ServevastDirect.co.uk Reviews 

593
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery and helpful communication, noting that tracking down hard-to-source appliance parts is wonderfully simple and entirely stress-free. Everyday people find the online ordering process straightforward and deeply appreciate the prompt customer support provided when confirming necessary replacement components. However, some people mentioned that delivery took a little while because items frequently needed to travel from abroad. Despite these occasional wait times and minor transport delays, consumers ultimately remain genuinely happy with the reliable service and the perfect fit of the delivered parts.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting they received genuine items at great prices... See more

Service

Customers expressed great satisfaction regarding the service, highlighting fast and efficient support when... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting prompt and timely arrivals... See more

Order

Users describe positive interactions with order processes, highlighting straightforward website navigation... See more

Customer service

Reviewers express appreciation for the excellent customer service, highlighting helpful phone support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After my smeg chopper lid broke I found these guys online. As a web designer, I was a little scared to buy as their website is not much to look at but was reassured by the trustpilot reviews. I’m happ... See more

Rated 5 out of 5 stars

Servevast are a brilliant company and were able to get us Smeg replacement filters for our old cooker hood from Smeg in Italy. The communication was first class and the delivery on time and excellen... See more

Rated 5 out of 5 stars

The item I ordered was for an older model Smeg make extractor fan and not widely available as a manufacturer part. The order was easy to make and I accept that the price reflects the need to back orde... See more

Company replied

Rated 5 out of 5 stars

The original enquiry was responded to very promptly and I was given all the information I needed to purchase bulbs for my cooker hood. Be sure to have the model and serial numbers for the product and... See more


Company details

  1. Kitchen Supply Store

Written by the company

Official UK Spares & Accessories Retailer for Smeg


Contact info

4.9

Excellent

TrustScore 5 out of 5

593 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

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4.9

All reviews

(593)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

Great company. Sourced a hard to get part for my fridge freezer. I was kept fully up to date with my orders progress and delivery. No hesitation in using again.

June 29, 2024
Unprompted review
Rated 5 out of 5 stars

Helpful staff

Helpful staff, correct product arrived on time and in perfect condition. Still not sure why original didn’t last 2 years and wasn’t covered under warranty.

June 13, 2024
Unprompted review
ServevastDirect.co.uk logo

Reply from ServevastDirect.co.uk

Hi David,
I'm sorry to hear that your original didn't last as long as you would have liked, but I'm glad we were able to help sort your replacement. Thank you for your review.
Tom

Rated 5 out of 5 stars

Good honest supplier.

Item was out of stock and had to be ordered from Italy. I was informed and given a choice to wait or get refunded. I chose to wait and sure enough I received my part as promised.

May 20, 2024
Unprompted review
ServevastDirect.co.uk logo

Reply from ServevastDirect.co.uk

Hi Roy,
I'm pleased the part was able to get to you in the end. Thank you for the review.
Tom

Rated 5 out of 5 stars

New SMEG range oven arrived with…

New SMEG range oven arrived with missing main oven rack. Contacted SMEG who were great. Replacement arrived in two days. Great service.

June 4, 2024
Unprompted review
ServevastDirect.co.uk logo

Reply from ServevastDirect.co.uk

Hi Jonathan,
Thank you very much for the review. We're always happy to help correct issues like this. Thank you again for the kind review.
Tom

Rated 5 out of 5 stars

Helpful advice and recommendations

Helpful telephone advice and recommendations as product not listed

June 4, 2024
Unprompted review
ServevastDirect.co.uk logo

Reply from ServevastDirect.co.uk

Hi John,
We do try to have appliances linked to their parts on the site but we cannot always keep as up to date as we'd like, so I'm glad we could be of service over the phone.
Your review is appreciated.
Tom

Rated 5 out of 5 stars

Our smeg espresso machine had been…

Our smeg espresso machine had been leaking for a while and I was about to bin it and replace. However a quick scan of youtube, purchase of a new gasket and a 10 minute easy fix and we are good to go!!!
Gasket was easy to find and order with quick delivery.
Highly recommended.

May 18, 2024
Unprompted review
ServevastDirect.co.uk logo

Reply from ServevastDirect.co.uk

Thank you for the review. We're happy to have helped you save the espresso machine!
Tom

Rated 5 out of 5 stars

Great website

Great website, great communication and a great product - definitely recommend

May 2, 2024
Unprompted review
ServevastDirect.co.uk logo

Reply from ServevastDirect.co.uk

Hello Olena,
Thank you for the really nice feedback, glad you found our web site useful.
Zoe

Rated 5 out of 5 stars

I contacted the Smeg team via their…

I contacted the Smeg team via their Youtube page and they confirmed that the part I needed (Hob Knob) via this website was correct.

