Hello my name is Michelle Suliman the man I spoke to was so polite and I have difficulty to understand think and I told him and he was so caring to break down the word I didn't understand. You need wo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Service box for me this year have been unreal. Replaced my American fridge freezer in February, today they say they are replacing my tumble drier. The policy includes removal of old appliance, all pac... See more
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Big shout out to Ash, the customer service Agent, who dealt with my Problem. Friendly, polite & professional. Service. Not to forget, the brilliant And funny delivery Guys!! Amazing, swift P... See more
Company replied
Sevice box is a brilliant company. Prices are reasonable, Staff are friendly and efficient - thank you to Ash for helping with my washing machine. Any 3rd party issues are also dealt with for you - no... See more
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Company details
- Appliance Repair Service
- Appliances Customer Service
- Boiler Supplier
- Electronics Repair Shop
- Heating Contractor
- Boiler and Heating Service
About Service Box Group Limited
Written by the company
Service Box is one of the UK’s fastest-growing service plan providers that offers consumers a one-stop solution for when an essential home appliance, gadget, electrical item or boiler breaks down.
We know that when an item stops working it’s incredibly frustrating. For most people, it’s stressful, costly and time consuming.
For an affordable monthly cost, our protection plans mean that we can take care of everything.
Our experienced engineers have a fast turnaround time and when it can't be fixed, we arrange the replacement.
Customer feedback is essential for us, we take it seriously and act upon it. Our customers have helped shape the products we offer.
Why choose Service Box?
• GREAT VALUE FOR MONEY Our cheapest plan allows consumers to cover items for just 11p a day.
• FINANCIAL CLARITY Customers know exactly where they are each month and will never get hit with a big bill for a repair or replacement again.
• FAST REPAIRS These items are important, so we aim to repair them as quickly as possible.
• ANY AGE OF APPLIANCE COVERED We believe consumers should be able to cover any age of appliance, if it’s in good working order. We protect items that are both in warranty and out of warranty.
• NO HIDDEN FEES Our Appliance plans are fully inclusive with no excess, so we won’t charge a penny more than your monthly amount. Our Boiler plans do come with a contribution charge of £60 and repairs have an annual cap of £1,500.
We are committed to excellent customer service
Written by the company
- If there is anything we can do for you, please tell us
- The success of our business is based on the satisfaction of our customers. Our protection plans are designed to make your life easier.
Contact info
Suite 11, Sheridan House, BN3 1DD, Hove, United Kingdom
- 0800 802 1892
- service-box.co.uk
4.6
Excellent
826 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Service Box Group Limited
Thank you for your kind feedback. We're pleased to hear you found our customer service helpful and positive.
We really appreciate you taking the time to share your experience.
Kind regards,
The Service Box Team
Outstanding Customer service and Staff
I had an absolutely outstanding experience and felt compelled to share just how exceptional the customer service was. From the very beginning, the team was professional, attentive, and genuinely committed to helping. Every question was answered quickly and clearly, and they went above and beyond to make sure everything was handled perfectly.
What truly stood out was the level of care and attention to detail. It’s rare to find a company that treats customers with such patience, kindness, and respect. The entire experience felt smooth, stress-free, and personalized, which made a huge difference.
Exceptional service like this deserves recognition. It’s clear that customer satisfaction is a top priority, and it shows in every interaction. I would highly recommend them to anyone looking for quality service delivered by people who truly care. Five stars all the way! Thank you Service Box, Hamish and the team, absolutely outstanding.
May 22, 2026
Reply from Service Box Group Limited
Thank you so much for your incredibly kind and detailed feedback. We're thrilled to hear that you had such an outstanding experience with Service Box and that our team made the process smooth, clear, and stress-free for you.
It's especially rewarding to know that the care, attention to detail, and support you received made such a positive difference. We really appreciate your recognition of the team, including Hamish, and your recommendation means a great deal to us.
Thank you again for taking the time to share your experience and for your support.
