Sergio Tacchini Reviews 188

Ordered a couple of sizes. Only found out after the sale had gone through that I can't return sale goods.

Oh and I've been charged for everything and the package is missing items. Obviously getting no response on customer services so I'll have to open a PayPal case and try and claim it there.

Ordered on 3/6/23 , 1 tracksuit £75 , no email confirmation so after 4 days I hounded them with numerous emails , only got automated replies , I understand the company is in NY and items distributed from FR , after 3 days of no replies I opened a case on PP , fast forward another 3 days and I received my tracking details from FEDEX ,and then EU SERGIO TACCHINI , I was expecting dodgy fake goods from Turkey but the items I ordered arrived and were legitimate, seems like all the ordering system is computerised/AI , I will order again 👍🏻

Ordered 2 weeks ago due to their sale. Nothing yet not even a confirmation email?

This is fraud. They have taken payment for my order but haven't shipped anything and they don't respond on the provided customer service email adress.

The add is very misleading. Don’t waste your time or money.

First time service was good and communication was ok.
Took a gamble and ordered another item. This time the experience is crap. Zero communication despite numerous emails.
Order has been sitting as unfulfilled for a week, with no information.
This will be the last time I buy from them.

Been just over 2 weeks now since I placed my order, should have arrived within the 2-4 day time frame they mentioned, contacted them twice still haven’t heard back!! How can a big brand get away with this?!?!

Previously I had a excellent experience from Sergio Tacchini just a couple of weeks prior, ordered, chose a size down as I knew from experience that the items come as USA sizes

The order came within 2 days of placing my order, absolutely brilliant from Paris, so I thought I'd go back and get some other pieces in their sale

The order was due out for delivery on June 1st, which would have been 2 days after ordering, all good I thought, however it never arrived

I Used the Fed Ex app to track the parcel, it's been in clearance for 6 days as I write this, I've received no updates from Fed Ex

I have of course tried to connect Sergio Tacchini but haven't received any response, the only help I've been able to get is through Sergio Tacchini UK on instagam,with the guy raising the issue with head office but he's yet to receive a response

I can only echo what many others have already said, shocking, non existant customer service, parcel stuck in clearance in Paris, no updates from the courier Fed Ex

I appreciate that there can be delays, and I appreciate that once the items leave the warehouse they are the responsibility of the courier but the retailer has responsibility as the point of purchase,not to respond to any emails is just beyond poor it's actually negligent

ORDER STEU-24052

EDIT - The item arrived 11 days later

My advice is if you buy from their EU website is order a size down as items are USA sized, expect delays and expect no contact from Sergio Tacchini via email

FYI, contact them via Sergio Tacchini UK Instagram they do answer and are helpful

Download the Fed Ex app to keep an eye on your tracking

Ordered first time it arrived on time and was happy
My second order is taken too much time summer will be over by time I might get it
The order seems to be out for delivery than suddenly is still at custom in France
Have written emails but no response
ALSO ONE CHARGE ON THEIR WEBSITE AND A DIFFERENT AMOUNT TAKEN BY A SECOND PARTY ?
WISH I HAD SEEN THIS PAGE BEFORE
Will have to contact my credit card company
Shame but never again !

Clicked on the site from google. All prices were in pounds so i (wrongly) assumed it was for uk distribution.
I ordered a couple of sizes thinking to keep the best fit. Only when i get the order confirmation does it highlight this was an international sale, would take over 4 days to arrive and NO refunds or exchanges.
Immediately contacted customer support to cancel the order. left several messages and no reply. Oh also its been a week and i still haven't had the delivery either.
AVOID and buy off a UK retailer if you are UK based.

I really wish I came here first. My package has been stuck in France and nobody seems to want to respond to my emails. I have this thing where I assume a reputable company like themselves should have delivered items regularly enough for things to run smoothly, but this is just not the case. I will never ever ever order from here again. I personally believe they need new management and a new system. Please listen to these reviews and save yourself the hassle. Ordering from Sergio Tacchini it’s simply not worth it.

If I could give a minus star review it would be still too high, the most dier customer service I have ever encountered, I have now resigned myself to knowing that the other half of my order is never going to arrive, I ordered 2x polo shirts from Sergio Tacchini EU and after a couple of days my parcel arrived -1 shirt, I checked my account and it stated order fulfilled, but this was not the case, even the delivery note stated only 1shirt had been dispatched, I have emailed, telephoned and txtd every day, but no reply, I wish I had seen these reviews before purchasing, I have worn Tacchini since the 70's, and buy my clobber from reputable sellers normally, but thought I would cut out the middle man, what a fool I was, look forward to seeing if Tacchini have the audacity to reply, order number STEU_22341 Sergio Tachinni
Very let down
Simon

Ordered tracksuit it was delivered. Size was too big. It was explained I would need to return the item get a refund then repurchase if required. They sent me a returns label for the warehouse in France. I posted on the 12th, the normal tracking didn't work so I had to contact Parcelforce. They checked the French tracking site and confirmed the package had been delivered on the 19th. Ice been emailing the customer service email every day and they don't even acknowledge you. There was a customer service line in the USA which cost me £2.50 per minute and 50p per text. Still I've had no reply. TACCHINI HAS GOOD CLOTHES BUT THE VERY WORST CUSTOMER SERVICE IVE EVER DEALTH WITH

bulls*hit services no answer from customer service. And I ordered one week ago and still no tracking number or answer from the "customer service"! Do not supprt this s*hit!

If there were no stars this is what Sergio Tacchini would get. No delivery of goods despite web site mentioning delivery between 2-4 working days. No response to 6 emails apart from one that says “we will look into your order” but no further response and waiting after another week. I don’t expect any further resolution so will need to look for support from my credit card. DO NOT BUY FROM THIS COMPANY - SHAMEFUL

Worst experience ever! They don’t deliver! I ordeed and paid with them and they don’t give a follow up. After several emails they just want you to clear it yourself with shipping company and your own creditcard company! They just send you out into the forrest! Never buy something there!!! XJanEverard

Terrible. Bought two sweatpants, one of them came with a hole in it. The only way contact them is by email. Two emails and after two weeks theres still no answer. I haven seen such service anywhere. Stay away!

I have spent £150 and have been sent the wrong item. I have mailed about 5 times now and still no reply. absolutely appalling service. DO NOT BUY

Terrible experience! Wish I had read these reviews before ordering

Was sent the wrong size, no Europe return address.

Do not buy

My girlfriend gifted me this as I've been wanting a sweatsuit for some time the material is great quality BUT there cutting corners as the bottom had a huge gap in the seam either never been stitched or just done poorly I exchanged the item that process was smooth enough but then after one wear the sweatpants letter is coming off i was forced to buy fabric glue in order to secure it back i would say order at your own risk the fashion is attractive.