sessiongoods.com Reviews 

Firstly, the product is great. Sadly, the customer service is absent. Emails are not answered and of course there's no phone or chat! If you have questions about your purchase you'll receive no help at all. If you have a problem then scream into the void because the management and staff of Session are not listening. When I buy things I like to know the maker / seller can be contacted. Otherwise I detect a problem just waiting to jump out. Until they check their inbox I'm taking my money elsewhere.

No phone number. No chat. 1 email address. Emailing gets automated response. 1 customer service rep.
My issue was the water pipe I purchased was constantly tipping over. Also needed measurements for a tee and hat. Measurements were added late in season, I had checked back for months, then finally emailed when the were discounted.
I emailed customer service and Session replied: “Thank you for contacting us! We found some answers from our Help Center that might provide the information you’re looking for.” Body of email was a bunch of Q&A unrelated to my issues. At the bottom of the email was “This is an automated message. If it does not answer your question, just reply to this message and we will get back to you as soon as possible.” Silly me never read to the bottom as it was an auto reply.
Emailed again requesting status, Session replied: “Hello, Thanks for reaching out to Session Support. I just checked your ticket history and it appears your original ticket didn’t make it to our inbox because you didn’t not respond to the automatic ticket as requested by our system. Please see attached. I’ve shared your feedback with the appropriate team, and just so you’re aware, all apparel items have a slide in the photos with measurements and sizing. Our email address is readily available via our website and in all of our communications. Session Goods is a small business, with a customer service team of one, myself. We are unable to offer phone support nor document it at this time and I apologize if that’s a disappointment or inconvenience for you. Let me know if you have any other questions. Warmest regards,” no employee name.
I tried to email again to find out what “I shared your feedback with the appropriate team appropriate team” meant and Session’s reply was: “your email was scanned and denied for derogatory content. If you send another email your address will be blocked.”
What a difficult customer service situation.

Bought their pipe - it's good, though overpriced for overseas manufacturing.

Customer service is poor. I reached out to them multiple times about a problem I had with my order and no response. I will not work with them in the future.

Doesn't work as advertised...not even close. And Session doesn't do anything to help you as a customer. The only response you will get is an email telling you that they won't even TRY to help you.

It's advertised as superior design. It isn't. The down stem has slotted holes in it and it is physically impossible put enough water in it to cover the holes .... unless you want the water pouring out of the stem when you carb it. MEANING: smoke doesn't actually go through the water. Which in my estimation is kinda important in order to be a bong. I would even argue that filtering it THROUGH water is the definition of a bong. Sessiongoods.com only sells you a large pipe that has water in it.....you know....to make it LOOK like a bong.

Simply put, if you as a business CAN'T deliver on your promises, it's false advertising...you should be fined .... and I should at least get my nearly $200 back for this worthless wanabe bong.

A box of crushed glass would be equally as effective as their fake product. AVOID AT ALL COSTS