SEUR Reviews 3,532

not sure why this company pretends to exist.
They consistently refuse to even attempt delivery and todays delivery i cannot collect myself as the items to large for my vehicle. I've had to go to their own wharehouse to collect previous deliveries myself a 45 minute drive away. Its not like i live in the middle of nowhere. I live in torrox on my main coast road, in a large very hard to miss appartment complex.

No estoy seguro de por qué esta empresa pretende existir.
Constantemente se niegan incluso a intentar la entrega y la entrega de hoy no puedo recogerlos porque los artículos son demasiado grandes para mi vehículo. Tuve que ir a su propio almacén para recoger las entregas anteriores, a 45 minutos en coche. No es que viva en medio de la nada. Vivo en torrox en mi carretera principal de la costa, en un gran complejo de apartamentos muy difícil de perder.

Terrible company. My orders don't get delivered nor picked up. I stayed 5 times at home because something should be returned and they never showed up without any excuse.

Terrible company, arrogant and dismissive, they forget that you pay their wages as customers and treat you like an idiot, their systems are wack and their customer service is rude and virtually nonexistent - moving forward I check with any companies if they use you to deliver and if they do I take my business elsewhere.

Lies and liars! I cannot choose to sack the incompetents at Seur as eBay uses them randomly, it seems. I was in my house for the last hour, sipping a coffee and watching the rain come down. My window looks out over the patio over the street. I even snipped the very end of a branch off as it was coming close to tapping on the window. *ping* Failure to deliver as you weren't in the house. Wut? No note, no ring on the door bell. No courier van. EXACTLY the same experience last time and I had to call them three times after three failed attempts when I was sitting on a camp chair in the street. Liars!

I absolutely hate this company. Not just because they're don't or won't deliver to my address which is bad enough. They are LIARS and take their customers for fools. They continually make up false excuses as to why they didn't deliver. The latest excuse or lie I have been given is that my address isn't valid. Of course this is totally untrue. They are LAZY, untrustworthy, lying fraudulent cheats. I always now try to avoid buying from companies that use them. Are you reading this Seur? I doubt it. Their customer service is non existent.

I need to add incompetent to their many failings. Their tracking service doesn't even work. Input their own tracking number into their tracker and it says the number doesn't exist.

DPD, you're great in the UK, but hang your heads in shame on these cowboys - Seur certainly won't.

If I could give 0 stars I would. SEUR are the absolute worst!
A delivery was scheduled at my house today. We can see all the approaches to our house from our living room and nobody has been near, yet at shortly after 1.00pm I received an email from SEUR informing me that the delivery had been attempted 15 minutes previously. This is a downright untruth. Nobody has been anywhere near.
We get deliveries from Amazon without any problem, yet SEUR insist the address successfully used by Amazon, pizza delivery guys, etc, is insufficient or wrong. In our opinion, THESE PEOPLE ARE NOT TO BE TRUSTED!

I'm sitting at home & again I receive ........ We have tried to deliver your shipment on 12/20/2021 at 4:53 PM , but it has not been possible to make the delivery due to absence.
They do not try very hard - they do not come near MY house! I ordered a HOME delivery, now they say they'll leave it at a supermarket???
Shipment information Nº 382272835863

Do not order from anyone using SEUR
worst customer service ever, they hanged up on me 7 times
the parcel was supposed to be sent to a locker in Spain
the website says it's been returned to the retailer. Retailer (billabong) should be ashamed of themselves for using SEUR.

If I could, I would give them zero stars as they do not deserve a single one. They make two delivery trials the same afternoon, two hours apart, nobody is at home - so they send the produce back to the merchant. An automated message is sent to me in the same time, offering pick up shops in the neighborhood to chose from. I select one, but the commerce is already sent back, zero effort to make a solution, to make it work... Total mess of a company, but unfortunately many Spanish companies use them. If I see SEUR as a delivery option, it is a clear no-go for me, do not order anything to be delivered by SEUR.

