Arrived before the estimated date and came in great condition! The silver on the bracelet is very shiny and pretty, and it looks even better than the picture. I was almost a little hesitant to order f... See more
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I'm very happy with this ring! It looks exactly as I expected—sleek, stylish, and well-made. I also added a powerful personal phrase in the inner engraving, which makes it even more meaningful to me.... See more
Company replied
The product shipped faster than the expected date even after purchasing the expedited fast shipping. The quality of the chain was amazing for the price I paid. And there is multiple deals across the s... See more
Company replied
I ordered from them almost 2 months ago if not longer and they keep telling me my product is delayed in customs. I’ve been more then patient in this whole process and all I have received from sett is... See more
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Company details
Written by the company
SETT is a place where creativity, positive energy, and a rebellious attitude rule. Our contemporary designs and timeless craftsmanship celebrate style and individuality, which is why we encourage our modern, diverse community of customers to wear our jewelry their own way. Dare to express yourself- confidently, freely, and without judgment. Live by your own rules. Accessorize Inappropriately.
Contact info
108 West 13th Street, Wilmington Delaware 19801, United States, 19801, Wilmington, United States
- support@settandco.com
- settandco.com
3.9
Great
75 reviews
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Horrible customer service and lack of accountability
Horrible customer service, horrible product description, and lack of accountability for their mistakes. I ordered a set of rings from their website for my engagement, I measured both my husband’s ring finger and mine using various tools as well as what they provided on their website. The rings came back extremely big therefore their ring sizes needed to be sized down however that information was not described or stated anywhere in the product description. I spoke to a customer representative asking how resizing works and they stated I would be able to resize for free and if I needed to resize again I would be able to do so giving me the impression a second resize would be free. Unfortunately when I resized they were still far too big, when I requested a second resize they stated I would have to pay a certain percentage of the price to resize again. When I mentioned the impression I had they did not give me any solution and said the same thing over again, “resizing will cost a fee sorry for the impression you had” no accountability for the lack of information from their previous representative. They also offered their store credit as a refund, which is disappointing, why would I want to repurchase something from a company that has horrible quality.
March 6, 2026
Unprompted review
Reply from Settandco
Hi Karina,
Thank you for taking the time to share your experience. I’m truly sorry to hear how disappointing this situation has been for you, especially with something as meaningful as engagement rings. That should be a joyful moment, and I completely understand how frustrating it must feel when things don’t go as smoothly as expected.
I would like to clarify how the resizing process works so everything is transparent. For rings, we do offer the first resizing completely free of charge. If the ring needs to be adjusted again after the first resize and the item was produced correctly according to the requested size, a restocking fee is applied. This is because a new ring must be produced again from scratch, which involves additional materials and craftsmanship.
That said, I truly understand your concern regarding the impression you received earlier, and I’m very sorry if the explanation at that time was not as clear as it should have been.
I’ve actually reached out to you directly via email as well so we can continue looking into this matter together and find the best possible way forward for you. I’d really appreciate the opportunity to assist you personally and help resolve this situation as smoothly as possible.
Warm regards,
Kyrene
It was a complicated engraving order…
It was a complicated engraving order and it was done quickly and correctly! Shipped out internationally and got to the recipient in fantastic time without incident.
February 1, 2026
Reply from Settandco
We're happy to hear that your complicated engraving order was completed quickly and accurately. We appreciate your positive feedback regarding the international shipping and timely delivery!
Bad products with even worse customer service
Initially sent me the wrong length of chain. I contacted them and they said they’ll send the correct size. After about a week I get another email from them saying their website was wrong and they don’t even have that length of chain. They give me another option and we move forward with that. I wait about a month for the replacement to arrive to only be the exact same as the initial incorrect chain. I contact the again and their solution is to just pick something else from their website. If you value your time and money stay away from them.
Update:
Since I can’t reply to the response I’ll add this here. Your solution was a repeat of the previous process. Best case scenario it’ll be about three months before I get what I actually ordered, and worth case scenario I’ll get the wrong item for the third time. I have no intention of wasting any more time. I just wanted to warn others.
November 4, 2025
Unprompted review
Reply from Settandco
Dear Kayarash,
Thank you for your updated comments. I am very sorry to hear that you still feel disappointed, and I understand your frustration with the process so far. This is not the experience we want for our customers.