Kind regards,
The Service Box Team
The gentleman who serviced my boiler…
The gentleman who serviced my boiler was really good doing things ive never seen an engineer do before even bosch engineers while my boiler was still under warranty before I switched to service box really pleased with the service I get from them and competitive price as well
May 22, 2026
Reply from Service Box Group Limited
Thank you for your great feedback. We're really pleased to hear you were impressed with the service provided during your boiler visit and that our engineer was able to go above and beyond your expectations.
It's also great to know you're happy with the value and service you’re receiving from Service Box.
We really appreciate you taking the time to share your experience.
Kind regards,
The Service Box Team
Always happy to help and fast repairs …
Always happy to help and fast repairs great friendly staff and fab customer service
May 22, 2026
Reply from Service Box Group Limited
Thank you for your lovely feedback. We're delighted to hear you’re happy with our fast repairs, friendly team, and the service you’ve received.
We really appreciate you taking the time to share your experience.
Kind regards,
The Service Box Team
Reply from Service Box Group Limited
Thank you for your kind feedback. We're pleased to hear you had a positive experience and that our engineer was polite and helpful during the visit.
We really appreciate you taking the time to share your comments.
Kind regards,
The Service Box Team
Firstly they remembered my name
Firstly they remembered my name, they notified us that they were on their way, they were willing to come back after something minor, they were pleasant in their dealings with us
May 22, 2026
Reply from Service Box Group Limited
Thank you for your kind feedback. We're really pleased to hear you felt well looked after, from being kept informed of our arrival to the service provided during the visit.
It's great to know our team’s approach and willingness to help made a positive difference for you.
We really appreciate you taking the time to share your experience.
Kind regards,
The Service Box Team
I was not at home but my wife said it…
I was not at home but my wife said it was all ok, gave me a piece of mind that the boiler was safe.
May 22, 2026
Reply from Service Box Group Limited
Thank you for your feedback. We're pleased to hear everything went smoothly during the visit and that it gave you peace of mind knowing your boiler was safe.
We really appreciate you taking the time to share your experience.
Kind regards,
The Service Box Team
Phoned about my tv today and Hamish…
Phoned about my tv today and Hamish couldn’t have done enough for me, very pleasant and helpful. Definitely recommend service box.
May 21, 2026
Reply from Service Box Group Limited
Thank you for your wonderful review. We’re delighted to hear that Hamish was able to assist you with your TV claim and provided such pleasant and helpful service.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.
Kind regards,
The Service Box Team
A WEEK THE OR SO AFTER OUR REPLACEMENT…
A WEEK THE OR SO AFTER OUR REPLACEMENT WASHING MACHINE WAS DELIVERED I CANCELLED MY DIRECT DEBIT WITH SERVICE BOX I THEN RECEIVED A CALL FROM THEM SAYING THAT I SHOULDN'T HAVE CANCELLED AND THAT IT WAS IN THEIR TERMS AND CONDITIONS THAT WE HAD TO KEEP PAYING THE MONTHLY SUBSCRIPTION IN CASE OF ACCIDENTAL DAMAGE I TOLD THE LADY THAT SHE WAS WRONG AND THAT I DID NOT HAVE TO ACCEPT THE OFFER OF ADDED INSURANCE DESPITE HER INSISTENCE I PUT THE PHONE DOWN I THEN RANG THE COMPANY AND SPOKE TO A LADY EXPLAINING TO HER MY PHONE CONVERSATION WITH HER COLLEAGUE AND TO MY AMAZEMENT SHE SAID THAT SHE WAS RIGHT AND THAT I WOULD HAVE TO CONTINUE WITH THE PAYMENTS I ASKED TO SPEAK TO A MANAGER BUT SHE SAID I COULDN'T BUT SHE WOULD RING ME BACK WHICH SHE DID IN 5 MINUTES APOLOGISING SAYING I WAS RIGHT AND THAT I DIDN'T HAVE TO AGREE TO THE CONTINUED FEE PLEASE BE VERY CAREFUL WHEN DEALING WITH THIS COMPANY
May 19, 2026
Unprompted review
Reply from Service Box Group Limited
We are sorry to hear about your experience and apologise for any frustration caused.
