Setmore Reviews 

3,238
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 428 reviews, reviewers overwhelmingly had a great experience with this company, praising its overall performance. Customers frequently highlight the extremely helpful staff and the exceptional customer service team, noting that representatives are always available to offer patient guidance, clear explanations, and effective solutions quickly. People also appreciate the highly intuitive platform design, stating that setting up appointments, managing daily schedules, and navigating various useful features is consistently fast, simple, and entirely hassle-free. However, some people mentioned encountering frustrating service interactions, noting that online assistance was sometimes unhelpful, difficult to understand, and failed to provide clear resolutions during their attempts to get help.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the support team is consistently friendly,... See more

Customer service

Reviewers highlight positive aspects of customer service, describing agents as professional, patient, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the intuitive interface... See more

Service

Customers had positive experiences with service, highlighting exceptional support and personal assistance... See more

Response time

Consumers find response time to be extremely positive, with people reporting fast and helpful support that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot rate this company highly enough. I had to create a complicated booking system for a 3 day festival which required 16 make up artists to provide 15 minute makeovers each day. Unlike other comp... See more

Company replied

Rated 5 out of 5 stars

I've had a great experience using this platform. It's simple and easy to use. While there's always room for improvement, it serves its purpose very well. The customer support team has been outstandin... See more

Company replied

Rated 5 out of 5 stars

Sudeven is very professional agent and really help our business setmore account get solved very quickly. We would love to have a support who could be understading and help us fix issue in anytime like... See more

Company replied

Rated 5 out of 5 stars

I had a demo session with Parth yesterday to initially discuss the Mailerlite function....to cut a long story short and an hour later Parth gave me loads of advice about 'connecting' and joining sever... See more

Company replied


Company details

  1. Software Company
  2. Business to Business Service

About Setmore

Written by the company

Setmore logo
Setmore offers a free, online scheduling platform for you to connect with your customers. Manage all your appointments through one simple, sleek calendar system and give your business the freedom to grow.

Bring on more customers and sharpen your brand image, while taking charge of your working hours. By listing your availability online, your customers can self-book their desired services. Focus on providing an excellent customer experience and let Setmore handle the paperwork.

A memorable and meaningful experience starts with a connection. Make it straightforward to connect with more customers by creating your free, customizable Booking Page. Display your availability, services, and pricing online, and accept appointments 24/7. Your customers are kept in the loop with automated booking reminders. And, you receive instant updates across your desktop, tablet, iOS, and Android devices.

Make the world your stage by adding 1-click video meetings to your appointments. With Google Meet you can connect with your customers from Anywhere. Ready for your social media to work a little harder? With Setmore, your followers can book appointments directly from your posts, at a time that suits them.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(3,238)

407 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They are great!

They are great. Very responsive and the agents are really amazing. My business efficiency drastically rose after using Setmore Receptionist.

March 6, 2026
Unprompted review
Setmore logo

Reply from Setmore

Hello Connor,

Thank you for taking the time to review Setmore! Great to hear that Live Receptionist has made your business more efficient. We're glad you think the team are very responsive and amazing. We'll make sure to pass on your kind feedback.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via the live chat in your app. We’re here to support you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Great service and fabulous product!

Salman was incredible when identifying my business needs and pinpointing solutions. Excellent customer service, fantastic product price and easy-to-use tools. Thank you!!

March 4, 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Karen,

Thank you for taking the time to review Setmore! Great to hear that Salman was able to identify your business needs and offer the right solutions. We’ll be sure to share your feedback with Salman,

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via the live chat in your app. We’re here to support you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Huge shoutout to Sudevan and Siddika at Setmore

Huge shoutout to Sudevan at Setmore! I needed some help today and he hopped on a call with me to get it sorted out. He was patient, kind, and incredibly helpful from start to finish. Excellent customer service—thank you, Sudevan! I also want to give a shoutout to Siddika she helped me as well Thank you so much!

