Sevenheavens Reviews 

I am extremely disappointed with the service of SEVENHEAVENS. I placed an order last NOVEMBER 30, 2024 / Black Friday and until now I HAVE NOT RECEIVE my delivery and is delayed without any clear explanation. Despite contacting customer service and asking for the status of my order, all I receive are generic apologies blaming “production problems.”

What’s most frustrating is that the product is listed as “available” on their website, which makes their explanation seem insincere and misleading. If there are genuine issues, they should communicate them honestly and stop giving false promises to their customers.

This experience has been frustrating and unprofessional, and I would advise others to think twice before ordering from this company.

Guys please don’t support this company!

Didnt event get my order, its been almost 3 months now and they dont even reply to my messages.

I made an order a month a go and I still havent received my package. it's literally the worst delivery service I have ever seen. The customer service doesn't respond to my E-mail, so I still don't know when I will receive my package. If I could give a lower score I would.

I placed my order on 6 December , it’s the 6 th of January but I have not even received the tracking number for my order not have I received my order

I wrote to customer service but I have no reply

I and going to ask for a refund, I wonder how that will go

Nice quality clothing! Delivery took a bit longer but it was worth the wait.

This is literally the worst customer experience I ever had.

Firstly: I waited 3 weeks on my package
Secondly: I ordered 2 hoodies, 2 joggers and 2 shirts.

What did I get? Only 2 shirts after three weeks!!!

What the hell?

I am writing to express my profound disappointment regarding the significant delay in the delivery of my order, which I placed on the 19th of August—over one and a half months ago. Despite multiple follow-ups via email, I have repeatedly been assured that the delivery was imminent, with promises of shipment within "the next few days" or receipt within "1-2 days." Yet, here I am, still waiting.

At this point, I have endured such an extended delay that my resolve has shifted from merely expecting timely service to demanding that my order be fulfilled without any further excuses. I have been exceedingly patient throughout this ordeal, but that patience has its limits. I must insist that they must either expedite the immediate shipment of my order or provide a clear and definitive explanation for the ongoing delay.

Their prompt attention to this matter is not only appreciated but required, as this level of service falls drastically short of any acceptable standard.

I expect a swift resolution.

Terrible shipping
Placed an order about a month ago still hasn’t arrived
Every time I write them they respond with the same “Sorry we’d like to apologise your order will be send out within 4days”

Honestly one of the worst shipping experiences of my life I’ve ordered stuff from china and it arrived faster with better communication.
It’s a joke

1 year ago it was the best brand for blanks. But now the quality is worse than before. Not 420 gsm anymore (less weight and you can feel that there is less material, I compared the old and the new one). No metal badge anymore. Higher price... I am sad :(

I placed an order 26 days ago and was promised a delivery in 5-10 working days.

I have yet to receive my package or a shipment confirmation.

Customer support continuously shifts back thr expected delivery by 2-5 days every time I reach out and ask about the status of my order.

If you want your goods in a timely manner go somewhere else.

I ordered from here about one month ago. The website states it takes up to 10 business days to ship. In my previous orders (I ordered from there three times before), that was kind of true, but for this order… absolutely not. They have good clothes, but terrible logistics. Now they’re saying my ALREADY ordered pieces were out of stock… how can that happen?

Unfortunately, they’ve lost me as a customer as long as they have such bad service.

I ordered at the end of October. They already advertised that shipping would take up to a week, which I was fine with. I waited a whole month (forgot I ordered) until I contacted the support team via email asking where my order was and why it took so long. They told me that something in the system didn’t go through and that some of my items were out of stock - when checking online the said items were not out of stock - but I immediately got a refund of the items which were out of stock.
They told me that the order would be shipped within the next 3 days and consoled me with a gift code.
My order did not leave the warehouse in the next 3 days, as I did not get a tracking number 🤡
I received my tracking code almost another whole month later.. in mid December.. mind you I ordered back at the end of October.
Fast forward I returned some of the items because the fit wasn’t as I liked it to be and I am awaiting my refund until now… it’s February..
It’s quite sad, since I really like the quality of their items and it’s a bargain for the price but I probably wont order again due to my experience.

Under no circumstances should you shop here!
I placed an order for almost 200 euros.
That was almost 2 months ago!
I haven't received anything yet.
Not even a consignment number or anything else.
I have written to SevenHeaven on Instagram 5 times now and each time I have been assured that it will be shipped in 3 days.
That never happened.
In other words, I was simply lied to several times.
Each time they say that the product is sold out.
The worst thing about it is that if you go to the website and put the exact same items in your shopping cart again and want to buy them, then of course you can.
How can that be?
It also says on the website that shipping takes 3-5 days.
Are you kidding me????
And no, I don't want to cancel my purchase after 2 months and have waited for nothing.
I finally want the damn goods.

Not a real company. Ordered on 06.10 and nothing. Just order confirmation. No package and no money after 3 weeks+.
Do not buy there!

An honest review: Shipping was HORRIBLE I had to wait about 10 days. Customer Service also pretty bad, I tried to contact them via online message and email and didnt get a respond. However if you dont really care about these two things, just like I do, this brand makes some really good budget basics. The fit is nice as well as the material. But somehow the managed to mix up my hoodie with the zip version, so I got lucky and saved 10 bucks :D but seriously quality feels really good for those prices.

I am happy with the products from Sevenheavens,prizes and quality are excellent.

Very good, 5 Stars

This store has some very cool clothes! I prefer 1000 times this website because their clothes are better, the prices are lower and the shipping time is shorter than those lame clothes stores out there. I would 100% recommend trying out this store.

really satisfied with the products, nice style and great prices as well!

Sevenheavens is an online streetwear shop which sell products with high quality materials. The shipping was indeed fast and when I had an issue with the pay method they where able to solve it in a simple and fast way. Would recommend buying there even if it is not the cheapest store.