Please be assured that our Resolutions Team is actively looking into the issues you have raised, including the communication provided regarding your policy and continued cover options following your replacement appliance.
We would appreciate the opportunity to discuss this matter with you directly so we can fully review the circumstances surrounding your experience. Please contact our Resolutions Team on 0800 802 1892 at your convenience.
Thank you for bringing this to our attention.
Kind regards,
The Service Box Team
outstanding service ,the guys are…
Aoutstanding service ,the guys are friendly , sort problem out straightway keep you updated by phone call or text message usually fix in day or two and if not fixable replaced like for like no questions asked x and they sort delivery too totally recommend service box .
May 20, 2026
Reply from Service Box Group Limited
Thank you so much for your amazing review and recommendation. We’re delighted to hear that you found our team friendly, helpful, and efficient throughout the process.
Keeping our customers updated and resolving issues as quickly as possible is very important to us, so it’s great to know you were happy with the service provided. We’re also pleased that the replacement and delivery process went smoothly for you.
We truly appreciate your support.
Kind regards,
The Service Box Team
My washing machine broke down I phoned…
My washing machine broke down I phoned you I had a repair man come out within 2 days my machine was unfixable I had a phone call today to say you are going to replace it with a brand new one iam very pleased with this service All in all this has taken 5 days from stat to finish
May 20, 2026
Reply from Service Box Group Limited
Thank you for your fantastic review. We’re sorry to hear about the issue with your washing machine, but we’re delighted that we were able to arrange a quick engineer visit and provide a replacement appliance for you.
It’s great to know you were pleased with the service and the speed of the process from start to finish. Your feedback is truly appreciated.
Kind regards,
The Service Box Team
They are a good company.quick repair
May 12, 2026
Reply from Service Box Group Limited
Thank you for your review. We’re pleased to hear you were happy with the quick repair service and your experience with our company.
We really appreciate your support and feedback.
Kind regards,
The Service Box Team
I had an amazing service from service…
I had an amazing service from service box today was extremely satisfied with the service that was provided from Hamish the process was easy and straightforward they also went the extra mile with my new cover and the benefits that was available to me
May 19, 2026
Reply from Service Box Group Limited
Thank you so much for your wonderful review. We’re delighted to hear that you had such an amazing experience with us and that Hamish was able to provide you with excellent service.
It’s great to know the process was easy and straightforward, and that the additional cover benefits were helpful to you. We truly appreciate your feedback and your support.
Kind regards,
The Service Box Team
Since I cancelled my contract with them…
Since I cancelled my contract with them I have been contacted on numerous occasions.
I've have told them at every occasion that I am no longer interested in their products.
Despite me blocking their numbers, they continue to harass me using different numbers.
This has happened twice in one day.
Take the hint, I AM NOT INTERESTED!!
May 18, 2026
Unprompted review
Reply from Service Box Group Limited
We’re very sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience and upset caused by the continued contact.
Our Resolutions Team has attempted to make contact with you to discuss the matter further, however we have unfortunately been unable to speak with you directly. Please be assured that your details have now been fully suppressed from our systems, and you will receive no further calls from us going forward.
Thank you for bringing this to our attention, and again, please accept our sincere apologies.
Kind regards,
The Service Box Team
Kind regards,
The Service Box Team
Hamish at Service Box is an absolute…
Hamish at Service Box is an absolute pleasure to deal with from repair to replacement, he was super efficient and kept me up to date throughout
Keep up the good work!
May 18, 2026
Unprompted review
Reply from Service Box Group Limited
Thank you for your kind feedback! We’re delighted to hear that Hamish provided such efficient service and kept you updated throughout the process from repair to replacement.
We’ll be sure to pass your comments on to him — he’ll really appreciate it. Thanks again for taking the time to leave a review, and we’re pleased we could help.
