seventeenlondon.com Reviews 219

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

I wish there was a bit more space as it feels quite tight and maybe a separate zipper for the laptop as its difficult to get out if you have stuff filling the front.

Rated 5 out of 5 stars

I love my Wimbledon Berry backpack - beautiful colour, lots of handy pockets, waterproof and handles the hefty weight of my work things, gym kit and some lunch bits. My first backpack was faulty as th... See more

Rated 5 out of 5 stars

Absolutely brilliant bag! Bought the Wimbledon bag in Green/Grey for my daughter starting secondary. Perfect bag for her - lots of compartments. Sensible features like hidden pocket for her valuabl... See more

Rated 5 out of 5 stars

We literally spent weeks trying to find the perfect Y7 school backpack for our daughter. Everything we looked at was a problem, not enough pockets, wrong colour, too big, too small, overprice... See more

Company details

  1. Bags and Luggage Store

Written by the company

Seventeen London - Backpacks designed in the UK, and worn around the world.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

219 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Space

I wish there was a bit more space as it feels quite tight and maybe a separate zipper for the laptop as its difficult to get out if you have stuff filling the front.

March 23, 2026
Rated 5 out of 5 stars

Good range and prompt service

Website is easy to navigate and has a wide range of items. The backpack purchased (The Wimbledon) is well made, comfortable in use and lightweight.
I would have no hesitation in buying from them again.

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

First class

First time ordering from this company and will definitely purchase from them again. The bag I bought was exactly what I was looking for and the delivery was excellent too. Very happy and would highly recommend!

September 3, 2025
Unprompted review
seventeenlondon.com logo

Reply from seventeenlondon.com

Hi Selina,

Thank you so much for taking the time to leave us such a kind review! We're thrilled to hear that you love our products – it truly means a lot to us.

Your support not only motivates our team to keep delivering the best service possible, but it also helps others feel confident in choosing us. We're so grateful to have you as part of our community!

Warm regards,
Dickson

Rated 5 out of 5 stars

Top quality products

Top quality products, backpack and pencil cases, can't buy same quality for the same price!
Quick delivery, received the next day.

September 10, 2025
Unprompted review
seventeenlondon.com logo

Reply from seventeenlondon.com

Hi Frank,

Thank you so much for taking the time to leave us such a kind review! We're thrilled to hear that you love the quality of our products – it truly means a lot to us.

Your support not only motivates our team to keep delivering the best service possible, but it also helps others feel confident in choosing us. We're so grateful to have you as part of our community!

Warm regards,
Dickson

Rated 1 out of 5 stars

Order still not arrived

Order still not arrived, not communication or update regarding delivery. Tracking number doesn’t work. Paid extra for delivery. Shame as the other product I ordered via amazon was well received by my daughter.

August 31, 2025
seventeenlondon.com logo

Reply from seventeenlondon.com

Hi Shaun,

Sorry for the delay and the lack of communication (especially after paying extra for delivery) isn’t the experience we want for you. We’ve contacted Royal Mail and we’re awaiting their update. In the meantime, we’ll reply to your email promptly with any new information. Thanks for your patience.

Kind regards,
Dickson

Rated 5 out of 5 stars

Lovely quality product

I love my bags so much that i told my fans online to go patronize the brand.

August 20, 2025
seventeenlondon.com logo

Reply from seventeenlondon.com

Hi Mariam,

Thank you so much for taking the time to leave us such a kind review! We're thrilled to hear that you love the design of our bags – it truly means a lot to us.

Your support not only motivates our team to keep delivering the best service possible, but it also helps others feel confident in choosing us. We're so grateful to have you as part of our community!

Warm regards,
Dickson

Rated 5 out of 5 stars

Perfect experience

Perfect experience. I love my bag!

July 12, 2025
seventeenlondon.com logo

Reply from seventeenlondon.com

Hi Núria,

Thank you so much for taking the time to leave us such a kind review! We're thrilled to hear that you love the design of our bags – it truly means a lot to us.

Your support not only motivates our team to keep delivering the best service possible, but it also helps others feel confident in choosing us. We're so grateful to have you as part of our community!

Warm regards,
Dickson

Rated 5 out of 5 stars

Stylish messenger bags

Really happy with my two messenger bags, lilac and black. They're are so well made and so practical. With several useful pockets, everything fits in, and they're really stylish. Great for shopping or the office. I just love them.

May 30, 2025
seventeenlondon.com logo

Reply from seventeenlondon.com

Hi Corinne,

Thank you so much for taking the time to leave us such a kind review! We're thrilled to hear that you love the design of our messenger bags – it truly means a lot to us.

Your support not only motivates our team to keep delivering the best service possible, but it also helps others feel confident in choosing us. We're so grateful to have you as part of our community!

Warm regards,
Dickson

Rated 4 out of 5 stars

This is the third Camden bag I've had…

This is the third Camden bag I've had (sadly the zips don't last forever) and I love it. I would have liked pink and grey but you no longer stock it.
At any rate, the finish is excellent and I am delighted with my new bag.