March 5, 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Nadirah,

Thank you for taking the time to review Setmore! We’re delighted to hear that Sudevan was patient, kind, and incredibly helpful during your call. It’s also great to know that Siddika was there to assist. We’ll be sure to pass along your kind words to both of them.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via the live chat in your app. We’re here to support you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Exceptional help!

Exceptional help! A cut above the rest! No question you will be extremely well-taken care of! I could not recommend more highly! Go with Setmore for all your booking and scheduling needs!!!

March 4, 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Tailored Transport,

Thank you for taking the time to review Setmore! Great to hear that you recieved exceptional help from the team and you feel taken care of. We'll make sure to pass on your kind comments.

We truly appreciate the recommendation! If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via the live chat in your app. We’re here to support you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Amazing thank you Monica you dealt my…

Amazing thank you Monica you dealt problem straight away and was patient so kind thank you

March 4, 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi The Beauty Roomzz,

Thank you for taking the time to review Setmore! Great to hear that Monica was patient when resolving the issue you were facing. We'll make sure to share your kind comments with her.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via the live chat in your app. We’re here to support you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Customer service great!

Customer service great!

March 2, 2026
Setmore logo

Reply from Setmore

Hi Stella,

Thank you for taking the time to review Setmore! Great to hear that you find the customer service great. We'll make sure to pass on your kind feedback.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via the live chat in your app. We’re here to support you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

very patient and did exactly what i…

very patient and did exactly what i needed!

February 28, 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Jess,

Thank you for taking the time to review Setmore! Great to hear that the team were very patient and they helped you find a solution. We'll make sure to share your kind feedback.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via the live chat in your app. We’re here to support you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Really good help from Siddika

February 28, 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Océane,

Thank you for taking the time to review Setmore! Great to hear that you received really good help from Siddika. We'll make sure to pass on your kind feedback.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via the live chat in your app. We’re here to support you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Nisha was on it

Nisha was on it! She helped me with everything I needed and was super informative

February 27, 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Tanya,

Thank you for taking the time to review Setmore! Great to hear that Nisha helped you with everything you needed and she was super informative. We'll make sure to share your kind feedback.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via the live chat in your app. We’re here to support you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Time zone confusion solved by Siddharth

I love the new multi-site service and within that I need the time zones correct. This morning I noticed the local time would not save. Right away, help and support understood and answered my questions. Siddharth was the technician helping me and I would be happy for everyone to get his help. He was understanding and efficiently solved my problem . Thank you

February 27, 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Barbara,

Thank you for taking the time to review Setmore! Great to hear that the issue you were facing with time-zones was resolved by Siddharth. We're glad to hear that he was understanding and efficient. We'll make sure to pass on your kind feedback.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via the live chat in your app. We’re here to support you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

A must to have!

its was definitely helpful and amazing to have i features like this! great service!!!!

February 26, 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Jefrey,

Thank you for taking the time to review Setmore! Great to hear that you appreciate your time with the team and it was helpful. We're glad you think the features are amazing and we offer a great service. I'll pass on your kind comments to the team.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via the live chat in your app. We’re here to support you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Answered every question perfectly

Answered every question perfectly, and tailored to my specific needs

February 25, 2026
Setmore logo

Reply from Setmore

Hi Amy,

Thank you for taking the time to review Setmore! Great to hear that all your questions were answered and your call was tailored to your direct needs. We'll make sure to pass on your kind feedback to the team.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via the live chat in your app. We’re here to support you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Fast feed back and very friendly ❤️👍

February 25, 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi gmbhairkorea,

Thank you for taking the time to leave us a five-star revew! Great to hear you got fast and very friendly support from the team. We'll make sure to pass on your kind feedback.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via the live chat in your app. We’re here to support you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Very helpful agent.

February 21, 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Ryle,

Thank you for taking the time to review Setmore! We're glad to hear you got the help you needed. We'll make sure to pass on your kind feedback.