The options we provided were intended to resolve the issue in the most reasonable and efficient way possible, and we truly do need your cooperation to complete the resolution. We take great care and consideration in both our products and the service we offer, and I am sorry if your experience has fallen short of that standard.
Please know that I am here to provide you with a clear solution and to ensure you receive an outcome you feel satisfied with. I have reached out again by email so we can move forward together.
Your feedback is important, and we appreciate the opportunity to make this right.
Warm regards,
Nicola
super helpful customer service and good…
super helpful customer service and good quality jewelry
December 19, 2025
Unprompted review
Arrived before estimated date and looks great!
Arrived before the estimated date and came in great condition! The silver on the bracelet is very shiny and pretty, and it looks even better than the picture. I was almost a little hesitant to order from here since I had never heard of Sett before, so I’m glad everything came in a timely manner and in tact. Would recommend 👍🏼
November 25, 2025
Unprompted review
Quick service!
October 1, 2025
I ordered from them almost 2 months ago…
I ordered from them almost 2 months ago if not longer and they keep telling me my product is delayed in customs. I’ve been more then patient in this whole process and all I have received from sett is a $20 gift certificate for there website that expires, which is fine but do you really think I want to order something else when I haven’t even received the product I paid for. They have been no help and just keep telling me to wait. I don’t enjoy writing a bad review but at this point not sure what else I can do seems like I just threw away $200 thanks SETT.
August 31, 2025
Unprompted review
Reply from Settandco
Hi Adam,
Thank you for sharing your feedback.
I’m truly sorry this experience hasn’t been smoother, especially after your patience. Customs delays are unfortunately outside our control, but please know we’re actively following up to get your order moving.
Your $200 is safe, and I’ll personally make sure this is resolved so you can enjoy the piece you ordered without any further stress.
Best regards,
Abigail - SETT&Co Customer Support
Really nice bracelet.
August 14, 2025
I bought two pieces of jewelry for my…
I bought two pieces of jewelry for my partner. A gold chain and a silver chain for our anniversary. They tarnished and got rust spots all over each of them! I was so embarrassed when the gift got opened. Initially I was excited and the items came pretty quickly. They looked really nice but for the price I couldn't believe they tarnished before being opened and worn. I could not get my money back as I got the jewelry ahead of time to ensure it would make it in time for our anniversary. Instead I got store credit... Praying the next items do not give me issues as the jewelry isn't cheap. Pandora would have given me better quality at the prices here.
April 30, 2025
Unprompted review
Reply from Settandco
Hi Madison,
Thank you so much for sharing your feedback, and I’m truly sorry to hear about your experience—especially during such a meaningful occasion. It’s definitely not the impression we ever want you to have, especially when gifting something special.
We’re disappointed to hear the items tarnished, and I completely understand how upsetting that must have been. While we’re glad to hear the pieces initially arrived quickly and looked great, we always aim for both beauty and lasting quality.
In line with our policy, refunds for damaged items can only be processed within 30 days of receiving the order. Since the timeframe has passed, we were only able to issue store credit on this occasion. We hope your next selection brings a much better experience—we’re rooting for that wow moment!
If you ever experience any issue with an item again, please don’t hesitate to reach out. We're always here to help with warranty options and ensure you’re satisfied with your purchase.
Sincerely,
Kyrene
Was highly impressed with the quality and craftmanship of the product.
Was highly impressed with the quality and craftmanship of the product I purchased. Fair price and definitely worth the value of the money I spent.
I will surely recommend Sett and Co to my friends and family.
July 26, 2025
Reply from Settandco
We're happy to hear that you were impressed with the quality and craftmanship of your purchase. It means a lot to us that you find it worth the money. Thank you for recommending us to your friends and family!
No delivery yet
Ordered my necklace over a month ago. When trying to get a hold of customer service I get the run around about delivery time frames and reasons why. One of the only good things I can say is the customer service department is responsive which still gives me hope I will get my order still. As to the question of when, hopefully I will find out.
June 21, 2025
Unprompted review
Reply from Settandco
Hi Jerrick,
Thank you so much for your patience and for your kind words about our team—it truly means a lot.
I’m very sorry for the delay in your order’s arrival. This is absolutely not the experience we want you to have, and I completely understand how frustrating this must be.
Please rest assured that your order is still en route, and I’ve personally followed up via email to check on its status. We’re doing everything we can to make sure it reaches you as soon as possible.
