivery service

People report ambiguous experiences with delivery service, with many customers praising fast shipping,... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the excellent and amazing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The only reason this experience wasn’t a 5 is because I had to place a claim to receive the additional free product (buy 3 get 3 free). The email exchange took place within hours, and I was informed... See more

Company replied

Rated 4 out of 5 stars

Wasn't expecting instant results but I am pleased noticing a difference . Got my fingers crossed hoping to see more results soon. .Going on2 nd week .

Company replied

Rated 4 out of 5 stars

Bitter soup is great for bowel motility. I love it no more constipation although if I skip for a day their is no bowel movement

Rated 4 out of 5 stars

This products works like clock work,everyday. The bloating that I was having has now gone down alot, my energy is better.the taste isn't bad after you get use to it. I would recommend this product t... See more

Company replied


Company details

  1. Vitamin and Supplements Store

Written by the company

-Focused on providing a modern herbal experience using ancient & organic remedies.


Contact info

4.0

Great

TrustScore 4 out of 5

668 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 59% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 4 out of 5 stars

Product is great but thecourier service…

Product is great but thecourier service you use just left my package at the wrong apartment. Luckily they knew who we were and returned it to the office.

April 30, 2026
Unprompted review
Sereneherbs logo

Reply from Sereneherbs

Thank you for your feedback! We’re so glad to hear that you’re enjoying the product, though we’re very sorry about the delivery issue with the courier service.

We understand how frustrating that situation must have been, and we’re thankful the package was safely returned to your office. Your feedback is truly appreciated, and we’ll continue working to improve the delivery experience for our customers.

Rated 4 out of 5 stars

This products works like clock…

This products works like clock work,everyday. The bloating that I was having has now gone down alot, my energy is better.the taste isn't bad after you get use to it. I would recommend this product to friends/family.

Thea

May 5, 2026
Unprompted review
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Reply from Sereneherbs

Thank you for sharing your experience with us! We’re so happy to hear that the product is working like clockwork for you and that your bloating has gone down while your energy has improved. It’s also great to know that the taste became easier over time! Your recommendation to friends and family truly means a lot to us

Rated 5 out of 5 stars

Pablo was such a courteous person

Pablo was such a courteous person! Great experience!

May 5, 2026
Unprompted review
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Reply from Sereneherbs

Thank you for your kind words! We’re so happy to hear that Pablo provided you with such a great experience. He truly cares about our customers, and we’ll be sure to pass along your feedback to him!

Rated 4 out of 5 stars

1 week in

1 week in. Lots of bathroom breaks and gases. I was feeling a bit fatigue not sure if it's from the drink or something else. My sugar cravings have decreased since starting. So far it feels like gas bubbles as leaving my body.

May 9, 2026
Unprompted review
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Reply from Sereneherbs

Thank you for sharing your experience with us! It sounds like your body is definitely adjusting during this first week. Increased bathroom visits and gas can happen as part of the cleansing process, and we’re glad to hear that your sugar cravings have already started decreasing.

Regarding the fatigue, everyone’s body responds differently during detox, so staying hydrated and listening to your body is very important. We’re happy to hear that overall it feels like your system is releasing built up gas and toxins.

Rated 5 out of 5 stars

Great product!

Great product!

May 9, 2026
Unprompted review
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Reply from Sereneherbs

Thank you for your feedback! We’re so happy to hear that you’re enjoying the product!

Rated 5 out of 5 stars

Worth the Experience

So, I read other reviews but the best review is one of my own. This product has lived up to its expectations thus far. I will be done with week one on Sunday. Yes, it’s not the best taste in the world but it’s worth the benefits. I feel more energized and I am less bloated. I wouldn’t suggest waking too far from the house on the first week. This week I will adventure half mile up and half mile back to stay safe from having uncomfortable stomach encounters. After the first set of bottles, I will take a break, then come back in a month from a clean diet. I will do a Utube video after the 1st month. Oh, the taste won’t be so bad after while.