This is the worst delivery courier in Spain. I've lived at my current address for two and a half years, and Seur deliver to my house almost every month, and every single time they fail to make the delivery on the scheduled date, saying that 'the address is wrong', 'customer isn't at home' or that I've 'rescheduled the delivery date'. My address is obviously correct as other couriers are able to find my house, I'm ALWAYS at home when my delivery is due, and I never reschedule a delivery. When the delivery drivers ring me I tell them that I'm at home and that I will text them the direct location of my house on Google maps (my Spanish isn't very good). In response, the drivers tell me that my address is wrong and hang up, and one even swore and shouted at me before hanging up. Even when I send multiple text messages to the driver, with the exact location of my house on Google maps, they never bother to acknowledge them or deliver to me. Customer service is nonexistent. I send numerous emails everytime to find out when my delivery will be made when it doesn't come on the scheduled date. I never get any response to my emails. Deliveries from Seur usually arrive atleast a week or more after the original scheduled date. Unfortunately companies still continue to use Seur to make deliveries, if I had a choice about the delivery courier I would never pick Seur, when I see that Seur are making a delivery to me, I always know that there is going to be a problem and I won't receive my delivery on time.

Very bad experience!!!

They say they had problems delivering it to my house due to lack of data and everything was absolutely correct!
They misplaced my package that informed me that it was in a place that it was not.
After 10 days of delay they sent me an email informing me that I was in the city next door! ABSURD!

AVOID THIS COMPANY like the plague. You will probably never get your delivery. We are still waiting for a next day delivery of £700 worth of goods 11 days later. On their 'tracking system' the goods have been out for delivery every day, followed by a litany of excuses for why they never got here, from 'driver had an accident' to 'address does not exist'. They do not have the correct phone number but there is no way of getting into the system to change it. You cannot speak to anyone and they do not even allow ZARA (whose goods are being shipped to us) to call them. Can you believe that? ZARA have to email them and, as the Zara online assistant told me, they 'do not reply to our emails'. Either this is corruption on a monumental scale or stubborn incompetence and a refusal to overhaul a system that is clearly not fit for purpose.

no support
if you need support, you end up in a hopeless loop.
Finally after 20 min on telephone they transfer me to the local parcel shop where the package was supposed to be and my call was 3 times dropped without getting me the info.
I can expect a call drop for technical reasons, this happens very rarely, but 3 times and to have to go again thru all the loop of all the previous calls to try to get there and wait more than 20 min then when there was someone who was supposed to have the info, just to cut you off, it is so frustrating. And my guess is that the person just hanged up because he didnt want to deal with a case which it was not clear, i dont belive it was 3 times for technical reasons. Frustrating. Distusting service. Pathetic.

Up until the end of last year deliveries via DPD/Seur from the UK to Spain were good. For the first six months of this year they fell apart and nothing seemed to get through. We still have a delivery from February stuck in the system.
Now however they are like a different company, super efficient on the import handling and delivering on time. The last three deliveries during June/July have been faultless. After 7 years we were about to switch couriers but now there is no need. Very happy.

Reliable shipping service on time, with tracking and in Barcelona an option to pick it up at a local locker.

Ordered items from Lidl Spain, Seur failed to deliver.when will somebody pull the plug on this company?

worst transport company I've ever experienced. On every occasion that Seur has been the currier, they never bring my packet, and instead, I just get a text message saying they tried to reach me and I was not home. This is just blatant lies and excuses as I'm always home working. The you have to jump through hoops trying to organize a drop off point... its just a massive stress ball, reciving the packet 4-5days later having to drive to a pick up point. I hate this company.

Non existent customer service, false emails and text messages regarding delivery date, just one long frustrating experience.

This company have lost two of my parcels to spain from the uk, one in december , prior to brexit, tracking said delivered, yet not received, put in a claim which they rejected , The second on 2nd feb, tax and duty was paid, yet tracking froze in customs on 12th feb, then on the 22 feb tracking said reciprient had refused delivery , no reason given, parcel at delivery depot la coruna, Reciprient visited the depot and they said they had no trace of it, Yet on 4th march tracking now says being returned to sender, Now I ask you who would pay the custom tax and then refuse to accept the parcel, total waste of space and money tracking number 15505402791910

Absolute joke of a company...
If you buy anything and these cowboys are the couriers cancel the order immediately..
I'm shocked that a company so incompetent gets any trade.
We have over the past 12 months had 7 deliveries where this outfit have messaged to say they have the parcel and given a delivery date....Not one has been delivered, they cant find the address, this urbanization has been here 40 years put in the address in any search engine and it gives you directions right to the door, and their favourite excuse they called but you weren't home... so they arrange to deliver again the next day between 8am and 10pm so a second day where you stay in waiting and again nothing..
And guess what! the exact same thing has happened today, so that's delivery number 8 not delivered... You couldn't make it up.
They should be embarrassed to call
themselves couriers...