June 22, 2025
seventeenlondon.com logo

Reply from seventeenlondon.com

Hi Clare,

Thank you so much for taking the time to leave us a 4-star review on Trustpilot. We are delighted to hear that this is your third Camden bag and that you love it!

We truly appreciate your loyalty and are thrilled that you are pleased with the excellent finish of your new bag. We also noted your feedback regarding the zips on your previous bags. While we're always working to improve our products, we'd also like to remind you that all our bags come with a one-year warranty, which covers issues like the zip breaking. Please don't hesitate to reach out if you ever experience a problem within that timeframe.

Regarding the pink and grey Camden bag, we are sorry that it was not available for you this time. We can confirm that this colour is currently out of stock. However, we have taken note of your interest, and we recommend keeping an eye on our website and subscribing to our newsletter for any future updates on its availability.

Thank you once again for your kind words and for being a valued customer. We hope you enjoy your new Camden bag, and we look forward to welcoming you back again soon.

Warm Regards,
Dickson

Rated 5 out of 5 stars

Looks good, feels good

A great, well designed and roomy backpack. It has plenty of pockets and is easy to open and close with the special hook/buckle. Looks good, feels good!

June 30, 2025
Unprompted review
seventeenlondon.com logo

Reply from seventeenlondon.com

Hi Jane,

Thank you so much for taking the time to leave us such a kind review! We're thrilled to hear that you love the design of our backpack – it truly means a lot to us.

Your support not only motivates our team to keep delivering the best service possible, but it also helps others feel confident in choosing us. We're so grateful to have you as part of our community!

Warm regards,
Dickson

Rated 5 out of 5 stars

Very speedy service and a great…

Very speedy service and a great product. This is the second item from Seventeen London that I have, after being gifted one of the laptop sleeves last year.

April 24, 2025
seventeenlondon.com logo

Reply from seventeenlondon.com

Hi Emma,

Thank you so much for taking the time to leave us such a kind review! We're thrilled to hear that you had a great experience – it truly means a lot to us.

Your support not only motivates our team to keep delivering the best service possible, but it also helps others feel confident in choosing us. We're so grateful to have you as part of our community!

Warm regards,
Dickson

Rated 1 out of 5 stars

No refund !

Ordered through Debenhams a royal blue bag for my daughters wedding in May this year. Unfortunately the bag was the wrong shade of blue to match my shoes so I returned the bag in the original packaging to Seventeen London.
When I asked for a return they replied to an email using somebody else's name not mine.
Then when they got the bag back they refused a refund advising me I had used the bag.
I had not used it.
I had ordered several bags/shoes from Debenhams in blue and returned them with no issues. I actually decided to go with silver bag/shoes for the wedding in May and will never use this company again

April 4, 2025
Unprompted review
seventeenlondon.com logo

Reply from seventeenlondon.com

Hi Belinda,

Thank you for taking the time to share your feedback, and we're truly sorry to hear about your recent experience.

We understand how important it is for everything to be just right for such a special occasion, and we're sorry the bag wasn't the perfect match for your outfit. We also apologise for any confusion caused during the return process—particularly the error with the name in our email response, which certainly doesn't reflect the level of service we aim to provide.

Regarding the refund, our team assessed the returned item and believed it showed signs of use, which is why it was not accepted back into stock. We have already returned the bag to you under your request. However, we absolutely recognise that this situation has caused frustration, and we're sorry for any inconvenience this has caused.

Your experience matters to us, and while we're disappointed to hear that you won’t be shopping with us again, we do appreciate your feedback and will use it to improve our service.

-Dickson


Rated 5 out of 5 stars

Easy Ordering for Nice Bags

Very easy purchasing process and arrived safely packaged in good time! Haven’t had the bag for long but I’m impressed so far, feels like super nice quality, lovely colour (got the pink), plenty of pockets and a well considered design overall. I’m very fussy with backpacks and I’m in love so far :)

April 16, 2025
seventeenlondon.com logo

Reply from seventeenlondon.com

Hi Anne,

Thank you so much for taking the time to leave us such a kind review! We're thrilled to hear that you had a great experience – it truly means a lot to us.

Your support not only motivates our team to keep delivering the best service possible, but it also helps others feel confident in choosing us. We're so grateful to have you as part of our community!

Warm regards,
Dickson

Rated 4 out of 5 stars

Excelent quality

I was not sure abour the inside part of the product ( lack of pictures in your website) but my back pack is so beautiful, I received in the correct delivery time and in good conditions. The material and the textile is great, look durable and the stitches looks well done.
The only thing that I will improve is that if you uses a laptop (like me) you can only use 1 of the bottle pockets.
But apart of that really happy with my purchase ☺️

March 4, 2025
Rated 5 out of 5 stars

First class experience

First of all, this company sells the most brilliant bags. We struggled to find something 'cool' enough for school that was practical and had 'street cred'.

My daughter went for the Ilford - it has been superb.

Sadly the clip broke but the team at SeventeenLondon were keen to fix the problem, and as the bag was still under warranty they very kindly replaced the whole bag. There aren't many businesses around that do that!

Amazing service for an amazing product.

February 20, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look