May 8, 2026
Unprompted review
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Reply from Sereneherbs

Thank you so much for taking the time to share such a detailed experience! We’re so happy to hear that the product is living up to your expectations and that you’re already feeling more energized and less bloated after just the first week. We definitely had a laugh at your “don’t wander too far from the house” advice 😄 The first week can absolutely be an experience for some people as the body adjusts and begins the cleansing process. We also love your positive attitude about the taste many customers say the same thing, that it gets easier over time!

It sounds like you have a great plan in place with your clean diet and reset period, and we’re excited to hear about your continued progress. A YouTube update after your first month sounds amazing!

Rated 5 out of 5 stars

Order was delivered quickly

Order was delivered quickly. Product seems to be doing the job once I got it into some apple juice to make it more palatable.

May 9, 2026
Unprompted review
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Reply from Sereneherbs

Thank you for your feedback! We’re glad to hear that your order arrived quickly and that the product is working well for you. Mixing it with apple juice is definitely a great way to make the taste more enjoyable!

Rated 5 out of 5 stars

Pablo was great

Pablo was great, so helpful and kind!!!!

May 8, 2026
Unprompted review
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Reply from Sereneherbs

Thank you for your kind words! We’re so happy to hear that Pablo was able to help and provide such a kind experience. He’ll definitely appreciate your feedback!

Rated 5 out of 5 stars

I reached out to Serene Herbs to ask…

I reached out to Serene Herbs to ask for some clarity in the dosing and recommended schedule of taking these products together. Pablo got back to me very quickly, and with very thorough and thoughtful instructions. I appreciated his attention to detail and genuine care in helping me. Thanks Pablo!

May 7, 2026
Unprompted review
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Reply from Sereneherbs

Thank you so much for sharing your experience! We’re so glad to hear that Pablo was able to provide quick, thoughtful, and detailed guidance regarding your dosing schedule. He truly cares about making sure our customers feel confident and supported while using our products. We’ll be sure to pass along your kind words to him

Rated 5 out of 5 stars

I needed help in tracking my recent…

I needed help in tracking my recent shipment ordered this week.
Anna was gracious & pleasant in resolving why I did not receive my notifications, and assured it worked today
She went above & beyond to assure i was taken care of.
A refreshing reason why Good People are vital for Business.
William Burke

May 8, 2026
Unprompted review
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Reply from Sereneherbs

Thank you for your kind words! We’re so glad to hear that Anna was able to assist you and make your experience a positive one. She’ll be thrilled to know that she made such an impact in resolving your tracking issue. We agree, good people are truly essential to great business, and we’re so lucky to have Anna on our team! If you ever need further assistance, don’t hesitate to reach out, we’re always here to help.

Rated 4 out of 5 stars

I have more energy after two weeks but…

I have more energy after two weeks but my stomach hasn't reduced that's my goal.

May 7, 2026
Unprompted review
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Reply from Sereneherbs

Thank you for sharing your experience with us! We’re so glad to hear that you’ve noticed an increase in energy after two weeks, that’s fantastic progress! As for your goal of reducing stomach bloating, it can take a little more time for those results to show, especially as the body goes through the detox process. Keep up the great work, and we’re confident that with continued use, you’ll start seeing even more positive changes.

Rated 5 out of 5 stars

Good everything

Good everything

May 2, 2026
Unprompted review
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Reply from Sereneherbs

Thank you for your feedback! We’re so happy to hear that everything is going well for you. It’s great to know you’re enjoying the product!

Rated 5 out of 5 stars

Nothing like a good cleaning and energy!

The ordering process was easy and my order came right on time. The bitters are tolerable to me but sometimes I do mix them in a juice. The first 3 days of taking them my stomach cramped quite a bit but the release was so refreshing. I kept thinking to myself that my belly is hurting because the natural ingredients from the bitters are destroying those bad parasites that I am sure have been renting space inside of me. The past couple of times I have taken the bitters I didn't have as much belly cramping. I feel more energized as well and have not had that mid afternoon slump. These bitters really work and I am looking forward to seeing how I feel after 30 days.

May 5, 2026
Unprompted review
Sereneherbs logo

Reply from Sereneherbs

Thank you for sharing your detailed experience with us! 🌿 We’re so glad to hear that the ordering process was smooth, and your product arrived on time. It’s great to know that the bitters are helping with both cleansing and boosting your energy.

