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Rated 1 out of 5 stars

Operated by a petulant child that wouldn't take ownership of their own things. Actively attempted to damage our business in retaliation, up to and including making up falsehoods on a "review". Do not... See more

Rated 5 out of 5 stars

Honestly, best service ever. One click addons. Thirty second support. Nice staff. Really easy hosting. Simple, cheap, and easy. Free web hosting. Team Speak Servers. Gmod Servers, Minecraft servers,... See more

Rated 1 out of 5 stars

I have never been with a server host this bad before. The customer service is absolutely horrendously slow, and full of lies. I asked for a refund, and they said they can’t give it after this l... See more

Rated 1 out of 5 stars

This is a real customer review, I have recently purchased a garry's mod server from serenity 10 slots and 8gb of ram to the total price if 8.66$ when I purchased the server within the first hour of it... See more

Company details

  1. Gaming service Provider

Information provided by various external sources

We host a selection of popular gameservers to at very affordable price, all without going down on support or service quality. Not only that we also host Teamspeak, web hosting and dedicated servers in select areas.


Contact info

1.9

Poor

TrustScore 2 out of 5

163 reviews

5-star
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1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would Definitely Recommend!

I have been using Serenity Servers for a few years now, hosted many Servers from them, and I would happily recommend them to anyone. Servers have had no big issues, TS3 has worked great, Web-hosting has had no problems. Support is very helpful but can take time, at least for me.

December 4, 2017
Unprompted review
SerenityServers logo

Reply from SerenityServers

Thank you so much for the review :)

Best Regards
Mikkel

Rated 1 out of 5 stars

Terrible support

Terrible support, my cPanel was not properly setup. I had to wait 72 hrs to get a working version.

November 25, 2017
SerenityServers logo

Reply from SerenityServers

The fact that this user updated his review to increase the wait time, combined with the fact that he provided the email and reference ID of a user who didn't even order a website, simply adds to our suspicion that this was a fake review to begin with. Sadly Trustpilot blatantly accept any and all information, despite concrete evidence from our end, this was posted and later updated after we refused to bow under for his blackmail attempt, to have us send him money or he would slander our name.

Original reply, before he updated the 24 hour wait to 72:

The domain you registered with us can take up to 24 hours to propagate and update the records for the new host world wide.

This is totally normal, you can google it if you want.

Thank you for the review, have a great day! :)

Best Regards
Mikkel

Rated 5 out of 5 stars

First time I ordered from …

First time I ordered from SerenityServers I was very hesitant, as many are when trying a new hosting company. I've now been using their service for over two years, and would not even consider switching.

- High Powered Servers
- No Down-Time
- Great Support
- Easy To Use

September 1, 2017
Unprompted review
Rated 4 out of 5 stars

It's Good!

My experience with Serenity Servers was good! Support tickets were answered very quickly and the service itself was excellent. I had no performance issues and the server ran great. I used Serenity over 2 years ago so I am not sure if things have changed however DDoS protection was pretty bad and never really blocked anything, web hosting was also buggy where sites were being redirected to other people sites (issue with cPanel). I recommend Serenity for small startup servers however the quality does not match the price.

August 30, 2017
Unprompted review
Rated 5 out of 5 stars

What a really amazing server host

What a really amazing server host. Fast response to report tickets and the problem is always resolved quickly. I have nothing else to say but amazing and that it is definitely worth trying out.

June 13, 2017
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Support

Amazing Customer Support
I just am amazed by the story, the quality of the service and the ability to rely on the support staff to solve all of your issues.
Have already recommended to my friends.
Thank you :)

May 19, 2017
Unprompted review
Rated 5 out of 5 stars

The best

The best, I've hosted with them for a good 1 year now and I have had zero issues with them! Best support, answered my ticket within 10 minutes.

May 14, 2017
Unprompted review
Rated 5 out of 5 stars

Have used Serenityservers on and off …

Have used Serenityservers on and off for a couple of years now hosing multiple game servers and TS servers, have not had any issues or problems and if I did their support was top notch. Good quality company. would highly recommend.

May 14, 2017
Unprompted review
Rated 5 out of 5 stars

SerenityServers is the best ! Good prices, good support...

SerenityServers is great. It provides really good and powerful servers, with plenty of functionnalities. The support is great, you can be sure to get an answer in minutes for every questions you ask. And that is not all ! The prices are awesome ! Many host provides exactly the same for a bigger price... Why ? I don't know ! The gamepanel is easy to use, the ftp connection is fast... This host only have pros, no cons. It is perfect if you want to start a new server, the price is affordable for anyone !!

SerenityServers is the best !

May 14, 2017
Unprompted review
Rated 5 out of 5 stars

I recommend any of their game servers

I recommend any of their game servers. Had a few different servers on serenity and I can't complain. All of my servers never lagged or had downtime. The server manager is solid. Probably the best you can get for the price!

May 14, 2017
Unprompted review

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