SmegSpares dispatched and delivered my item within two days. Tysm 😊☺️

April 17, 2024
Unprompted review
ServevastDirect.co.uk logo

Reply from ServevastDirect.co.uk

We're so pleased that your order was exactly what you needed.

Thank you for taking the time to review. Heidi

Rated 5 out of 5 stars

Easy to use website and fast and…

Easy to use website and fast and efficient delivery and great customer service.

April 17, 2024
Unprompted review
ServevastDirect.co.uk logo

Reply from ServevastDirect.co.uk

Thank you for taking the time to review Anne. We hope to be able to assist you again in the future. Heidi

Rated 5 out of 5 stars

Great service

Great service kept informed about delivery, good product fair price what more can you ask for ⭐️

April 12, 2024
Unprompted review
ServevastDirect.co.uk logo

Reply from ServevastDirect.co.uk

Hello Lynn,
Thank you for the really nice feedback. Glad you were happy with our service.
Zoe

Rated 5 out of 5 stars

Very friendly and helpful service

Very friendly and helpful service. Tried Smeg Spain as I live in Mallorca but found them as useful as a chocolate tea pot.
Smeg UK has renewed my faith in the company.

April 12, 2024
Unprompted review
ServevastDirect.co.uk logo

Reply from ServevastDirect.co.uk

Hello Richard,
Thank you for the wonderful feedback. Really happy you found our service more helpful than a chocolate tea pot :)
Zoe

Rated 5 out of 5 stars

Great company and easy to order

Ordered a seal for my old Smeg range cooker and wanted to source an original part and found Servevast Direct. A smooth process and even though I had to wait while they ordered the part directly from Smeg I was so glad to receive it. Fitting was easy and the oven working well.

April 12, 2024
Unprompted review
ServevastDirect.co.uk logo

Reply from ServevastDirect.co.uk

Hello Asif,
Thank you for the positive feedback :) I am really happy you are enjoying using your oven.
Zoe

Rated 5 out of 5 stars

Amazing Company !!

I have a SMEG Range Cooker. I needed some spares and Servevast were amazing!! Very helpful in finding the correct parts. Very good communication. Very fast delivery. Will never use anyone else. Thank You.

April 4, 2024
Unprompted review
ServevastDirect.co.uk logo

Reply from ServevastDirect.co.uk

Hello Lynda,
Thank you for the really nice feedback. :) I am glad you were happy with the process of your order :)
Zoe

Rated 5 out of 5 stars

Great service

I asked for advice via the “contact us” section of website. The reply was quick and very helpful. I have now received and fitted the spare front panel to my dishwasher and am very happy with the result. Great service and good communication. Thank you Smeg

April 7, 2024
Unprompted review
ServevastDirect.co.uk logo

Reply from ServevastDirect.co.uk

Hello Ian,
Thank you for the feedback about how you found our service. Really happy you are pleased with your order :)
Zoe

Rated 5 out of 5 stars

Oven door seal

Item received and easily fitted

April 3, 2024
Unprompted review
ServevastDirect.co.uk logo

Reply from ServevastDirect.co.uk

Hello Albert,
Glad you are happy with your order.
Zoe

Rated 5 out of 5 stars

Finding a group head gasket replacement

Finding a group head gasket replacement for my Smeg espresso machine was not easy but Servevast made it simple with attached diagram clearly showing where and how it fits (and importantly which way up it goes). Prices are competitive and they notified me when parts were being imported from Italy , and they delivered when promised. I've ordered more parts as so pleased with my previous order.

March 11, 2024
Unprompted review
Rated 1 out of 5 stars

Miss sold an item that I was assured…

Miss sold an item that I was assured was the original item for my product. Was charged £90 and told it was coming from Italy. When it arrived it wasn't what I'd been promised and was a much cheaper part. When I phoned to complain was dealt by a very rude person who laughed when I explained my predicament then put the phone down on me!!!

April 4, 2024
Unprompted review
Rated 5 out of 5 stars

Very good

Order for replacement smeg hob parts went smoothly. Other providers did not have the specific parts so I am happy with the order. The parts needed to be backordered but came within the timeframe and communication was clear and upfront.

March 10, 2024
Unprompted review

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