ServerHub Reviews 29

When the server works it is fine. Their support is one of the worst. They take hours to days to answer your ticket, way past their "15 minute guarantee". They schedule maintenance during business hours without notifications so now my customers are dead in the water for 12 hours now. They always say they will do better next time. Now it is my turn to say I will do better next time and choose a VPS provider that actually provides support.

It has been ages since i opened a ticket to setup a glue records and to finish the configuration of my Linux CentOS Server, i even paid for Professional Management Services, but they are no longer responding on Ticket. So please stay away from them.

this is fake company who distribute fake service.. once you pay, you will lose all your money without getting anything you order... this is scam website

At this point I can only give them two stars mostly because support failed miserably and flat out ignored the issues I had until I moved to a new host and still won't admit anything wrong.

I started as a customer in 2020 and closed my account in December of 2021 because of the issues. They do get two stars because for the better part of the year I had good service, no major issues and as far as I know only one widescale outage.

The problems arose in November of 2021 just days after they ran a 'Black Friday' special on a known hosting website. They were very minor at first but increased in frequency and duration to the point where my server would go down mulitple times a day.

Contacted support multiple times, gave them all the needed information requested and then some. They wanted traceroutes they got them. MTR? Done. Smokeping? MRTG? Log files?

And no matter what the problem was ignored. Told there was nothing wrong but inbound and outbound connections were interrupted multiple times a day. Ping beyond my machine on the internal network would vary all over the place as high as 9000ms. Noticeable packet loss and after leaving a monitor running and checking during a connection loss both in and outbound went flat or had big packet loss off my machine.

Support was clearly overseas testing (visible by their own 200+ ms pings in traceroutes) and not in the datacenter and did not do any type of sustained monitoring otherwise it would have been easy to see.

No idea to this point what it was but my machine and the next hop sub 10ms at all times. Hop 3 was all over the place. Going in to the machine would die at the same exact point.

WAS a good host and might have just been an isolated node or router issue but when you do live streaming audio those normally not noticeable blips can take an entire show down in a split second.

Switched to a higher tier provider using the very same setup and no issues at all now. Disappointing because until that point I would have had no reason to switch providers but the lack of care to resolve the issue was the one failure I can't accept.

I was in need of a dedicated server, on very short notice John and his team helped me configure and get it UP for me, I haven't really suffered any unexpected downtime nor any service degradation after months of use. Professional folks who know what they are doing! Definitely recommended for server hosting.

I have have a ServerHub customer since 2015. In this time I have experienced extremely fast support, a no downtime infrastructure and been lucky enough to interact with a few datacenter technicians to solve issues. Professional team members, solid network performance and enterprise grade solutions are common at ServerHub.

Scammers! Charged my card over $600 for "Passed due bills" that I never even had or agreed to pay for?

NEVER DEAL WITH THEM STAY FAR AWAY!!