Seure Reviews 

Strap came arrived with a damaged box and the strap was broken. After sending a picture of the strap they agreed to replace free of charge quickly. Great experience

Good business practice and customer service

Product quality is great and so is the customer service, I made a mistake and ordered the wrong size band and they quickly worked with me to get the right ones. I would highly recommend the product for these reasons but beyond that the bands look really good and the design and quality are beyond great for the price.

I ordered 3 watchbands for my Garmin watch but I mistakenly ordered the wrong size. I was so pleased that Seure, for only the cost of postage, sent me the right ones! The bands themselves are good quality and look great!

I ordered a watch band I didn't like, reached out to customer service, and they facilitated a replacement quickly. I previously purchased a watch band I use everyday which prompted me to look for another.

I ordered the wrong size (26mm) I needed (22mm), totally my fault. Seure honored their return policy, no questions asked. I received the new band in a timely manner and it is good quality. Great Customer Service, Thx!

UPDATE TO THE BELOW REVIEW :

Deeply disappointed with both products.

The MagCase Thin has clear scratches on the camera shield.

The EdgePatrol Max is worse. The buttons are held in place by tape. The tape comes off and the buttons fall out.

Added with the delay in delivery and lack of customer service, I would avoid at all costs!

Plus, the products aren't cheap. Just cheaply made.

Terrible. I order two iPhone 17 cases. Two weeks later and it's still in "processing".

I know two weeks isn't the end of the world but in an age where you can order online and have delivery the next day the wait time is unacceptable. Especially if you are spending £100+ on their products.

I've tried reaching out to their Customer Service team. Zero response or acknowledgement.

At a time when product competition is fierce, delivery and customer service is the great divider.

The customer service team at Seure helped me quickly resolve a minor issue and were super professional.

The Seure case is high quality and provides great protection with a sleek visual appearance and its lightweight materials make it comfortable to carry!

They are replacing my case free of charge

I ordered 3 bands and one of them did not fit correctly. It was replaced directly with a new band. Good service

I love the product and the customer service. quick responses to questions and fast shipping. I highly recommend this company.

I placed an order on September 26, 2025, for three bracelets, for a total amount of €155. As of today, November 11, I still haven’t received any package that’s more than one month and two weeks later.

The carrier, YANWEN, provides a tracking number that only works within China. The delivery status has been stuck since October 2nd with no updates since then.

I contacted customer service, and they told me to check with the local carrier. However, when I provide the YANWEN tracking number, no parcel can be found, as the tracking is only valid in China.

I am requesting a refund for my order. So far, no one has responded to my emails, and no reliable information has been provided.

I strongly advise against using this website you risk losing your money and never receiving your order.

J’ai passé commande le 26 septembre 2025 pour trois bracelets, pour un montant total de 155 €. À ce jour, je n’ai toujours reçu aucun colis.

Le transporteur indiqué, YANWEN, fournit un numéro de suivi valable uniquement en Chine. Le statut de livraison est bloqué depuis le 2 octobre et n’a connu aucune évolution depuis.

J’ai contacté le service client, qui m’a répondu de me rapprocher du transporteur local. Cependant, celui-ci ne retrouve aucun colis, car le numéro fourni par YANWEN n’est pas reconnu en dehors de la Chine.

Je demande donc le remboursement de ma commande. À ce jour, aucune réponse à mes mails et aucune information fiable ne m’a été communiquée.

Je déconseille fortement ce site : vous prenez un risque réel de perdre votre argent et de ne jamais recevoir votre commande.

First time purchasing Seure band.
It took a lot of effort to cut the band and making sure it fits. Unfortunately, I cut too much and ended up reaching out to the Seure team to get a replacement. To my surprise, they are sending a new one to me free of charge with the cost of the shipping only.

After receiving the strap had small issues. Everything was resolved in few days

Order gave impression that my watch strap was from a local company. I am in UK and I believe it was shipped. from USA.
The watch straps seemed nice enough but Seure is not secure. They get caught and fall off really easily as the magnets are not strong enough. My watch has been damaged as a result. I have complained but I am not expecting much as I don’t imagine the return process to USA is going to be a simple one.
Personally, I would avoid.

Seure came back to me and offered to send me different straps that were more secure just for the cost of shipping. However, they never followed up with instructions.

Avoid them

Super bad - delivery service - The shipper is simply not present in North America - and will rely on receiver to track and find package ....I will charge back

Hope you see this before you buy bought 3 straps two broke within a month and they won’t answer you

Really nice product. Looks great and service was superb.

I have tried to contact them for more than 3 weeks, by sending multiple emails and through their social channels I have received one answer on IG, but otherwise they have been silent. The strap I bought is broken, as the lock is not working. The quality of the product seems to be of a bad quality, but I was hoping to receive a new lock or strap, so I could give it a proper test. Unfortunately it seems like they are not interested in answering any of my mails.

I made a mistake with my order and they rectified it by sending me the correct item at no additional cost. The strap is great!