Kind regards,
The Service Box Team
I have been with this company for a…
I have been with this company for a number of years now. I have all large electrical appliances with them. I have called them a number of times for my washing machine which they keep fixing until eventually I had a new one off them when it couldn’t be fixed. Recently I had trouble with my cooker and they came out and fixed it with no problem. They are always happy, polite individuals and I gave peace of mind when anything goes wrong.
May 15, 2026
Reply from Service Box Group Limited
Thank you for taking the time to share your experience and for being a valued customer over the years.
We’re really pleased to hear that we’ve been able to support you with your appliances and provide peace of mind when things have gone wrong. It’s great to know the team were able to assist with both your washing machine and cooker, and that you found our engineers and staff happy, polite, and helpful throughout.
Your continued trust and support mean a great deal to us. Thank you again for your kind feedback.
Kind regards,
The Service Box Team
Disappointed
My Siemens dishwasher stopped working in November 2025. I called Service Box and an engineer attended to repair the dishwasher. He went away saying all was fixed within 6 hours it failed again so I called Service Box again and was told that as it was the approach to Christmas all engineers were deployed on cooker repairs and no one was available to repair my dishwasher.
I waited until January for someone to come along and tell me that my Siemens dishwasher was beyond repair and that I will get a replacement.
The dishwasher that I was given was a very cheap model several standards below my original the only thing that I can say is it washed dishes but not very well.
I have spoken to Service Box on several occasions and and I am unable to cancel my agreement with them.
They even told me I have cover on the television that I do not own and have never owned but will not cancel the agreement.
I had a call today, the 18th of May from complaints department at Service Box.
The agent who called me was very professional and is helpful as he could be. We have now managed to cancel one of the agreements and stopped the other two from renewing automatically..
In view of this, I have upgraded my appraisal to 3 stars and changed the title of my review to disappointed.
I don’t think I would use Service Box to ensure any of my goods in future.
However, you should make up your own mind whether to use them or not.
November 14, 2025
Unprompted review
Reply from Service Box Group Limited
Thank you for taking the time to leave your feedback. We are very sorry to hear that you have been dissatisfied with your experience and apologise for the frustration caused.
Firstly, we would like to apologise for the delays experienced over the Christmas period. Unfortunately, this is our busiest time of year, and combined with holiday closures affecting both engineers and suppliers, this can sometimes lead to longer than normal repair and replacement times.
In relation to your replacement dishwasher, please note that all replacement appliances are provided based on technical specifications and in line with the terms and conditions of the protection plan. We do not provide replacements based on brand-specific features, brand name, or the original purchase value of the appliance. Replacements are matched solely on comparable technical specifications to ensure the appliance is able to perform similar core functions to the original appliance covered under the plan.
Regarding cancellation, as the protection plan has been utilised and a claim has been paid out, plans would ordinarily continue through to the renewal date in line with the agreement terms.
That said, the concerns you have raised have now been escalated to our Resolutions Department, who will carry out a full review of your case to ensure this has been handled appropriately and fairly. A member of the team has attempted to contact you today but unfortunately was unable to reach you.
Please contact us at your earliest convenience and ask to speak directly with a member of the Resolutions Team so we can discuss this with you and work towards a resolution.
Kind regards,
The Service Box Team
The person I spoke to was very helpful…
The person I spoke to was very helpful and dealt with my problem straight away. They also went above and beyond.
May 7, 2026
Reply from Service Box Group Limited
Thank you for your kind feedback. We’re delighted to hear that your issue was resolved quickly and that our team member was able to go above and beyond to help. We really appreciate you taking the time to share your experience.
Kind regards
The Service Box Team
Everything was very clearly explained…
Everything was very clearly explained and straightforward.
Good website.
Thank you.
May 6, 2026
Unprompted review
Reply from Service Box Group Limited
We’re glad you found everything clearly explained and easy to follow, and that you had a good experience with the website. We really appreciate your feedback and support!
Kind Regards
The Service Box Team
Reply from Service Box Group Limited
Thank you for your feedback! We’re delighted to hear you were happy with the service. We truly appreciate your support and look forward to assisting you again!
Kind regards
The Service Box Team
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