We completely understand the initial cramping, it’s often part of the detox process as the body starts to release toxins. It’s awesome to hear that you’re already feeling more energized and that the cramping has lessened over time. The natural ingredients are indeed doing their job, and we’re excited for you to continue seeing the benefits over the next 30 days!

Rated 4 out of 5 stars

Been taking it for 9 days and I only…

Been taking it for 9 days and I only lost 1.8 pounds but I have been popping allot. I believe my stomach went down a bit but I'm not sure. However my bf has lost his beer belly and lost his cravings. So it works for some odd us lol

May 6, 2026
Unprompted review
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Reply from Sereneherbs

Thank you for sharing your experience with us! We’re glad to hear that you and your boyfriend are noticing some positive changes! It’s great that the bitters have helped with cravings and that your boyfriend has seen results with his belly. As for you, even small progress like a slight reduction in stomach bloating and weight loss is a good sign that the product is working.

Remember, everyone’s body responds differently, and the full effects can sometimes take a little more time. Keep going, and we’re confident you’ll continue to see improvements.

Rated 5 out of 5 stars

I reported a spilled product received.

I reported a spilled product received.
Thankfully Pablo was able to help a resolve these problem and a order finalized.

May 6, 2026
Unprompted review
Sereneherbs logo

Reply from Sereneherbs

Thank you for sharing your experience! We’re so glad to hear that Pablo was able to assist in resolving the issue with the spilled product and help finalize your order. We always strive to ensure our customers have the best experience possible, and it’s great to know everything was sorted out.

Rated 5 out of 5 stars

I have been taking the Detox Black Seed…

I have been taking the Detox Black Seed and Soursop for several months. I noticed I have less to no sugar cravings, less bloating and more overall energy. Also, thank you Pablo for the wonderful customer service and quick response time.

May 6, 2026
Unprompted review
Sereneherbs logo

Reply from Sereneherbs

Thank you for sharing your experience with us! 🌿 We’re so glad to hear that the Detox Black Seed and Soursop are helping with sugar cravings, bloating, and boosting your energy. It’s amazing to see the positive effects over several months of use! We’ll be sure to pass along your thanks to Pablo for his excellent customer service, he’ll be thrilled to hear that he made a difference!

Rated 5 out of 5 stars

Top quality products

May 6, 2026
Unprompted review
Sereneherbs logo

Reply from Sereneherbs

Thank you for your feedback! We’re so glad to hear that you’re happy with the quality of our products. We’re committed to providing the best, and it’s great to know that it’s making a positive impact for you.

Rated 5 out of 5 stars

I am very happy with the results 😊

I am very happy with the results soo far. The first time I took the product I was menstruating & wasn't aware that I should not have take it during that time but, I survived (lol). I believe that this supplement is very helpful in cleaning you out & helping your gut/insides get better.

April 23, 2026
Unprompted review
Sereneherbs logo

Reply from Sereneherbs

Thank you for your feedback, and we’re so happy to hear that you're pleased with the results so far! 😊 We’re glad you powered through that first experience, and we totally understand how important it is to be aware of when to take certain products. It’s great to know that the supplement is helping with your gut health and overall well-being.

Rated 5 out of 5 stars

Anna was patient and understanding

Anna was patient and understanding. She listens to me and my needs. She was very professional.

May 5, 2026
Unprompted review
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Reply from Sereneherbs

Thank you so much for your kind words! We’re so glad to hear that Anna was able to provide such patient, understanding, and professional support. It’s wonderful to know she listened to your needs and helped you feel heard.

Rated 5 out of 5 stars

Soursop/Black seed bitters.

I had a few questions about the products I bought and Pablo was extremely helpful. He answered every question and gave more helpful tips which made me feel very comfortable and confident before taking my new products. Thanks again Pablo.

May 5, 2026
Unprompted review
Sereneherbs logo

Reply from Sereneherbs

Thank you for your kind feedback! We’re so happy to hear that Pablo was able to assist you and provide helpful tips that made you feel comfortable and confident with your new Soursop and Black Seed Bitters products. He’ll definitely be thrilled to know he was able to support you!

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