Thank you for taking the time to review Setmore! We’re thrilled to hear that you’ve seen an 84% reduction in front desk payroll and experienced zero missed calls. It’s wonderful to know that Setmore Live Receptionist is making a difference for you, and we’ll be sure to share your kind words with the team.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via the live chat in your app. We’re here to support you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Zero missed calls.

Zero missed calls.
84% reduction in front desk payroll.
Full control over scripts and call recordings.

Setmore’s Virtual Receptionist paid for itself almost immediately. Strongly recommend.

February 20, 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Clarita,

Thank you for taking the time to review Setmore! We’re thrilled to hear that you’ve seen an 84% reduction in front desk payroll and experienced zero missed calls. It’s wonderful to know that Setmore Live Receptionist is making a difference for you, and we’ll be sure to share your kind words with the team.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via the live chat in your app. We’re here to support you 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Brilliant and informative

Brilliant and informative. Really appreciated the full details that were shared and transparency. Excited to get started with Setmore! Thanks Salman for your time and support 🙏

February 19, 2026
Setmore logo

Reply from Setmore

Hi there,

Thank you for taking the time to review Setmore! Great to hear that Salman was brilliant, informative and shared everything you need to get started. We'll make sure to share your kind feedback.

If you have any questions or need a hand, don’t hesitate to reach out to us at help@setmore.com or via the live chat in your app. We’re here to help 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Hemalatha was such a great help!

February 17, 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Renae,

Thank you for your five-star review! We're glad to hear that Hemalatha offered you great help. We'll make sure to pass on your kind feedback.

If you have any questions or need a hand, don’t hesitate to reach out to us at help@setmore.com or via the live chat in your app. We’re here to help 24/7.

Julia, Community Team

Rated 5 out of 5 stars

Clear and concise

I had a great time during the demo this morning and Hema did a great job showing me the features of the app and i for one is so excited to present these features to our business partners and give my recommendation to go with Setmore for our appointment scheduling need. Hema was clear and concise on the way she walk me through with the feature and i really find it so easy to use both for us and our clients.

February 19, 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Manuel,

Thank you for taking the time to review Setmore. We’re glad to hear the demo was a great experience.It's great that Hema walked you through the features clearly and made everything feel easy to use for both your team and your clients. We'll make sure to share your kind feedback with her.

We really appreciate you thinking and recommending us to your business partners. If there's anything we can do to help you along the way, do not hesitate to reach out to us at help@setmore.com or via the live chat in your app.

Julia, Community Team

Rated 5 out of 5 stars

Setmore is AMAZING!!!!

Setmore is AMAZING!!!!! I scheduled an Onboarding call with Dron and his customer service, professionalism, experience, and expertise were SUPERB in handling my unique request for setting up my booking page. THANK YOU SO MUCH!!!! I'm looking forward to my future bookings. He answered ALL my questions, stayed on the call longer than scheduled 🙏🏼, answered questions I didn't even know I had, and went above and beyond in optimizing my booking page with features I didn't even realize were available, but VERY much needed!!! I left the call confident and READY TO LAUNCH

February 19, 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Prayre,

Thank you for taking the time to review Setmore! Great to hear that Dron was helpful and that you left feeling confident and ready to launch. That’s exactly what we aim for. I’ll make sure your kind feedback are passed on to him.

Wishing you every success with your upcoming bookings, and if you ever have any questions or need assistance, we’re here to help 24/7 at help@setmore.com or via the live chat in your app.

Julia, Community Team

Rated 5 out of 5 stars

Dron Gohil gave brilliant personalised…

Dron Gohil gave brilliant personalised service in helping my business assess what we needed and get us efficiently set up. A real asset to the Setmore brand. Accurate, determined, helpful and friendly.

February 2, 2026
Unprompted review
Setmore logo

Reply from Setmore

Hi Luke,

Thank you for taking the time to review Setmore! Great to hear that Dron gave a great, personalised demo when setting up your account. We'll make sure to pass on your kind feedback.

If you have any questions or need a hand, don’t hesitate to reach out to us at help@setmore.com or via the live chat in your app. We’re here to help 24/7.

Julia, Community Team

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