ServevastDirect.co.uk Reviews 

I contacted this company about identifying the particular model number of my very old SMEG oven with no surviving data plate so I could order some replacement oven seals. I heard nothing for a week or so and I assumed they couldn't or weren't interested in such an old model. However, I couldn't have been more wrong. They did reply, explaining they had sent my photos to the SMEG manufactures in Italy and one of their engineers had identified the model number. They also gave me the correct spare parts serial numbers. These were promptly ordered and fit perfectly. Superb customer care and attention to detail.

The staff answering queries were really helpful. The service was very quick and they helped me to get the part I needed

I ordered parts for a Smeg hob. They came two days later. Excellent service and I will certainly use them again.

We are so pleased with this company we sent an email enquiry and they replied so quickly and were so helpful, We placed an order for a small part that fits behind an oven control button and it arrived within a couple of days. We are so impressed with ourselves for fixing the Job and not having to spend £500 or more on a new oven. Thank you Smeg team you have us helped us and saved the environment. 😊

Great, fast response to a parts question. I bought the part and it was delivered a day or so later. Brilliant service.

I needed a part for my cooke. After scouring the internet for the part I wanted, I was left totally bamboozled. ServevastDircet was able to help and make sure I ordered the correct part. First class service from initial enquiry to then fulfilling the order. Many thanks and I know now where to turn to if needed in the future. Well done.

Prompt delivery. Well packaged. Goods as described.

I struggled to find replacement carbon filters for my cooker hood and nobody wanted to help. Then I contacted Servevast and - no problem - they ordered them for me from Italy and they've come today. Excellent service throughout.

I needed a part for a dishwasher. It was easy to identify on the ServevastDirect website. Ordering was easy, price was very reasonable, delivery was fast, packing was excellent. Dishwasher working again! All round clear, efficient, superb service. Could not have been better. Very thankful.

I contacted Smeg about a part I needed to replace on my freezer. The person I spoke to was very helpful and I placed an order for the part even though it was a little bit expensive. A few days later I got an email stating the part had to be backorder from Italy. It only took 10 days for the part to arrive and it was extremely well packed.

needed a new main oven door seal for SMEG cooker (under Cooke and Lewis branding). Emailed them to confirm the correct part reference and availability. They responded very quickly and once I submitted the order, it was dispatched the following day. Part arrived and was easy to fit (only needed minor adjustments to a couple of the metal hooks which had been bent). No hot air escaping when the oven door is shut. fast, friendly and helpful service and very much appreciated.

Called in desperation on 23rd December seal had gone on my Smeg oven and in urgent need of a replacement. Xmas dinner was in serious peril. Chap who helped me on the phone went out of his way to get it dispatched and with me on Xmas Eve. Dead easy to fit. Xmas saved. Thankyou so much

Although the part had to be ordered from Italy they followed up and got it ordered.

Ordered spare parts late on Thursday evening, they were dispatched to delivery company on Friday. Can't say better than that!

They responded very quickly to my order request, although it had to be back-ordered from the manufacturer in Italy. They said it would take a couple of weeks and it did, but it was not that urgent for me. The item, which was fragile, arrived very well packaged.
I am very happy with their service help and efficiency.

I didn’t use this company in the end as it proved more economical to replace the appliance than buy a new part. However this company were exceptional in their advice , customer contact and response speed. Outstanding and they deserve all their 5 star reviews.

My 2021 smeg gas hob ignition started constantly ticking, called out a number of appliance engineers who charge for coming each time and they all said bin it and get a new one. I didn't want to bin and add to landfill so I called smeg for advice and they suggested a replacement ignition block which I ordered and paid for. The part was replaced by an appliance engineer but the problem was not resolved. I called smeg and they don't take returns of parts when the packaging has been opened unless there is a written report by an approved engineer to say the part is faulty.
I am now out of pocket by almost £500 and feel stupid in that I should have just bought a new hob as opposed to caring for the environment and opting for repairs.
I will never buy smeg again, these companies are operating with ancient principles and are not customer friendly.
I will post this review on social media to warn others.

I incorrectly ordered some replacement parts for our SMEG. When I realised, the team were helpful in getting them returned and refunded. Furthermore, they helped me to identify the correct parts which I’m looking forward to receiving shortly. Great customer service.

Great smeg damage pen colour exactly the right colour.
Kept me informed when it would arrive in post excellent
service

Super swift reply and exceptionally helpful 👌