Thanks again for hanging in there with us. I’ll keep an eye on this and update you as soon as I have more information.
Warmest regards,
Kyrene
Do not buy from this company!
Do not buy from this company! While they advertise that their gold necklaces are made of solid gold, they are actually hollow in nature. My necklace broke while taking off my shirt and I’d relate the material to being as rigid as a paper clip. Your necklace will continuously break!!!
June 18, 2025
Unprompted review
Reply from Settandco
Hi Bryan,
I'm really sorry to hear about your experience, and I completely understand your frustration.
We truly take pride in the design and quality of our jewelry, and this definitely isn't the kind of experience we want you to have. I've just sent you a follow-up email so we can properly look into this and offer you a suitable solution. We’d love the chance to make things right for you.
Sincerely,
Kyrene
Do NOT order from SETT and Co
Do NOT order from this company! I ordered nearly a month ago and my order hasn’t shipped. Every time I contacted them about my order, they skated around the issue and sent false assurances about how it “would be delivered soon” and claimed that they’re “super particular about quality” so a “hiccup” delayed my order.
The tracking number they provided (which I had to request when I didn’t receive an initial order confirmation), shows that my order STILL has not been received by their shipping partners. Unless you’re willing to wait for months to potentially never receive what you paid for, do not order from them.
June 26, 2025
Unprompted review
Reply from Settandco
Hi Regan,
I’m truly sorry for the delay and the frustration this experience has caused you - it’s absolutely not the kind of service we aim to provide, and I completely understand how disappointing this has been.
Please know we’re doing everything we can to make sure your order is delivered to you as soon as possible. I’ve just sent you a follow-up via email with more details and will personally continue monitoring this until it reaches you.
Thank you for your patience so far - I really do appreciate it, and I’m here if you have any further questions or concerns.
Sincerely,
Kyrene
Dont do it.
This has been the most frustrating experience of my life. I was meant to receive this item well in advanced to the day i needed it. Nope. I cant even get an estimate on where it is because the website didnt change the delivery date, I just got an email about it. I contact customer service and they said it has already shipped so no refund. Yet they cant give me the shipping number? No phone number to call and an email that dances around all my questions and concerns. I would comment on the quality but guess what? STILL NO PRODUCT. If you do want something from this company do not go buy the estimated date given.
UPDATE: As of July 7th I still have no package. I have had 2 "wrong" tracking numbers given, and have been refused a refund until it arrives. Will it arrive? The world may never know.
June 23, 2025
Unprompted review
Reply from Settandco
Hi Caitlin,
I’m so sorry to hear that you still haven’t received your package—I completely understand how frustrating this experience must be, especially with the tracking mix-ups.
You absolutely deserve clarity and better updates, and I truly apologize for the inconvenience.
As of now, your package is with customs and is waiting for clearance. Based on the most recent update, it should be delivered within 3–5 business days. I want you to know that we’re actively monitoring the shipment alongside our Shipping Coordinator to make sure everything stays on track and reaches you as soon as possible.
Thank you so much for your continued patience while we get this sorted. I’ll keep an eye on it and make sure to follow up if there are any changes.
Sincerely,
Kyrene
This chain is absolutely amazing
This chain is absolutely amazing. It turned out beautifully! It’s is very stylish . My husband was very impressed with it and wears it with proud.
June 21, 2025
Reply from Settandco
We're happy to hear that the chain turned out beautifully and is very stylish! We appreciate you sharing that your husband was impressed and wears it with pride. Thanks for your positive feedback!
Fast shipping, excellent quality
It came fast and everything was accurate. My husband doesn't wear jewelry but this her wears everyday. Great work! Next something for me
June 18, 2025
Reply from Settandco
We're happy to hear that the item arrived quickly and matched your expectations! It's wonderful your husband enjoys wearing it daily. Thank you for your great feedback and we look forward to creating something for you next!
No problems buying and shipping was fast
June 16, 2025
Great quality necklace
Great quality necklace. The engraving looks great as well and my husband loved this as a Fathers Day gift! Arrived on time!
June 16, 2025
Reply from Settandco
We're happy to hear that the necklace's quality and engraving met your expectations. It's wonderful your husband loved this Father's Day gift! We appreciate your positive feedback and are glad it arrived on time.
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