My device was ready within the expected time frame. The delay I experienced was not the service department’s fault. The issue was related to linking the replacement parts to Samsung’s system, whic... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Smooth experience; replacement phone received within 48 hours. The site to do so was a little wonky and frustrating in terms of uploading the police report (would only allow a jpg and one page) which... See more
Company replied
Been going to the Glendale location since galaxy note 5... horrible service and always paid more for the phone than I should have. The los cerritos location did a hell of a job helping me fix my... See more
Company replied
Claim processing was simple and speedy. Found a certified repair shop near by and set appointment. Phone was repaired with authentic samsung parts at ubreakwefix in a few hours. Staff super friendly... See more
Company replied
Company details
Written by the company
Reinventing device ownership experiences, globally!
Contact info
5608 17th Ave., 98107, NW Seattle,, United States
- us_support@servify.com
- servify.tech
4.4
Excellent
703 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great ease
Great ease. Fast timing. Easy return
Communication was never lacking
December 19, 2025
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Ultra fast service
December 1, 2025
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Came in with an issue with my charger…
Came in with an issue with my charger port and they were able to fix it the same day. Really happy with the service.
December 30, 2025
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Excellent customer service and repair
Excellent customer service, repair was done right
December 13, 2025
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Fast easy
Fast easy, you can do it online, done within the day without having to wait for phone call to file a claim. If anything, this is faster service than even Apple.
December 29, 2025
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Samsung Care is worth it!
My Samsung Care experience was great. I was able to file a claim on the site and schedule an appointment. When I arrived, I was informed about the process and how long it may take. When I picked up my repaired device, it looked like it was new again! Angela the technician did a great job and can say that I was very happy with how it all turned out
January 2, 2026
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Asked to fix glass and USB connector
Asked to fix glass and USB connector. Glass is fine, but USB still not working.
December 15, 2025
Unprompted review
Reply from Servify
We’re here to help! Request you to kindly share your details (email id/ phone number) registered with Samsung Care+ on socialmedia@servify.tech to assist you further.
Excellent Customer Service!!
Excellent Customer Service!!! Fast shipment!! Literally got my phone replaced in two days! Highly recommend!!
December 23, 2025
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
I called to confirm the appointment a…
I called to confirm the appointment a day before. When I got to the appointment, they told me the part is reserved for someone else but can be available if the other person doesn't show up. They asked me to call them back to see if the part is available later that day.
December 27, 2025
Unprompted review
Reply from Servify
We’re here to help! Request you to kindly share your details (email id/ phone number) registered with Samsung Care+ on socialmedia@servify.tech to assist you further.
The process to order my replacement…
The process to order my replacement phone was easy and fast. I received my phone the next day made the process easy
December 12, 2025
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Excellent customer service
Great customer service, fast and reliable
December 5, 2025
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Filing the claim was extremely easy
Filing the claim was extremely easy. I had an acceptance email within hours. My phone arrived the next day.
December 1, 2025
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Too long for a repair
Too long for a repair, I had to wait a little over 4 hours.
December 13, 2025
Unprompted review
Reply from Servify
We are constantly trying to improve and will strive to make every effort to make every experience better than the last. Your feedback is duly noted and shared with the relevant team.
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Not transparent
Needed a screen protector replaced under warranty. Instead, because they claimed they didn't have the screen protector in stock, they replaced the screen, so they claim. Did not provide the original parts as required by statute.
December 1, 2025
Unprompted review
Reply from Servify
We’re here to help! Request you to kindly share your details (email id/ phone number) registered with Samsung Care+ on socialmedia@servify.tech to assist you further.
Claim processing was simple and speedy
Claim processing was simple and speedy. Found a certified repair shop near by and set appointment. Phone was repaired with authentic samsung parts at ubreakwefix in a few hours. Staff super friendly and helpful.Same day turn around.
December 7, 2025
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
The technician was the best
The technician was the best. He knew what it needed to be fixed and he did it in the time frame he told me.
October 19, 2025
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
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